• Lead the end-to-end planning, execution, and delivery of products for commercial and government customers from contract award through design, integration, test, launch, and on-orbit operations • Serve as the primary point of contact with internal teams and external shareholders, ensuring clear communication, alignment to program objectives, and adherence to scope, schedule, and contractual requirements • Manage program scope, schedule, milestones, budget, and deliverables, including ownership of integrated master schedules (IMS) and resource planning across multi-disciplinary teams • Develop and oversee production plans, procurement strategy, and inventory management to support time-phased build schedules and multiple concurrent payload deliveries • Support the Lead Systems Engineer/Architect with development of constellation concepts of operations (CONOPS), system requirements, and architecture trades to ensure alignment between mission objectives and technical implementation • Track program performance using defined cost, schedule, and technical metrics, and communicate status, risks, and progress to senior leadership and customers through regular program reviews • Proactively identify and manage risks, opportunities, mitigations, and change requests, ensuring timely resolution and minimal impact to program execution • Support proposal development, contract execution, and customer briefings, including development of schedules, staffing plans, and technical/programmatic inputs

• Responsible for working cross functionally to coordinate development efforts that involve multiple products or integration points between products • Support the development detailed Program delivery Roadmaps with input from Scrum Masters, project management, delivery managers, implementations and migrations teams • Align scope and timeline with Release Train Engineers, Business Owners and Solution Architecture by engaging in Agile Release Train events including PI Planning and Epic Sync • Help monitor overall progress and initiate corrective action, as appropriate, to ensure that program goals are met • Execution of project planning activities to include determination of scope, milestones, risks, and issues • Promptly escalate risks to appropriate leadership and stakeholders • Support and maintain reports for the steering committee and other key stakeholders • Implement appropriate practices for the program including right sizing meeting schedules and content • Collaborate with functional managers to determine and satisfy program needs • Support process improvements within the organization delivery processes • Assist with the development delivery plans, and manage requirement changes throughout incremental delivery • Collaborate with Implementations, Migrations, and other business teams to facilitate software adoption by removing obstacles and sharing user feedback • Communicate adoption progress to key stakeholders • Maintain relationships and alignment with key program stakeholders to achieve program goals

The Head of Enterprise FCRA Program is a senior, enterprise‑critical leadership role accountable for the governance, execution, and regulatory integrity of Citizens’ Fair Credit Reporting Act (FCRA) program across all products. This role leads the FCRA Governance and Operational teams with end‑to‑end responsibility for the accuracy, completeness, and integrity of credit reporting data furnished by the bank, as well as the timely and compliant resolution of all direct and indirect credit bureau disputes across all consumer products. The role directs multiple operational areas including governance, testing, disputes, furnishing testing & analytics, audit support and risk issue management. The Head of Enterprise FCRA Program must: - Proactively collaborate and influence stakeholders across the enterprise to drive alignment to FCRA governance framework and standard. - Drive a strong culture of compliance and utilize data and analytics to evidence performance, highlight areas of opportunity and drive improvement. - Create a customer focused environment that motivates and empowers their teams to deliver high quality results and continually improve processes. - Foster and drive a performance culture with personal accountability, trust, teamwork and gratitude to exceed performance expectations from customer, financial, regulatory, and risk lenses. - Proactively collaborate and engage with stakeholders and support partners to develop strategic plans, tactical execution, and performance measurement leveraging the power of the broader organization and creating a strong brand of delivery, reliability and responsiveness. Responsibilities include: - Provides guidance and oversight to all Citizens consumer products on credit reporting furnishing requirements, standards and expectations. - Builds relationships and effectively communicates across departments within Citizens, the Consumer Reporting Agencies (“CRAs”), and servicing software vendors to facilitate the identification and mitigation of potential credit bureau reporting issues. - Develops and implements long term long-term strategies, policies and technological advancements to drive efficiency and effectiveness in credit reporting and dispute operations. - Monitors performance of the FCRA Governance and Operational Teams to ensure compliance with provisions of the Fair Credit Reporting Act (“FCRA”) and the effectiveness of key FCRA controls, such as: - Furnishing testing, error reports, and analytics - Timely and accurate review of disputes (both direct and indirect) - Issue management and remediation activities - Creates strong data systems and analytics to identify root causes with a keen lens on customer and regulatory impact and drives sustainable improvements to remediate identified gaps. - Regularly communicates key operational and program performance information to executive leadership, including Risk, Compliance, and Legal partners. - Keeps current on industry best practices and guidance from the Consumer Financial Protection Bureau (“CFPB”), Consumer Data Industry Association (“CDIA”) and other subject matter experts - Drive risk accountability in planning: identify regulatory, financial, operational, reputational and other risk issues, develop plans for remediation and execute across teams spanning consumer. - Oversees special FCRA projects, such as new product credit reporting implementations, audit / exam activities, and process / program enhancements. Qualifications - External - Strong interpersonal, organizational, analytical, decision-making, and communication (both written and oral) skills are required - Exceptional organization and project management skills and ability to manage concurrent deadlines and multiple priorities - Flexible/open to change – ability to adapt positively to changing business needs - Leadership experience with FCRA, furnishing, and / or disputes - Track record of driving transformational change and continuous improvement to manual operations environments to deliver automation, workflow and efficiency - Strong strategic and critical thinking skills to develop a high-level vision complemented with the ability to dive into detail and roll up your sleeves to drive execution and problem solving Qualifications, Education, Certifications and/or Other Professional Credentials - Bachelor's degree preferred - 15 – 20 years of experience in the financial industry - 10+ years of leadership experience is strongly preferred Hours & Work Schedule - Hours per Week: 40 - Work Schedule: M-F About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Title: Program Associate Remote Full time Job Description: Join People Powered to help communities around the world have a greater say in the decisions that affect their lives! As Program Associate, you will support the design and delivery of People Powered’s global capacity-building programs that help governments, civil society organizations, and community leaders adopt, strengthen, and scale participatory democracy. People Powered works internationally to expand people’s power in public decision-making through approaches such as participatory budgeting, citizen assemblies, participatory policymaking, and participatory planning. In this role, you will help turn ambitious ideas into practical support for changemakers. You play a hands-on role in implementing training programs, accelerators, and learning cohorts that connect participants across countries and sectors. This may include coordinating sessions, supporting participants, managing logistics, tracking progress, and helping ensure every learning experience runs smoothly and has a meaningful impact. You also will create and curate content for People Powered’s tools, online resource library, training courses, mentorship initiatives, and peer-learning activities — developing materials that are accessible, engaging, and grounded in real-world practice. From guides and case studies to learning exercises and program resources, your work will help practitioners find what they need to create more inclusive and effective democratic processes. This is a highly collaborative role for someone who is organized, curious, and motivated by learning. You will work closely with People Powered’s staff team, member organizations, and partners across regions — contributing to a global movement that is reimagining how democracy works. If you are excited by the idea of combining strong project delivery, creative content development, and international collaboration in the service of a more participatory, equitable, and responsive world, we would love to hear from you! Requirements Responsibilities Capacity-Building and Resources (75%) - Plan and develop support program activities under the guidance of other staff members and partners, integrating People Powered’s resources, tools, and materials into these programs. - Create multimedia content for course materials and learning curriculum for webinars and online courses, such as videos, graphics, presentations, activities, questions, and documents. Adapt and compile content on participatory democracy for the online resource center, Participation Playbook, and other resources. - Develop, configure, and deliver webinars and asynchronous courses under the guidance of other staff and partners. - Recruit participants for online learning opportunities with other staff members. - Support participants in effectively using People Powered resources and capacity-building programs through regular communication, problem-solving, and reminders. - Manage content updates and community interactions through the learning management system. Track program progress through project and data management tools, with the assistance of other staff members. - Support planning and coordination of technical improvements of People Powered resources, including the development of new technology with partners and developers. Communications (5%) - Content Development: Create multimedia content such as blog posts, graphics, and videos to promote capacity-building activities and resources. Community-Building (5%) - Partnerships & Member Activities: Support the engagement with member organizations, as well as the delivery of member workshops and activities by participating in external discussions and activities. Organizational Management & General (15%) - Participate in organization-wide meetings, retreats, and activities. Contribute and review content, provide feedback on plans and proposals, and have fun with our team! Desired Experience and Skills Essential - Three years of relevant work experience in program support or delivery, training, community engagement, or communications for nonprofit or nongovernmental organizations. - Alignment with the People Powered mission and values. Demonstrated experience and/or interest in participatory democracy, civic engagement, community empowerment, equity and/or policymaking. - Demonstrated experience with instructional design, online facilitation, and/or training platforms. Demonstrated experience supporting people to learn and/or use tools and knowledge content. - Demonstrated working proficiency in English. Excellent writing and communication skills, including the ability to communicate complex information in clear, compelling, and accessible ways that translate well across languages and contexts. - Excellent teamwork skills and the ability and desire to collaborate with people from diverse cultures, being mindful of and sensitive about cultural differences and power dynamics. - Strong organizational skills and attention to detail. - Strong computer skills, especially with Google Workspace products. - A flexible and growth-oriented mindset. Desirable - Proficiency in another language such as French, Spanish or Portuguese - Experience living and working in more than one country, including in the Global South. - Experience with Asana, Zoom, and project management tools. - Experience with coding, technology strategy and/or technology implementation. Experience with AI tools. We understand that there are a wide variety of paths toward the skills necessary for the position. As such, there are no formal educational requirements, as long as the applicant can demonstrate proficiency with the desired skills. We do, however, value experience gained through educational programs. Benefits Compensation and Benefits You will join a supportive, culturally diverse and highly committed team. We are based all around the world, with the majority of us speaking English as a second language. We are grounded in our core values of collaboration, equity, inclusion, learning, and problem-solving. All of us participate actively in organizational planning and decision-making, including through in-person convenings and retreats. We prioritize the well-being and growth of our people, with an emphasis on learning and development and democratic participation in the workplace and in our member-led community. You can read more about our commitment to equity, diversity and inclusion and you can also check out our team and board members . Salary: - $60,000 - $74,000 USD - annual salary adjusted for local cost of living. The salary advertised is for locations with the highest cost of living and may differ based on the candidate’s city and country, as well as years of experience and additional skills (for example, languages). Benefits - Comprehensive health insurance (medical, vision, dental) - 3% pension contribution - 3 weeks of organization-wide breaks per year (in August and December) - 27 days of paid time off (15 vacation days, 12 floating holidays) - 7 days of professional development leave per year - 16 weeks of fully paid maternity leave - 1 month fully paid sabbatical leave after 5 years of service - Opportunity to travel and collaborate with our members and partners at annual in-person events Employment type - This is a full-time salaried position based on a 40-hour working week Location - This is a fully remote position that can be based anywhere in the world. Desired start date: - July - August 2026. Dates can be flexible depending on the right candidate and project needs. People Powered is an Equal Opportunity Employer, strongly committed to building a team that represents the diversity of the communities we support. We especially encourage applications from women and gender non-conforming individuals; people from ethnic, national, or racial minorities; LGBTQIA+ individuals; people with disabilities and those who identify as neurodiverse; and those with lived experience of the issues we are trying to address. Application Process People Powered has a hiring committee of at least 3 people for each advertised job role and a 2 stage interview process, with a take-home assignment usually before the second stage interview. We provide a small stipend to compensate applicants for the time spent on home assignments. We ask for 2 references from shortlisted candidates. All interviews will be held online. We value diversity and inclusion and are happy to discuss any reasonable adjustments you may need to ensure a fair and equitable recruitment process. Please make sure to include these in your application. AI Disclaimer We can appreciate the use of AI in making the job hunt easier for everyone. To help aid your application for this role, here is what we consider acceptable and unacceptable uses of AI in applying for this position, according to our own AI Policy. Acceptable AI Use - Enhancing written applications: AI can be used to improve grammar, structure, and clarity of written content - Refining language and structure: AI can help applicants structure their responses, find synonyms, and improve the overall flow of their application. - Generating ideas and examples: AI can provide suggestions for structuring answers or finding examples to illustrate skills, but the content should be personalized with the applicant's own experiences. Unacceptable AI Use - Fabricating experiences or skills: Using AI to invent information or claim expertise in areas where the applicant has no experience is unethical and can lead to disqualification. - Submitting AI-generated content without personalization: Applications that are entirely AI-generated and lack personal insights or examples are unlikely to be successful. - Using AI during assessments or interviews: AI should not be used to provide answers during any stage of the selection process that involves assessments or interviews. For more information, visit peoplepowered.org