Centene Corporation logo
Centene Corporation

Centene Corporation is a Fortune 500, mission-driven healthcare leader committed to transforming the health of the communities we service, one person at a time. Through our local m

Care Navigator

Location

United States

Posted

34 days ago

Salary

$23 - $39 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Care Navigator

Centene Corporation

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. ***This position requires WA State Residency*** Position Purpose: Develops, assesses, and coordinates care management activities based on member needs to provide quality, cost-effective healthcare outcomes. Develops or contributes to the development of a personalized care plan/service plan for members and educates members and their families/caregivers on services and benefit options available to improve health care access and receive appropriate high-quality care through advocacy and care coordination. - Evaluates the needs of the member, barriers to care, the resources available, and recommends and facilitates the plan for the best outcome - Develops or contributes to the development of a personalized care plan/service ongoing care plans/service plans and works to identify providers, specialists, and/or community resources needed for care - Provides psychosocial and resource support to members/caregivers, and care managers to access local resources or services such as: employment, education, housing, food, participant direction, independent living, justice, foster care) based on service assessment and plans - Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified care or services are accessible to members in a timely manner - May monitor progress towards care plans/service plans goals and/or member status or change in condition, and collaborates with healthcare providers for care plan/service plan revision or address identified member needs, refer to care management for further evaluation as appropriate - Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators - May perform on-site visits to assess member’s needs and collaborate with providers or resources, as appropriate - May provide education to care manager and/or members and their families/caregivers on procedures, healthcare provider instructions, care options, referrals, and healthcare benefits - Other duties or responsibilities as assigned by people leader to meet the member and/or business needs - Performs other duties as assigned. - Complies with all policies and standards. Education/Experience: Requires a Bachelor’s degree and 2 – 4 years of related experience. Requirement is Graduate from an Accredited School of Nursing if holding clinical licensure. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. License/Certification: - Current state’s clinical license preferred - ***This position requires WA State Residency*** Pay Range: $22.94 - $38.79 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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Care Navigator - Days (Mon-Fri 11:00am-7:00pm Eastern)

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Precise. Personal. Proven. The most comprehensive mental health care for teams and families everywhere.

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Spring Health logo

Care Navigator - Overnights (Tue-Sat, 12:00a-8:00a Eastern)

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Precise. Personal. Proven. The most comprehensive mental health care for teams and families everywhere.

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Shift options for this opportunity include: What you’ll be doing: - Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue. - Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns. - Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care. - Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources). - Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team. - Use effective written skills to complete professional documentation and to interact with members and providers through email. - Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. - Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team. - Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience. - Participate in staff meetings, case consultations, and trainings. - Assist with onboarding and mentoring new team members. - Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. - Ability to work Tuesday - Saturday, 12:00am - 8:00am Eastern time is a must. What we expect from you: - LCSW, LMFT, LPC, or licensed psychologist. - Minimum of 2+ years of direct clinical care experience. - Expertise in crisis assessment and safety planning - Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions. - Fully engaged and free from interruptions for the duration of shift - Excellent listening, written and verbal communication skills. - Acknowledge and embrace diversity and inclusion. - Motivated to go above and beyond for members to provide a high-touch experience. - Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks. - Able to multi-task and context switch! The target base hourly range for this position is $33.33 - $42.31, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles! Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values Hypergrowth meets impact What to expect working here: - You will be held accountable to an exceptionally high bar and impact - This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact - You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you - You will create processes & products that have never existed before - You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be - Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows And… - You get to be surrounded by some of the brightest minds in the field - You get to learn and grow at an extremely accelerated pace - You will experience transparency, integrity, & humility from leadership - You will be empowered to constantly challenge the status quo - You get the space to experiment & innovate - You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly - You will become more resourceful and resilient - You get to be part of a winning team that opens doors in the future Benefits provided by Spring Health: Your Total Health: - Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available - A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents - 10 allocated sick days per year - Flexible paid time off in addition to 12 paid holidays throughout the year - Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management. - Sabbatical Leave: When you’re a team member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. You And Your family: - 4-4.5 months of fully paid parental leave - Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care. - Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses Supporting you financially through: - Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively. - On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company! - Employer sponsored 401(k) match of up to 2% after 90 days of employment Creating a culture you can thrive in: - Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices - Focus Fridays: no meetings, no distractions, just time for you to get work done. - Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members. - Up to $1,000 Professional Development Reimbursement per calendar year. - $200 per year donation matching to support your favorite causes Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

United States
$33 - $42 / hour