• Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment, consistently meeting or exceeding KPIs. • Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal. • Lead and support the CSM team through critical customer engagements • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices • Hire, develop and lead an inclusive, engaged, and high-performing team

Role Description We are seeking a dynamic and highly organized Implementation Manager to join our Customer Success team at Gem. As an Implementation Manager, you will be responsible for overseeing the successful deployment and integration of our platform for new clients. You'll collaborate directly with our customers to help them achieve their business goals, all while ensuring a seamless onboarding experience and smooth adoption of our software. What You’ll Do Day-to-Day: - Understand and Strategize: Dive deep into our customers' business needs to design a customized implementation plan that aligns perfectly with their goals for Gem. - Manage Relationships: Lead and collaborate with both internal and external stakeholders throughout the onboarding journey, ensuring a smooth and successful process from start to finish. - Tailor Gem’s Platform: Leverage your expertise to configure and personalize Gem’s platform, ensuring it fits seamlessly with the unique requirements of each client. - Solve Challenges: Proactively identify and tackle any hurdles that come up during the implementation process, ensuring a flawless experience. - Drive Adoption: Lead engaging 1:1 and group training sessions, sharing best practices to ensure customers use Gem to its fullest potential and achieve their desired outcomes. - Collaborate Across Teams: Regularly communicate with Product and Engineering teams to share customer insights and feedback, helping shape future product improvements. - Champion the Customer: Serve as the voice of the customer throughout the onboarding process, advocating cross-functionally to enhance Gem’s offerings and ensure the best experience possible. - Refine Processes: Continuously improve and document onboarding processes to maximize adoption, shorten timelines, and deliver exceptional customer satisfaction. Qualifications - 2+ years of experience as an Implementation Manager or in a similar Customer Success role. - Confidence in a customer-facing role, able to engage with clients while collaborating with Product and Engineering teams to ensure customer satisfaction. - Ability to thrive in a cross-functional environment, where teamwork and communication are key. - Top-notch project management and leadership skills, with a proven ability to drive results. - Background in configuring and implementing SaaS applications, particularly in the HR and Recruiting space. Requirements - Strong project management skills. - Passion for providing exceptional customer service. - Ability to manage cross-functional partners to deliver high-quality solutions on time and within scope. Benefits - Highly competitive salary & equity. - 10-year window to exercise your stock options. - Supportive Flexible Time Off program. - 16 paid holidays, including regular company-wide wellness days. - Best-in-class medical, dental & vision insurance. - $1,200 annual stipend for learning and development opportunities. - 16 weeks of Paid Parental Leave for birthing and non-birthing parents. - New Parent Perks totaling $1,500 and flexibility upon return to work.

Alternate Locations: Hartford, CT (Connecticut); Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania); Work from Home Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 75420 The Role at a Glance We are excited to bring on an Business Process Implementation Consultant to support the Executive Benefits team within the Retail Solutions organization. Preferred key city locations for hybrid work include Charlotte (NC), Fort Wayne (IN), Greensboro (NC), Hartford (CT), Omaha (NE), or Radnor (PA). However, we will consider a remote work arrangement. Background Details As the Business Process Implementation Consultant on the Executive Benefits team, you will play a key role in managing complex investment structures and driving process improvements across multiple lines of business in the Executive Benefits and PPLI space. In this role, you will have the opportunity to lead, execute and manage product initiatives relating to complex investments, develop tools and procedures to streamline processes, collaborate with a broad range of internal and external teams and identify efficiencies to support evolving business and market demands. If this sounds like a role for you, please read on! What you'll be doing - You will demonstrate strong diligence in managing competing priorities, coordinating with multiple stakeholders, while consistently meeting tight deadlines to deliver high-quality results aligned with client expectations. - You will develop, update, and execute on procedural and tracking documentation while partnering with internal and external stakeholders to ensure accuracy. - You will maintain tools and processes for monitoring new and ongoing client allocations to sophisticated alternate investments. - You will build and maintain strong business relationships with internal and external stakeholders, serving as a subject matter expert and resource, through concise, effective and consistent communication maintaining a professional demeanor. - You will perform root cause analysis to troubleshoot and identify issues and gaps to develop sustainable, long-term solutions for our customers and team. - You will execute on routine tasks of the role with independent thinking. - You will support a growing market that is expected to have evolving demands, requiring fast paced timelines. - You will identify, recommend, and champion process improvements and organizational initiatives that significantly reduce workloads, improve quality and/or positively influence the customer experience. - You will carry out duties in compliance with all state and federal regulations and guidelines. You will comply with all company and site policies and procedures. What we’re looking for Must-have experience (Required): - 4 Year/Bachelor’s degree in business or related field or equivalent work experience (4 years of experience in lieu of Bachelor’s). - 3 - 5+ Years of experience in the financial services industry that directly aligns with the specific responsibilities of this position. - Must be diligent, thorough, with a strong attention to detail. - Strong communication skills with the ability to interact comfortably with internal and external business partners. - Strong project management skills including the critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines. - Ability to assist with team projects and assignments. - Experience and familiarity with investments. Nice-to have Experience (Preferred): - Accounting/Finance experience; degree in business, finance or accounting - Strong Excel skills Application Deadline Applications for this role will be accepted through May 1, 2026, subject to earlier closure due to applicant volume. What’s it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you: - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes - Leadership development and virtual training opportunities - PTO/parental leave - Competitive 401K and employee benefits - Free financial counseling, health coaching and employee assistance program - Tuition assistance program - Work arrangements that work for you - Effective productivity/technology tools and training The pay range for this position is $69,000 - $124,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package. About The Company Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

JOB SUMMARY We are building out an in-house fulfillment warehouse and are seeking a seasoned, overseas-based Warehouse Implementation Expert to lead the design, planning, and build-out of the operation from the ground up. This is a fully remote, project-based engagement — no on-site travel is required. We need someone with a proven track record of setting up and launching fulfillment warehouses end-to-end: from layout design and slotting strategy through process workflow development, simulation modeling, WMS implementation, and go-live support. Expertise in Microsoft Dynamics 365 Business Central (BC) is essential, as BC will serve as the core platform for our warehouse management operations. The ideal candidate has done this before — multiple times — and can bring structured methodology, simulation tools, and hard-earned implementation experience to guide our team through every phase of the project. This is a hands-on expert role, not a purely advisory one. JOB DESCRIPTION About the Project We are re-establishing fulfillment in-house for a high-volume eCommerce operation. The scope covers warehouse layout design, workflow engineering, simulation and optimization modeling, WMS selection and implementation within Microsoft Dynamics 365 Business Central, and assembly/kitting operations. We have an internal warehouse manager and developer who will own execution; we need an expert to architect and guide the entire implementation. Phase 1 — Discovery & Planning - Conduct a thorough review of our product catalog, SKU mix, order volume, and operational goals - Assess the physical warehouse space via video walk-throughs, floor plans, and provided documentation - Develop a detailed understanding of our eCommerce order flow, fulfillment requirements, and growth projections - Define project scope, implementation phases, key milestones, and success metrics Phase 2 — Layout Design & Optimization - Design the warehouse layout including receiving, storage, pick/pack, shipping, kitting, and returns zones - Develop slotting strategies optimized for SKU velocity, order profiles, and operational efficiency - Run simulation models to test layout configurations, traffic flow, and throughput under various volume scenarios - Iterate on layout designs based on simulation results to identify the most optimized configuration before any physical build-out begins - Provide clear, documented layout recommendations with supporting simulation data Phase 3 — Workflow & Process Engineering - Design end-to-end inbound and outbound workflows including receiving, putaway, wave/batch picking, pack, ship, and returns - Engineer assembly and kitting station workflows and integrate them into the broader fulfillment flow - Define SOPs for each warehouse function, built around the BC WMS environment - Identify automation opportunities and recommend equipment or technology to support throughput goals Phase 4 — WMS Implementation (Business Central) - Lead or guide the configuration of Microsoft Dynamics 365 Business Central WMS modules to match designed workflows - Evaluate whether native BC WMS functionality is sufficient or whether an ISV add-on (e.g., Tasklet, Warehouse Insight) is required; make a documented recommendation - Define bin structures, zone configurations, directed put-away and pick strategies within BC - Configure wave and batch release rules for high-volume eCommerce picking - Set up assembly order and kitting workflows within BC - Support integration design between BC, the eCommerce platform, and carrier/shipping systems - Work closely with our internal developer to implement, test, and validate BC configurations Phase 5 — Testing, Simulation & Go-Live - Design and execute pre-go-live simulation runs to stress-test workflows and system configurations - Identify and resolve process gaps and system issues before launch - Develop a go-live playbook and cutover plan - Support the internal team through go-live and initial steady-state operations - Provide post-launch review and optimization recommendations Engagement Model - 100% remote — all collaboration via video calls, screen sharing, simulation tools, and async documentation - Overseas candidates are strongly preferred; global time zone overlap can be discussed - Structured project phases with defined deliverables, milestone check-ins, and documentation handoffs - Close collaboration with our internal warehouse manager and BC developer throughout all phases QUALIFICATIONS & REQUIREMENTS Required - Proven experience setting up and implementing fulfillment warehouses from scratch — end-to-end, multiple engagements - Deep expertise in Microsoft Dynamics 365 Business Central WMS — configuration, implementation, and optimization - Experience running warehouse simulations and modeling tools to optimize layout, flow, and throughput before physical implementation - Strong knowledge of high-volume eCommerce fulfillment operations: wave/batch picking, slotting, order profiles, carrier integration - Demonstrated ability to design warehouse layouts, slotting strategies, and operational workflows - Experience working fully remotely on complex implementation projects, with structured deliverables and async communication - Excellent English communication skills (written and spoken) for video collaboration with a US-based team Strongly Preferred - Assembly order and kitting workflow experience within BC or comparable WMS environments - Experience evaluating and implementing BC ISV WMS add-ons (e.g., Tasklet Mobile WMS, Warehouse Insight, or similar) - Returns management process design and implementation - Experience integrating BC with eCommerce platforms (Shopify, Magento, etc.) and shipping carriers - Familiarity with US-based fulfillment regulations, carrier requirements, and eCommerce logistics standards What We Are Not Looking For - Candidates who require on-site presence at our facility - Generalist ERP consultants without specific, hands-on warehouse setup and implementation depth - Advisors who can guide but cannot actively implement — we need someone who has done the work, not just overseen it - Candidates without demonstrated Microsoft Dynamics 365 Business Central WMS experience