ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success. About the Role We are seeking a confident and people-focused RBT Performance Evaluator to support one of our U.S.-based clients in the ABA (Applied Behaviour Analysis) space. This role plays a key part in maintaining quality standards and fostering positive engagement with field staff. You will be responsible for coordinating and conducting structured performance evaluations for Registered Behaviour Technicians (RBTs) at 30, 60, and 90-day milestones. These evaluations are designed to be supportive, developmental conversations that strengthen performance, alignment, and communication between RBTs and their BCBA supervisors. In this role, you will review self-assessments completed by RBTs alongside feedback provided by their supervisors, identify any discrepancies, and facilitate professional, constructive discussions that reinforce strengths and highlight areas for growth. This is not a disciplinary function — it is a relationship-driven role focused on encouraging performance improvement, boosting morale, and ensuring consistent communication across the team. PLEASE NOTE: - Working Hours: Sunday - Thursday | 11:00 AM – 8:00 PM EST (17:00 PM – 02:00 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Job Responsibilities (not limited to): Performance Evaluation Coordination - Schedule and coordinate 30, 60, and 90-day performance review meetings with RBTs - Ensure all required evaluation forms (self-assessments and supervisor feedback) are completed prior to meetings - Maintain an organized calendar and ensure evaluations are conducted on time Evaluation Facilitation - Lead structured evaluation discussions in a professional and supportive manner - Review and compare RBT self-assessments with BCBA supervisor feedback - Identify and address any discrepancies in scoring or perception - Guide constructive conversations around performance, strengths, and improvement areas Employee Engagement & Communication - Create a positive and encouraging environment during evaluations - Ensure feedback is delivered in a clear, respectful, and constructive way - Build rapport with RBTs to support open and honest communication - Reinforce that evaluations are developmental and not punitive Documentation & Administration - Accurately document evaluation outcomes and key discussion points - Maintain organized digital records of all completed evaluations - Track completion rates and follow up on outstanding evaluations

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success. About the Role We are seeking a confident and people-focused RBT Performance Evaluator to support one of our U.S.-based clients in the ABA (Applied Behaviour Analysis) space. This role plays a key part in maintaining quality standards and fostering positive engagement with field staff. You will be responsible for coordinating and conducting structured performance evaluations for Registered Behaviour Technicians (RBTs) at 30, 60, and 90-day milestones. These evaluations are designed to be supportive, developmental conversations that strengthen performance, alignment, and communication between RBTs and their BCBA supervisors. In this role, you will review self-assessments completed by RBTs alongside feedback provided by their supervisors, identify any discrepancies, and facilitate professional, constructive discussions that reinforce strengths and highlight areas for growth. This is not a disciplinary function — it is a relationship-driven role focused on encouraging performance improvement, boosting morale, and ensuring consistent communication across the team. PLEASE NOTE: - Working Hours: Sunday - Thursday | 11:00 AM – 8:00 PM EST (17:00 PM – 02:00 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Job Responsibilities (not limited to): Performance Evaluation Coordination - Schedule and coordinate 30, 60, and 90-day performance review meetings with RBTs - Ensure all required evaluation forms (self-assessments and supervisor feedback) are completed prior to meetings - Maintain an organized calendar and ensure evaluations are conducted on time Evaluation Facilitation - Lead structured evaluation discussions in a professional and supportive manner - Review and compare RBT self-assessments with BCBA supervisor feedback - Identify and address any discrepancies in scoring or perception - Guide constructive conversations around performance, strengths, and improvement areas Employee Engagement & Communication - Create a positive and encouraging environment during evaluations - Ensure feedback is delivered in a clear, respectful, and constructive way - Build rapport with RBTs to support open and honest communication - Reinforce that evaluations are developmental and not punitive Documentation & Administration - Accurately document evaluation outcomes and key discussion points - Maintain organized digital records of all completed evaluations - Track completion rates and follow up on outstanding evaluations

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success. About the Role We are seeking a confident and people-focused RBT Performance Evaluator to support one of our U.S.-based clients in the ABA (Applied Behaviour Analysis) space. This role plays a key part in maintaining quality standards and fostering positive engagement with field staff. You will be responsible for coordinating and conducting structured performance evaluations for Registered Behaviour Technicians (RBTs) at 30, 60, and 90-day milestones. These evaluations are designed to be supportive, developmental conversations that strengthen performance, alignment, and communication between RBTs and their BCBA supervisors. In this role, you will review self-assessments completed by RBTs alongside feedback provided by their supervisors, identify any discrepancies, and facilitate professional, constructive discussions that reinforce strengths and highlight areas for growth. This is not a disciplinary function — it is a relationship-driven role focused on encouraging performance improvement, boosting morale, and ensuring consistent communication across the team. PLEASE NOTE: - Working Hours: Sunday - Thursday | 11:00 AM – 8:00 PM EST (17:00 PM – 02:00 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Job Responsibilities (not limited to): Performance Evaluation Coordination - Schedule and coordinate 30, 60, and 90-day performance review meetings with RBTs - Ensure all required evaluation forms (self-assessments and supervisor feedback) are completed prior to meetings - Maintain an organized calendar and ensure evaluations are conducted on time Evaluation Facilitation - Lead structured evaluation discussions in a professional and supportive manner - Review and compare RBT self-assessments with BCBA supervisor feedback - Identify and address any discrepancies in scoring or perception - Guide constructive conversations around performance, strengths, and improvement areas Employee Engagement & Communication - Create a positive and encouraging environment during evaluations - Ensure feedback is delivered in a clear, respectful, and constructive way - Build rapport with RBTs to support open and honest communication - Reinforce that evaluations are developmental and not punitive Documentation & Administration - Accurately document evaluation outcomes and key discussion points - Maintain organized digital records of all completed evaluations - Track completion rates and follow up on outstanding evaluations

Title: Referral Coordinator, Ostomy Care Location: United States Job Description: Responsible for creation and processing of referrals from HCPs and other referral sources into CM database for order confirmations and shipment. Duties include validation of medical files and scanning them into customer accounts within the database along with verifying patients’ insurance benefits by contacting insurance companies and documenting accounts accordingly. Major Areas of Accountability - Processes lead from external departments to complete the necessary documentation within CM database - Organize and update customer records by reviewing and validating relevant information received about customers and loading it into the database. - Complete inbound and outbound telephone calls in response to the referral as documented on the correspondence or HCP referral - Responsible for the timely verification of medical insurance benefits for new and existing patients; existing customers with changes in insurance, and reactivated patients - Note in each account a brief and clear summary of insurance information received from the insurance carrier. - Review each medical record received for missing documentation; check physician’s notes for appropriate diagnosis to justify Comfort Medical’s service; verify that the correct person has signed all paperwork such as physician’s orders, and other documentation requiring signature. - Ensure the correction of deficient documentation, and documentation requiring signature are received, and filed in the required period. - Ensure accuracy of components within the files and scanning into the system when applicable. - Research and resolve issues regarding a customer’s order; communicating with HCPs and insurance to gather relevant information and communicating the outcome to various stake holders where appropriate - Complete and/or update all pertinent records in company database using Corporate Compliance Guidelines - Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties - Exceed Quality and Quantity Performance Standards - Establish and maintain effective working relationships with customers and/or co-workers - Skilled typing ability and knowledge of personal computers, hardware, software (ex. Microsoft Office Suite), and related applications and systems. - Support the Department’s Leadership Team in achieving departmental goals by completion of tasks, continued training, etc. - Available and flexible in scheduling to meet the changing business requirements of the position (includes working nights and weekend) - Responsible for following good housekeeping and quality procedures - Follows and observes all safety practices - Set a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures - Additional duties required as directed by departmental management team - Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime. - Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. - Other job duties as assigned Basic Qualifications - High school diploma or equivalent. - Minimum of one-year experience in a contact center. - English/Spanish bilingual preferred. - Willingness to engage in telephone direct sales. - Ability to take initiative and work independently. Preferred Qualifications - Ability to interpret instructions and guidelines to make decisions and take necessary actions. - Ability to follow complex instructions and guidelines to specific problems arising in the work area. - Ability to navigate between different computer systems. - Ability to apply instructions and/or guidelines as appropriate in the performance of duties. - Ability to maintain composure during stressful situations occurring because of workloads and/or deadlines. - Ability to communicate effectively (verbal and written). - Ability to determine work priorities. - Ability to work on one’s own initiative to achieve established goals and objectives. Disclaimer The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect: • Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents. • Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services. • Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available. • Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement. • Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events. • Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way. • Competitive Compensation: The total (hourly plus performance based incentive) compensation range for this position is $55,227 - $82,841. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.. Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!​ Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.