Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate. Responsible for providing prompt, efficient, accurate and professional service to customers and prospective customers with a focus on customer retention and satisfaction. The position assists consumer and commercial customers with account information, problems, concerns, account maintenance and general questions. The Customer Service Specialist I handles service needs while demonstrating the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned. Essential Functions, Duties, and Responsibilities: · Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities. · Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications. · Research and answer customer inquiries and fulfills service requests. · Maintain knowledge of banking products, programs, services and promotions. · Work to understand the root causes of customer service issues. Identify and implement resolutions for routine issues involving supervisors on more complex issues. · Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction. · Handle account service and maintenance requests efficiently and accurately. · Maintain accurate call documentation. · Identify customer needs and offer appropriate bank products and services to customers. Required Knowledge, Skills and Competencies: · Computer and Microsoft Office proficiency. · Able to effectively and persuasively express self, using language and grammar in a professional manner. · Able to plan, organize and prioritize tasks. · Highly motivated team-player with ability to develop and maintain collaborative relationships. · Able to analyze and record detailed information. · Thorough knowledge of banking policies, procedures, products and services. · Demonstrated commitment to quality customer service and ability to meet or exceed service goals. · Able to provide a high level of interactive service to others, building relationships and addressing identified needs. · Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations. Industry and Work Experience: · 1 or more years of customer service or call center experience preferred · 1 or more years of experience in financial services or a related industry preferred Academic: · High school diploma or GED required. · Bachelor's degree preferred or equivalent education and related training or experience required. Benefits Available to Employees: Ameris Bank provides a comprehensive employee benefit package to all eligible employees. - Medical, Dental and Vision Insurance - Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment - Life Insurance provided at no additional cost to employees - Accidental Death & Dismemberment Coverage - Long-Term Disability Coverage - Paid Sick and Vacation Leave - 11 Holidays - Volunteer/Service Day - Employee Stock Purchase Plan - 401(k) Retirement Plan - Ameris Bank matches 50% of your first 8% of contributions to the plan - Flexible Spending Accounts - Health Savings Account - Health Reimbursement Arrangement - Supplemental Life & Other Insurance Plans - Identity Theft Protection - Pet Insurance - Legal Insurance - Employee Assistance Program - Employee Advocacy Program - Tickets at Work (Entertainment discounts for Ameris Bank Employees) - AT&T Employee Discount - Wellness Discounts for Medical Premiums and Other Rewards - Employee Referral Incentive - Education Assistance - Employee Resource Groups Banking Advantages for Employees: In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services. - Free Interest Checking - Free Safe Deposit Box - Free Money Orders, Travelers’ Checks and Cashier Checks - Discount on Mortgage Origination Fee - Free Online Banking and Free Unlimited Online Bill Payment - Employee Banking Perks Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Handle complex customer issues across banking, credit, and payments via email, chat, and phone with precision and clarity: requiring thorough investigation across multiple internal systems before providing answers that meet our quality standards • Guide VIP and high-revenue accounts through multi-step processes with excellence (document verification, account setup, feature troubleshooting) maintaining the highest standards of care and service quality • Handle sensitive scenarios with discretion and expertise: frozen accounts, disputed transactions, application denials, and compliance-related communications—executing each with precision and professional judgment • Coordinate with engineering, underwriting, risk, and compliance teams to resolve multi-stakeholder issues • File detailed bug reports and test new features in staging environments • Create and update documentation when you encounter process gaps • Qualify high-value sales leads with rigor and route to appropriate account executives, ensuring every introduction meets our quality standards and reflects our commitment to excellence

Industry Legal Technology / SaaS Work Arrangement Fully Remote Job Type Independent Contractor, Full-time Work Schedule 8-hour shifts during off-peak UK hours, aligned to U.S. East Coast, West Coast, and Asia-based client time zones (e.g., 6:00 AM – 2:00 PM GMT+8; flexibility required during onboarding) Locations Philippines About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for: WATCH HERE Why Work with Us? At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. About the Company The company is a fast-growing legal technology startup building AI-powered solutions for enterprise law firms. It focuses on transforming how legal teams manage contract data and complex documentation workflows. Operating across global time zones, the company supports high-profile clients and is scaling its support function to deliver reliable, high-quality service. The environment is collaborative, detail-oriented, and driven by innovation and operational excellence. Role Overview We are seeking a Customer Support Specialist to provide high-quality support to global law firm clients during off-hours coverage. This role is responsible for handling inbound support tickets and live chat inquiries, troubleshooting platform issues, and ensuring a seamless customer experience. You will work independently while following structured documentation and processes, including a comprehensive internal guidebook. The role is execution-focused with opportunities to contribute to SOP creation and process improvements. This position is ideal for detail-oriented, tech-savvy individuals who thrive in structured yet fast-paced environments and can maintain professionalism during early morning shifts. Your Impact You will play a critical role in maintaining high client satisfaction by delivering timely and accurate support across global time zones. Your work will directly improve response times, reduce unresolved tickets, and enhance the overall customer experience. By identifying recurring issues and contributing to documentation and SOP improvements, you will help streamline support operations and reduce friction for both clients and internal teams. You will also support product quality by participating in QA and bug testing prior to releases. Core Responsibilities Customer Support & Ticket Management – 50% - Respond to inbound Zendesk tickets and live chat inquiries promptly and professionally - Troubleshoot platform issues such as document upload errors and account access problems - Provide clear, concise, and accurate guidance based on internal documentation - Ensure all tickets are resolved or escalated within defined SLAs Process Adherence & Documentation – 20% - Reference and apply the internal guidebook to ensure consistent support delivery - Follow established workflows, escalation paths, and resolution standards - Maintain detailed and accurate records of customer interactions SOP Development & Process Improvement – 15% - Design and document SOPs for customer service workflows and ticket handling - Identify recurring issues and recommend improvements to processes or documentation - Assist in updating FAQs and internal knowledge base materials Escalation & Cross-Team Coordination – 10% - Escalate complex issues to internal teams and track them through resolution - Collaborate with product and engineering teams when necessary - Ensure timely follow-ups on pending issues QA Testing & Admin Support – 5% - Participate in QA and bug testing for new product releases - Support ad-hoc administrative tasks and internal coordination efforts

Industry Legal Technology / SaaS Work Arrangement Fully Remote Job Type Independent Contractor, Full-time Work Schedule 8-hour shifts during off-peak UK hours, aligned to U.S. East Coast, West Coast, and Asia-based client time zones (e.g., 6:00 AM – 2:00 PM GMT+8; flexibility required during onboarding) Locations Philippines About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for: WATCH HERE Why Work with Us? At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. About the Company The company is a fast-growing legal technology startup building AI-powered solutions for enterprise law firms. It focuses on transforming how legal teams manage contract data and complex documentation workflows. Operating across global time zones, the company supports high-profile clients and is scaling its support function to deliver reliable, high-quality service. The environment is collaborative, detail-oriented, and driven by innovation and operational excellence. Role Overview We are seeking a Customer Support Specialist to provide high-quality support to global law firm clients during off-hours coverage. This role is responsible for handling inbound support tickets and live chat inquiries, troubleshooting platform issues, and ensuring a seamless customer experience. You will work independently while following structured documentation and processes, including a comprehensive internal guidebook. The role is execution-focused with opportunities to contribute to SOP creation and process improvements. This position is ideal for detail-oriented, tech-savvy individuals who thrive in structured yet fast-paced environments and can maintain professionalism during early morning shifts. Your Impact You will play a critical role in maintaining high client satisfaction by delivering timely and accurate support across global time zones. Your work will directly improve response times, reduce unresolved tickets, and enhance the overall customer experience. By identifying recurring issues and contributing to documentation and SOP improvements, you will help streamline support operations and reduce friction for both clients and internal teams. You will also support product quality by participating in QA and bug testing prior to releases. Core Responsibilities Customer Support & Ticket Management – 50% - Respond to inbound Zendesk tickets and live chat inquiries promptly and professionally - Troubleshoot platform issues such as document upload errors and account access problems - Provide clear, concise, and accurate guidance based on internal documentation - Ensure all tickets are resolved or escalated within defined SLAs Process Adherence & Documentation – 20% - Reference and apply the internal guidebook to ensure consistent support delivery - Follow established workflows, escalation paths, and resolution standards - Maintain detailed and accurate records of customer interactions SOP Development & Process Improvement – 15% - Design and document SOPs for customer service workflows and ticket handling - Identify recurring issues and recommend improvements to processes or documentation - Assist in updating FAQs and internal knowledge base materials Escalation & Cross-Team Coordination – 10% - Escalate complex issues to internal teams and track them through resolution - Collaborate with product and engineering teams when necessary - Ensure timely follow-ups on pending issues QA Testing & Admin Support – 5% - Participate in QA and bug testing for new product releases - Support ad-hoc administrative tasks and internal coordination efforts