Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities What you'll do at Cascade: Serve the American Dream Through Attainable Home Ownership. Top hourly pay! Starting at $22/Hour+ and up to $750/month in bonus! Full desktop equipment provided! Industry leading company with great culture and A+ BBB Ranking! *Remote, Chandler, AZ* *Remote, Rapid City, SD* Summary: The Loan Counselor is responsible for managing mobile home mortgage accounts from early-stage delinquency through resolution (“cradle to grave”). This role focuses on borrower outreach, payment collection, counseling, and loss mitigation when repayment is not immediately achievable. The Loan Counselor works GSE, FHA, VA, Freddie Mac, and Conventional loans and ensures compliance with all federal, state, investor, and company guidelines. Key Responsibilities - Manage a portfolio of mobile home mortgage loans across all stages of delinquency - Perform outbound and inbound borrower contact to resolve delinquent accounts - Analyze borrower financial situations and provide counseling on available options - Negotiate repayment plans and resolve delinquencies through full reinstatement - Evaluate eligibility for loss mitigation options, including forbearance, repayment plans, and loan modifications - Initiate and track loss mitigation workflows in compliance with investor guidelines - Maintain accurate and detailed servicing notes in the loan servicing system - Ensure compliance with FDCPA, CFPB, RESPA, and investor requirements - Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed - Meet or exceed individual and team performance metrics Qualifications - - High school diploma or equivalent required; college coursework preferred - 1–3 years of mortgage collections or servicing experience, including mobile homes preferred - Working knowledge of GSE, FHA, VA, and Conventional loan programs - Strong negotiation, communication, and customer service skills - Ability to handle sensitive financial conversations with empathy and professionalism - Proficient with mortgage servicing systems and Microsoft Office About Cascade & Our Culture: Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry. The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference. Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.

Position Overview - Department: Southview Medicine Billing Office - Schedule: Monday through Friday, 7:30AM - 4:30PM - Work Location: UAB St. Vincent's - REMOTE ELIGIBLE (after training) - Benefits for eligible positions only include: generous paid time off, paid parental leave, Associate Assistance Program, Tuition Reimbursement Program, and more What You Will Do Determine and verify insurance coverage and coordination of benefits from all sources for assigned area. Ensure proper adequate and timely billing to ensure prompt payment. - Confirm insurance coverage. Determine necessity for pre-authorization and obtain authorization for scheduled procedures. - Determine financial responsibility for services to be provided. Notify patients and/or practitioners of any services requested and/or referred that are not authorized by insurance. - Communicate with patients and practitioners regarding financial responsibility and insurance coverage issues. - Maintain detailed documentation in the patient account record of all billing activities. Maintain documentation of claims processed as part of the daily claims reconciliation process. - Prepare and complete claims for commercial insurance companies, third party organizations and/or government or self payers. - Research, analyze and reconcile Medicare/Medicaid billing and reimbursement practices. - Maintain detailed documentation in the patient account record of all billing activities. Maintain documentation of claims processed as part of the daily claims reconciliation process. - Consult with appropriate parties to resolve unbilled claims. Review recent accounts for proper billing practices and reimbursement. What You Will Need Education: - High school diploma or GED required. About UAB St. Vincent’s UAB St. Vincent’s, a proud part of UAB Medicine, is a trusted provider of health care, serving Alabama for more than 125 years. With five hospitals and numerous clinics, we're a health care community deeply rooted in compassion, service, and respect for all, guided by the rich legacy of the St. Vincent’s name. We're committed to extending kindness and personalized care to patients, their families, and each other. We address the physical, psychological, social, and spiritual needs of our patients. We believe in the power of teamwork and unity, and foster a collaborative spirit among our more than 4,800 employees. As one of Alabama’s best hospitals as recognized by U.S. News & World Report, improving the health and lives of those we serve is at the heart of our mission. Join us in continuing our legacy of service and healing in central Alabama, where we can make a lasting impact together.

• Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions. • Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution. • Escalate complex collection or billing issues to Collections Management as needed. • Complete vendor setup forms and manage onboarding in customer billing portals. • Support daily cash application and investigate, resolve, or escalate discrepancies. • Maintain accurate records and reporting on collections activity, account status, and cash applications. • Provide regular updates on collections performance, risks, and account health. • Follow established Collections team processes and ensure compliance with audit and internal standards.

Description Sprout Social is looking to hire a Collections Specialist to the Finance team. Why join Sprout’s Finance team? As a member of Sprout’s finance team, you’ll help better position Sprout for future growth while maintaining compliance and integrity at the highest level. No matter your role, everyone on the team has the opportunity to be a part of creating best-in-class processes and practices that can scale with the organization. Our team is unique because we value transparency and direct ownership of responsibilities—meaning, you’ll always have our trust to help contribute to our overall goals and success as a department and organization. What you’ll do - Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions. - Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution. - Escalate complex collection or billing issues to Collections Management as needed. - Complete vendor setup forms and manage onboarding in customer billing portals. - Support daily cash application and investigate, resolve, or escalate discrepancies. - Maintain accurate records and reporting on collections activity, account status, and cash applications. - Provide regular updates on collections performance, risks, and account health. - Follow established Collections team processes and ensure compliance with audit and internal standards. What you’ll bring We’re looking for someone who can quickly ramp and make an immediate impact on our collections process. Leveraging your experience in collections and your confidence in communicating with customers, you’ll play a key role in driving timely payments and strengthening customer relationships. You’ll take ownership of your day-to-day responsibilities while collaborating closely with cross-functional partners to ensure an efficient and effective collections cycle. The minimum qualifications for this role include: - 2+ years of collection and cash application experience with proven experience utilizing collections tools and strategies. - 2+ years experience in a customer service or operational role, using several different software systems in tandem. - Strong oral & written communication skills, plus the ability to summarize complex situations for understanding and alignment. - Experience with Salesforce. - Solid account reconciliation skills. Preferred qualifications for this role include: - Experience with Netsuite, Salesforce, Jira, Recurly, and similar software or specialized collections software (HighRadius, Tesorio). - High attention to detail and accuracy. - Strong problem-solving skills with the ability to identify issues and escalate or seek support to resolve them efficiently. How you’ll grow Within 1 month, you’ll plant your roots, including: - Complete Sprout Social’s new hire training and onboarding program alongside other new Sprout team members. In these sessions, you will gain a broad understanding of our products and how your role directly impacts the product, the overall organization, and our customers. - Make a plan with your manager to set initial priorities, align on expectations for your role, and learn about Sprout’s collections and billing processes. - Have a strong understanding of the Finance team’s goals and key objectives and how your work supports Sprout’s overall business objectives. - Get to know your team and begin to build working relationships with co-workers and customers. Within 3 months, you’ll start hitting your stride by: - Reaching out to customers that are 60+ days past due. - Applying payments and supporting daily cash reconciliation. - Begin learning portal management. - Build an understanding of the invoicing process and support invoice generation to help maintain an organized and timely cash collection process. Within 6 months, you’ll be making a clear impact through: - Supporting successful portal billing for customers. - Assisting with collections on accounts that need additional attention. - Building strong working relationships across Sprout teams and with customers. Within 12 months, you’ll make this role your own by: - Supporting billing portal management processes and helping maintain documentation. - Maintaining collections on assigned accounts and contributing to overall cash collection goals. - Becoming a reliable point of contact for collections-related questions within your scope. - Continuously improving processes and ensuring accurate documentation. - Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: - Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. - Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. - Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). - Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. - Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. - Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. - Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. - Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. - Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. - Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: - Zone 1 (New York, California, Washington): $57,200.00 - $78,650.00 USD annually - Zone 2 (All other US states): $52,000.00 - $71,500.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.