Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. DUTIES AND RESPONSIBILITIES: Customer Experience and Support - Provide positive customer experiences to help troubleshoot basic technical problems primarily through verbal communication over the phone, both inbound and outbound. May also need to provide support via our digital channels as needed. - Assist customers in troubleshooting issues with Schlage products and ensure a resolution or suitable next steps. Escalate or seek guidance from internal resources or SME’s as needed. - Guide customers through how-to-related inquiries such as installation, app setup, product registration, etc. - Be the voice of the customer by communicating case drivers and known issues to internal stakeholders, ensuring a swift resolution. - Build trust through complete follow-through on customer commitments. Education and Development - Learn, develop, and maintain product knowledge of mechanical and electronic Allegion consumer products and components. - Level up through continued education and gaining knowledge of more complex troubleshooting scenarios and advanced Allegion products such as integrated locks. - Participate in ongoing training and development to enhance product knowledge and customer service skills. - Develop a working knowledge of all reference material, such as product catalogs, manuals, instruction sheets/templates, and price books. Performance and Values - Adhere to processes and maintain a high quality of performance. - Participate in team activities and engage with fellow Allegion team members positively and respectfully. - Meet set goals and metric expectations consistently. - Support Allegion's values and mission to create a customer-centric culture. QUALIFICATIONS: - Minimum 1 year of customer service experience preferred. - An HS Diploma or GED is required; an associate’s degree is preferred. - Ability to type 55 wpm, corrected speed. - 1+ years’ experience handling high-volume inquiries. - Strong written and verbal communication skills, with proper grammar and punctuation knowledge. - Knowledge of and the ability to perform basic computer skills. - Working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications. - Knowledge of Zendesk, Five9, call center, and troubleshooting physical products - Familiarity with and/or comfort in using smart device applications is preferred. - Ability to multi-task, prioritize, and manage time efficiently. - Ability to identify recurring customer issues. - Ability to develop cross-functional, professional working relationships. - Availability to work Monday to Friday with a 10:00 AM ET or 11:00 AM ET start. May need to work weekends or holidays as needed. - Bilingual in Spanish and/or French is a plus. ​ Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience. - The expected Base Salary Range: $32,900 to $66,900. The actual compensation will be determined based on experience and other factors permitted by law. Why Work for Us? Allegion is a Great Place to Grow your Career if: · You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. · You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. · You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! · You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. What You’ll Get from Us: · Health, dental and vision insurance coverage, helping you “be safe, be healthy” · 160 hours Paid Time Off Annually (40 hours sick pay/120 hours vacation) · A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period · Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses · Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses · Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury · Life Insurance – Term life coverage with the option to purchase supplemental coverage · Tuition Reimbursement · Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards · Employee Discounts through Perks at Work · Community involvement and opportunities to give back so you can “serve others, not yourself” · Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching Remote Location California, Remote Location ColoradoWe Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy

• Accountable for the delivery of outstanding Absence Management and related Colleague Services through team management, education, development and motivation of the CVS Health Call Center Team • Responsible for providing the enterprise with a Center of Excellence that supports leave administration under federal, state and company leave policies • Ensure the highest possible level of colleague service by providing colleagues with the tools, knowledge, technology, HR data and business unit support • Directly supervise a team of 15 to 20 Call Center Representative, Enterprise Absence Management to include selection, recognition, coaching and performance assessments • Support the Call Center Manager, Enterprise Absence Management in leading a delivery model that reflects empathy and care for our colleagues • Ensure the Call Center is meeting or exceeding call center metrics around average speed of answer, abandoned rate, average handle time, call quality and other key metrics identified • Resolve tier II and tier III escalations from Call Center Representatives • Recommend to the management team programs and practices that will enhance productivity, reduce costs, maintain / exceed service levels and support a center of excellence • Assist Call Center Representatives with escalated issues to ensure unique circumstances are handled within the scope of federal, state, and company policies • Collaborate with other Call Center Supervisors, Case Management and the Call Center Manager, Enterprise Absence Management to attend meetings with colleagues, leaders, or HRBPs

• Drive net-new logo acquisition and expand existing enterprise accounts within your territory • Lead end-to-end sales cycles for Contact Center and AI-driven CX solutions • Position the value of AI-powered customer engagement, including automation, agent assist, and analytics • Develop and execute territory, account, and opportunity strategy plans • Partner cross-functionally with sales engineering, product, and partners to deliver tailored solutions • Engage and influence C-level and senior decision-makers with a value-based selling approach • Own pipeline development, forecasting accuracy, and overall GTM execution for your territory • Collaborate with channel and VAR partners to identify and close new business opportunities • Act as a trusted advisor and customer advocate, ensuring long-term success and expansion • Consistently meet or exceed quarterly and annual revenue targets

Perimeter Healthcare has a great opportunity for a Remote-Revenue Cycle Specialist. Be a part of a team who is committed to improving the lives of those impacted by mental illness. Candidates must reside in Eastern, Central or Mountain Time Zones. Perimeter Healthcare corporate office is in Alpharetta, Georgia and we have acute and residential facilities providing behavioral health services in multiple states. We are committed to providing hope and transforming individual lives and families in our communities. If you would like to join our professional team, then apply today. The Revenue Cycle Specialist's responsibilities include the following: -Submits monthly claims and invoices along with discharge claims within two business days of creation. -Reviews Payor Aging and works accounts accordingly for multiple sites within a Central Business Office Environment. · Ensures accurate, complete, and timely account follow-up. Documents accounts within Perimeter guidelines. · Resolves claim processing issues in a timely manner, escalates problem claims to their supervisor. · Resolves credit balances in a timely manner. · Reviews Remittance Advices daily and prioritizes Zero Pay accounts for immediate resolution. · Works directly with Payor Plans/Funding Sources to resolve ongoing issues. · Communicates Payor updates to Revenue Cycle Leadership in a timely manner. · Reviews Facility Correspondence in a timely manner. · Reviews new Admissions for Payor Plan accuracy. · Prepares write-off requests based on review of balances, and submits to leadership for review and approval · Reviews Denial Log and coordinates Denial write-offs with Facility UM Director. · Familiar with billing requirements for payor plans...not limited to Medicaid and Medicare. Qualified candidates for Revenue Cycle Specialist/Res Biller should have the following: · Must have a minimum of a high school diploma or GED, BA Preferred -Preferred minimum of three years’ experience in patient account billing and collection, preferably with Psychiatric Hospitals and/or Psychiatric Residential Treatment facilities. · Knowledgeable of third-party payors · Attention to detail and problem solving · Highly proficient in working through complicated payer denials · Excellent written and verbal communication skills · Strong organizational skills · Strong ability to use sound judgement and take initiative to projects · Displays excellent service excellence to everyone · This is a remote position. Must live in the Eastern, Mountain or Central Time Zone. Our benefits include the following: Service excellence and fulfilling work environment 401(k) plan and company match Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off Supplemental Insurance Plans Available #INDCORP