• Services rendered will adhere to applicable Johnson & Johnson SOPs, WIs, policies, local regulatory requirements, etc. • Participate in the optimization of user management, content management, performance management and lifecycle management related to reporting and metrics in alignment with the direction set by the IDAR team as appropriate. • Contribute to the platform development facilitating Medical Monitoring Data Quality Management, Risk Based Monitoring, Integrated Reporting and Metrics to Maximize value for GD. • Work with business owners to develop and deliver reports and metrics such as, but not limited to: • Medical Monitoring visualizations (via iDARTS or RTDLM or future platforms) • Medical safety review, analytical risk-based monitoring, data review and cleaning, biomarker, home health care and specialty requests for decision making. (IDAR ONLY) • Measure Key Performance and Risk Indicators for clinical development organization to provide metrics, trends, and insight. • Ad hoc reporting and providing external reports as assigned. • Participate in creating reports aligned with C&SP stakeholder and business needs.

ABOUT AUSTIN REGIONAL CLINIC: Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/ PURPOSE Under general supervision, serves as an initial point of contact in appointments. Books patient appointments utilizing computer. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. ESSENTIAL FUNCTIONS - Works in appointments and is responsible for booking patient appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance. - Adheres to scheduling protocols for multiple locations and specialties. - Verifies insurance eligibility by using online resources, Medifax, etc. - Screens and directs incoming calls as needed. - Confirms in advance patient appointments. - Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current. - Verifies scheduling accuracy of MyChart appointments. - Books follow up appointments. - Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. - Works holiday shift(s) as required by Company policy. - Regular and dependable attendance. - Follows the core competencies set forth by the Company, which are available for review on CMSweb. OTHER DUTIES AND RESPONSIBILITIES - Runs wait list report and distributes as directed. - Performs other duties as assigned. QUALIFICATIONS Education and Experience Required: High school diploma or GED. Experience using a PC in a Windows environment. Preferred: Experience working in a medical setting. Experience working in customer service. Bilingual English/Spanish. Knowledge, Skills and Abilities - Excellent verbal and written documentation and communication skills. - Knowledge of medical terminology. - Excellent interpersonal and problem solve skills. - Ability to manage competing priorities. - Ability to align own actions with those of other team members committed to common goals. - Excellent customer service skills. - Excellent computer and keyboarding skills, including familiarity with Windows. - Ability to work in a team environment. - Ability to engage others, listen and adapt response to meet others’ needs. - Ability to perform job duties in a professional manner at all times. - Ability to understand, recall, and communicate, factual information. - Ability to understand, recall, and apply oral and/or written instructions or other information. - Ability to organize thoughts and ideas into understandable terminology. Work Schedule: Monday - Friday 8AM - 5PM. Remote Opportunity once in person training is completed.

Alternate Locations: Radnor, PA (Pennsylvania) Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 75591 The Role at a Glance We are seeking a Business Analyst Specialist within our People, Communications & Enterprise Service (PCC) team to focus on defining and validating business solutions, managing enhancement requests, gathering requirements, maintaining test scripts, coordinating user acceptance testing, and supporting key initiatives. In this role, you will also consult and collaborate with internal Human Resource stakeholders to define and validate business solutions that meet their needs, goals, and objectives. What you'll be doing • Consulting, collaborating, and serving as a resource to team members and key internal and/or external stakeholders to elicit information and solutions for business issues, determine root causes, and capture business needs. • Documenting and developing business requirements, including prioritization, effort estimations, and impacts to downstream and upstream Human Resource teams/applications. • Assisting in analyzing data to uncover insights, trends, and opportunities that inform business decisions. • Developing test cases for user acceptance testing and validate solutions to ensure they meet defined requirements and quality standards for key projects and initiatives. • Acting as liaison between Human Resources and IT partners, ensuring clear understanding of specific use cases for user acceptance testing and business requirements for design. • Researching current and emerging developments/trends for assigned areas of responsibility, assessing their impact, and collaborating with key stakeholders to incorporate new trends and developments into current and future solutions. What we’re looking for Must-haves: • 3-5+ plus years of experience in business analysis; project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure and meeting deadlines • 4 Year/Bachelor’s Degree or equivalent work experience (4+ years of experience that aligns with the duties of the role) • Ability to define problems, analyze information, collect data, establish facts, and draw valid conclusions and solutions • Experience supporting user acceptance testing • Strong collaborator and communicator Nice-to-haves:   • Experience working on various systems and have knowledge of ServiceNow and/or SuccessFactors • Project management experience a plus • Analytical skills with attention to detail is a plus Application Deadline Applications for this role will be accepted through June 21, 2026, subject to earlier closure due to applicant volume. What’s it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you: - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes - Leadership development and virtual training opportunities - PTO/parental leave - Competitive 401K and employee benefits - Free financial counseling, health coaching and employee assistance program - Tuition assistance program - Work arrangements that work for you - Effective productivity/technology tools and training The pay range for this position is $53,500 - $96,300 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package. About The Company Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

• Conduct detailed requirements analysis for new and existing software projects in the energy trading sector. • Collaborate with stakeholders, including traders, business managers, and IT teams, to gather and document business and functional requirements. • Develop clear and concise business requirement documents (BRDs), functional specifications, and use cases. • Work closely with the software development team to translate requirements into high-quality, scalable solutions. • Identify opportunities for process improvements and provide recommendations. • Contribute to the development and implementation of testing strategies to ensure solutions meet business needs. • Facilitate communication and ensure alignment between business users and technical teams. • Participate in project planning and review meetings and provide regular progress updates. • Analyze production incidents, collaborate with developers and other teams to resolve issues, ensure timely resolution, investigate and diagnose incidents to identify root causes, and provide workarounds.