Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Clinical Care Navigator Our mission: to eliminate every barrier to mental health. Spring Health is a mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond. Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion. We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required). Flexibility required for occasional shift adjustments and availability needed to work 3 holidays per year. Shift options for this opportunity include: What you’ll be doing: - Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue. - Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns. - Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care. - Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources). - Use effective written skills to complete professional documentation and to interact with members and providers through email. - Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. - Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team. - Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience. - Participate in staff meetings, case consultations, and training. - Assist with onboarding and mentoring new team members. - Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. Monday - Friday, 11:00am - 7:00pm Eastern What we expect from you: - LCSW, LMFT, LPC, or licensed psychologist. - Minimum of 2+ years of direct clinical care experience. - Expertise in crisis assessment and safety planning - Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions. - Excellent listening, written and verbal communication skills. - Acknowledge and embrace diversity and inclusion. - Motivated to go above and beyond for members to provide a high-touch experience. - Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks. - Able to multi-task and context switch! The target base hourly range for this position is $33.33 - $42.31, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles! Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values Hypergrowth meets impact What to expect working here: - You will be held accountable to an exceptionally high bar and impact - This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact - You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you - You will create processes & products that have never existed before - You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be - Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows And… - You get to be surrounded by some of the brightest minds in the field - You get to learn and grow at an extremely accelerated pace - You will experience transparency, integrity, & humility from leadership - You will be empowered to constantly challenge the status quo - You get the space to experiment & innovate - You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly - You will become more resourceful and resilient - You get to be part of a winning team that opens doors in the future Benefits provided by Spring Health: Your Total Health: - Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available - A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents - 10 allocated sick days per year - Flexible paid time off in addition to 12 paid holidays throughout the year - Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management. - Sabbatical Leave: When you’re a team member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. You And Your family: - 4-4.5 months of fully paid parental leave - Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care. - Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses Supporting you financially through: - Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively. - On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company! - Employer sponsored 401(k) match of up to 2% after 90 days of employment Creating a culture you can thrive in: - Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices - Focus Fridays: no meetings, no distractions, just time for you to get work done. - Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members. - Up to $1,000 Professional Development Reimbursement per calendar year. - $200 per year donation matching to support your favorite causes Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Clinical Care Navigator- After Hours Our mission: to eliminate every barrier to mental health. Spring Health is a mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond. Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion. We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required). This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. The ability to work independently and exercise strong critical thinking is also essential when leadership is not present. Shift options for this opportunity include: What you’ll be doing: - Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue. - Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns. - Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care. - Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources). - Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team. - Use effective written skills to complete professional documentation and to interact with members and providers through email. - Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. - Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team. - Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience. - Participate in staff meetings, case consultations, and trainings. - Assist with onboarding and mentoring new team members. - Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. - Ability to work Tuesday - Saturday, 12:00am - 8:00am Eastern time is a must. What we expect from you: - LCSW, LMFT, LPC, or licensed psychologist. - Minimum of 2+ years of direct clinical care experience. - Expertise in crisis assessment and safety planning - Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions. - Fully engaged and free from interruptions for the duration of shift - Excellent listening, written and verbal communication skills. - Acknowledge and embrace diversity and inclusion. - Motivated to go above and beyond for members to provide a high-touch experience. - Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks. - Able to multi-task and context switch! The target base hourly range for this position is $33.33 - $42.31, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles! Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values Hypergrowth meets impact What to expect working here: - You will be held accountable to an exceptionally high bar and impact - This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact - You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you - You will create processes & products that have never existed before - You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be - Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows And… - You get to be surrounded by some of the brightest minds in the field - You get to learn and grow at an extremely accelerated pace - You will experience transparency, integrity, & humility from leadership - You will be empowered to constantly challenge the status quo - You get the space to experiment & innovate - You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly - You will become more resourceful and resilient - You get to be part of a winning team that opens doors in the future Benefits provided by Spring Health: Your Total Health: - Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available - A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents - 10 allocated sick days per year - Flexible paid time off in addition to 12 paid holidays throughout the year - Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management. - Sabbatical Leave: When you’re a team member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. You And Your family: - 4-4.5 months of fully paid parental leave - Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care. - Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses Supporting you financially through: - Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively. - On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company! - Employer sponsored 401(k) match of up to 2% after 90 days of employment Creating a culture you can thrive in: - Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices - Focus Fridays: no meetings, no distractions, just time for you to get work done. - Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members. - Up to $1,000 Professional Development Reimbursement per calendar year. - $200 per year donation matching to support your favorite causes Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

What you will do: Providing world-class service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system, multi-queue phone system, and agent support CRM. Helping to direct agents to where they need to go for help in different areas of our company. - Frontline support for the ticket system in the world and agent support CRM. - Knowledge of the joining application, onboarding process, Agent Programs, and overall knowledge of all eXp tools, platforms, and resources. - Provide world-class service to the agents - Answer inquiries in live chat and email - Provide resources and respond to agent inquiries via multi queue phone system - Other duties as assigned How you will grab our attention: - High school diploma required or equivalent years of applicable experience - 0-2 years experience - Real Estate experience strongly preferred - Excellent written and verbal communication skills - Excellent organizational skills - Strong knowledge of Microsoft Office/Google Suite - Real Estate experience preferred - Excellent written and verbal communication skills in both English and Spanish - Problem Solving Skills - 2+ years in the Customer Service industry If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What eXp provides: - Employer paid Medical coverage, as well as Dental & Vision benefits - Company supplied equipment; laptop, monitor, headset - RRSP with up to a 4% match - Stock option grant - Fully remote environment - Amazing company culture And more… EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Description Our purpose: We believe in empowering every child, one ability at a time. Our dedicated employees collaborate with our patients and their care team to provide positive experiences that foster growth. The Result? Increased independence, confidence, and well-being for those we serve. Full Time and Part Time positions are available! What you’ll love about us: - Stable Base pay and bonus opportunities available - Flexible Schedule, No weekends or Holidays - Health Benefits available at 30 hours a week - Retirement Plans with employee match - Paid Time Off, Holidays, and Continued Education/Professional Dues - Mentorships Available - Promotion advancement and lead opportunities - A variety of treatment areas available; large sensory motor gym, mock apartment and private rooms - Multidisciplinary Team Approach Position Overview: Our Occupational Therapists do all that is required to provide excellent therapy to children and families. Qualifications: - Current Occupational Therapy license in the State of Wisconsin - Current Certification with NBCOT - Experience with or desire to learn Telehealth - Thrives working in a fast-paced environment utilizing creative approaches. - Able to confront and resolve difficult situations. - Motivated to meet productivity targets and contribute to company growth. For additional information, please visit our website!