At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. JOB SUMMARY The collections representative follows-up with insurance companies to resolve unpaid claims. The anticipated salary range for this position is $15.94 - $17.04 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. This is a remote position. ESSENTIAL DUTIES AND RESPONSIBILITIES - Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments. - Reviews unpaid and underpaid claims. Resubmits or appeals as necessary. - Verifies payment information adjustments to supervisor. - Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys. - Complies with the Fair Debt Collector Practices Act (FDCPA). - Responds to customer inquiries regarding account status. - Researches customer’s accounts thoroughly and documents appropriately. - Resolves discrepancies and prepares adjustments and refunds as necessary. - Ensures that all information regarding collection activity of account is entered accurately into the billing system. - Brings recurring issues to the attention of the department supervisor. - Initiates payments and resubmits bills as necessary. - Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships. - Report to work punctually at assigned starting time, and have reliable, consistent attendance - Performs other duties as required. SUPERVISORY RESPONSIBILITIES - N/A MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience - High school diploma is required. - One year of related experience is required. Certificates, Licenses, Registrations or Professional Designations - N/A SKILLS, KNOWLEDGE AND ABILITIES - Business Acumen - Problem Solving/Analysis - Communication Proficiency - Personal Effectiveness/Credibility Computer Skills - Basic skills in Word and Excel Language Skills - English (reading, writing, verbal). Mathematical Skills - Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data. Other Skills PHYSICAL DEMANDS This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request. WORK ENVIRONMENT Work is performed in an office setting with exposure to moderate noise. TRAVEL Occasional travel as required. OTHER INFORMATION The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. PLEASE NOTE: This is a remote position which is US-based. This role requires individuals to physically reside and work within the United States. Company systems and equipment are monitored for security and other purposes and removal of Company equipment outside of the United States is not permitted without prior authorization. Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes: - Medical, dental, and vision care coverage - Paid time off plan - 401(k) Plan - Flexible Spending Accounts - Basic life insurance - Short-and long-term disability coverage - Accident insurance - Teammate Assistance Program - Paid parental leave - Domestic partner benefits - Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means. #AccendraHealth

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. JOB SUMMARY The collections representative follows-up with insurance companies to resolve unpaid claims. The anticipated salary range for this position is $15.94 - $17.04 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. This is a remote position. ESSENTIAL DUTIES AND RESPONSIBILITIES - Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments. - Reviews unpaid and underpaid claims. Resubmits or appeals as necessary. - Verifies payment information adjustments to supervisor. - Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys. - Complies with the Fair Debt Collector Practices Act (FDCPA). - Responds to customer inquiries regarding account status. - Researches customer’s accounts thoroughly and documents appropriately. - Resolves discrepancies and prepares adjustments and refunds as necessary. - Ensures that all information regarding collection activity of account is entered accurately into the billing system. - Brings recurring issues to the attention of the department supervisor. - Initiates payments and resubmits bills as necessary. - Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships. - Report to work punctually at assigned starting time, and have reliable, consistent attendance - Performs other duties as required. SUPERVISORY RESPONSIBILITIES - N/A MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience - High school diploma is required. - One year of related experience is required. Certificates, Licenses, Registrations or Professional Designations - N/A SKILLS, KNOWLEDGE AND ABILITIES - Business Acumen - Problem Solving/Analysis - Communication Proficiency - Personal Effectiveness/Credibility Computer Skills - Basic skills in Word and Excel Language Skills - English (reading, writing, verbal). Mathematical Skills - Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data. Other Skills PHYSICAL DEMANDS This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request. WORK ENVIRONMENT Work is performed in an office setting with exposure to moderate noise. TRAVEL Occasional travel as required. OTHER INFORMATION The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. PLEASE NOTE: This is a remote position which is US-based. This role requires individuals to physically reside and work within the United States. Company systems and equipment are monitored for security and other purposes and removal of Company equipment outside of the United States is not permitted without prior authorization. Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes: - Medical, dental, and vision care coverage - Paid time off plan - 401(k) Plan - Flexible Spending Accounts - Basic life insurance - Short-and long-term disability coverage - Accident insurance - Teammate Assistance Program - Paid parental leave - Domestic partner benefits - Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means. #AccendraHealth

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. JOB SUMMARY The collections representative follows-up with insurance companies to resolve unpaid claims. The anticipated hourly range for this position is $16.00-17.00. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location. ESSENTIAL DUTIES AND RESPONSIBILITIES - Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments. - Reviews unpaid and underpaid claims. Resubmits or appeals as necessary. - Verifies payment information adjustments to supervisor. - Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys. - Complies with the Fair Debt Collector Practices Act (FDCPA). - Responds to customer inquiries regarding account status. - Researches customer’s accounts thoroughly and documents appropriately. - Resolves discrepancies and prepares adjustments and refunds as necessary. - Ensures that all information regarding collection activity of account is entered accurately into the billing system. - Brings recurring issues to the attention of the department supervisor. - Initiates payments and resubmits bills as necessary. - Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships. - Report to work punctually at assigned starting time, and have reliable, consistent attendance - Performs other duties as required. SUPERVISORY RESPONSIBILITIES - N/A MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience - High school diploma is required. - One year of related experience is required. Certificates, Licenses, Registrations or Professional Designations - N/A SKILLS, KNOWLEDGE AND ABILITIES - Business Acumen - Problem Solving/Analysis - Communication Proficiency - Personal Effectiveness/Credibility Computer Skills - Basic skills in Word and Excel Language Skills - English (reading, writing, verbal). Mathematical Skills - Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data. Other Skills PHYSICAL DEMANDS This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request. WORK ENVIRONMENT Work is performed in an office setting with exposure to moderate noise. TRAVEL Occasional travel as required. OTHER INFORMATION The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. PLEASE NOTE: This is a remote position which is US-based. This role requires individuals to physically reside and work within the United States. Company systems and equipment are monitored for security and other purposes and removal of Company equipment outside of the United States is not permitted without prior authorization. Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes: - Medical, dental, and vision care coverage - Paid time off plan - 401(k) Plan - Flexible Spending Accounts - Basic life insurance - Short-and long-term disability coverage - Accident insurance - Teammate Assistance Program - Paid parental leave - Domestic partner benefits - Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means. #AccendraHealth

Title: Collections Specialist Location: United States Job Description: The Hiller Companies, LLC has an immediate opening for Collections Specialist. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place. Job Summary: The Collections Specialist is responsible for managing and resolving account receivable balances within an assigned portfolio while ensuring the timely and efficient collection of debts owed to the company. Pay Range: $23.00/hour - $26.00/hour. This pay range is a nationwide market range and represents a broad range of compensation for this role across the country. The final offer for this position will be determined by factors including geographic location, experience, skills and education. Location/Schedule: This position is a US-Based Fully Remote position, supporting the Eastern US Branches of Hiller. Must be able to commit to full time work schedule supporting office hours in the Eastern or Central time zones. Key Responsibilities: - Communicate with customers via telephone and email about overdue payments in a friendly and professional manner, using tact and empathy to encourage customers to make payments while maintaining positive relationships. - Encourage customers to make online payments via website portal and provide guidance in navigating the system. - Collaborate with internal teams to resolve billing discrepancies, address any issues affecting collections, and meet monthly collection goals. - Conduct account reconciliations to make sure all outstanding balances are accurate in the accounting system and keep accurate notes in customer accounts. If any discrepancies or disputes are identified, resolve them quickly and efficiently. - Work with reports on collections performance, overdue and aging receivables, and key metrics including Days Sales Outstanding (DSO), percent current, and bad debt reserves. Track any areas of improvement, report results to management and escalate problem accounts. - Create awareness for opportunities to streamline the collections processes, boost efficiency, and continuously improve the customer experience. - Stay informed on any changes in regulations to ensure that collections practices follow all legal requirements. File bankruptcy claims on local jurisdictions as needed. - While working on collections, maintain focus on keeping positive relationships with customers. Aim to resolve any issues and disputes amicably whenever possible. What We Are Looking For: - High school diploma/GED required; Associate's Degree in a business-related field preferred - Minimum 2 years of Accounts Receivable and/or Business to Business Collections experience required. - Demonstrated knowledge of and experience in collection of project management jobs that include retainage and progress billings preferred. - Previous customer service experience, preferably in a technical or service-oriented industry. - Basic knowledge of fire protection systems and services is a plus, but not required for consideration (industry training will be provided). - Must demonstrate exceptional organizational and communication skills and ability to manage multiple priorities. - Excellent verbal and written communication skills, including the ability to interact professionally with all levels of management. - Intermediate knowledge of MS Outlook, MS Word, and MS Excel. - Must be a self-starter capable of adapting to meet fast paced and changing business needs. - Demonstrated ability to function effectively in a collaborative, team-oriented environment. - Must be able to work a schedule to support full time office hours Monday-Friday in the Eastern or Central time zones. Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant. We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun. Most employee benefits start from the first day of employment, including: - Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education - Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off - Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs - Career advancement potential within a growing company. Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.