Job Closed

This listing is no longer active.

mx51 logo
mx51

Obsessed with the merchant experience

Customer Support Specialist

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Australia

Posted

40 days ago

Salary

0

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Customer Support Specialist

mx51

• Demonstrate a strong commitment to being “Customer Obsessed”, with a strong focus on quality of communication and feedback provided on calls. • Handle incoming and outgoing calls, create, manage, follow-up and resolve support requests via ticket-based CRM (Zendesk) with a high level of attention to detail whilst providing clients with regular progress updates. • Resolve customer product or service problems through troubleshooting technical issues, determining the root cause of the problem and selecting, explaining & applying the best solution to the problem. • Identify patterns & trends for merchant issues as well as attempting to replicate and complete testing to resolve said issue. • Manage the escalation process where required to better service merchants. • Contribute towards merchant servicing documentation, both creation and maintenance. • Manage internal & external system access to support oriented systems.

Job Requirements

  • At least 2 years experience as a help desk technician or a technical customer service support role.
  • Proven experience in troubleshooting banking, payments or Point of Sale (POS) systems issues.
  • Previous experience working with Zendesk or other ticketing systems.

Benefits

  • Work from overseas up to 4 weeks per year
  • Annual team offsite
  • Social events run by our social committee
  • Swap a public holiday and take an alternative day off
  • Paid leave for volunteering
  • Employee Share Option Plan (subject to invitation)
  • Paid parental leave for primary and secondary carers
  • Novated lease and salary sacrifice options

Related Job Pages

More Customer Support Jobs

Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

• Partner with key stakeholders in talent acquisition, onboarding, performance management and development practices with a focus on engaging a qualified diverse workforce and fostering an inclusive culture. • Partner with TA and hiring teams to identify qualified applicants and may coordinate full recruiting process for assigned open positions. • Coordinate talent initiatives such as CTM academy, campus recruitment, networking, outreach efforts and development programs. • Support leadership and HR teams to create onboarding plans to address specific role requirements. • Serve as a primary contact for new employees during their onboarding experience to ensure they have tools and resources and are able to build connections in integrating with our culture. • Support HRBP practices in the performance framework including documentation, reporting and tracking. • Provide support in global and regional initiatives such as workforce evaluation/metrics, reward/recognition, engagement surveys, wellness and organizational development. • Manage HR systems administration and tools to include iCIMS, ADP Workforce Now, Fresh Service and DocuSign. • Assist with global/regional compensation administration, maintain/upload job descriptions. • Take initiative to innovate and improve outcomes, processes, or measurements as appropriate. • Create, analyze and provide reporting metrics to HR team adhering to business objectives and compliance standards. • Serve as a resource to applicants and employees on topics including but not limited to the recruitment process, HR systems support, payroll and benefits, employment verifications, etc. • HR process and administration for unemployment claims, HR service tickets and special projects as assigned.

Iowa + 1 moreAll locations: Iowa | Nebraska
$45K - $60K / year
Job Closed
Full TimeRemoteTeam 51-200H1B No Sponsor

Join a growing partnership between Imagen Technologies and a leading multi-site healthcare system serving one of the largest patient populations on Long Island, NY. Together, we are expanding access to high-quality diagnostic imaging by combining an established clinical network with Imagen’s physician-led model, advanced technology, and fully supported remote infrastructure. This opportunity is designed for radiologists with Abdominal/Body fellowship training who are seeking the flexibility of remote work while maintaining a strong clinical focus. You’ll interpret a broad range of body imaging studies, including CT and MRI of the chest, abdomen, and pelvis, with opportunities to focus on areas of subspecialty expertise such as oncology imaging, liver, pancreas, and genitourinary studies. You’ll be supported by a consistent, high-quality worklist aligned to your training and strengths. Imagen’s technology platform is built to enhance efficiency and accuracy, with AI tools integrated directly into the workflow and 24/7 IT and operational support to ensure a seamless reading experience. You’ll be part of a collaborative, physician-led environment that values quality, consistency, and long-term clinical impact. It’s an opportunity to practice high-impact body imaging at scale from anywhere, while supporting a large, established health system in Long Island and maintaining the flexibility to design a schedule that fits your life. About the Position: - Full-time, remote position supporting a large, multi-site health system - Monday-Friday, Dayshift - No on-call, evenings, or weekend coverage responsibilities - Competitive salary, benefits package, and malpractice insurance - Up to $100,000 in starting / retention bonuses Duties and Responsibilities: - Interpret a high volume of abdominal and pelvic imaging studies, including CT, MRI, and ultrasound, with a focus on diagnostic accuracy and efficiency - Provide clear, timely, and clinically actionable reports to support referring providers and patient care - Collaborate with multidisciplinary teams, including oncology, GI, surgery, and urology - Protocol studies and ensure appropriate imaging selection based on clinical indications - Communicate critical findings in accordance with established guidelines - Maintain productivity while upholding high standards of quality and consistency - Participate in quality assurance and contribute to a collaborative, physician-led environment Qualifications: - ABR or AOBR Board Certified - 1+ years of experience in Abdominal/Body Imaging - Fellowship training in Abdominal/Body Imaging preferred About Imagen: - Imagen's mission is to ensure every patient receives the right diagnosis at the right time. We are a leading provider of technology-enabled diagnostic imaging services focused on improving diagnostic imaging quality, cost, and accessibility. - Our Medical Practice is made up of 50+ specialists including diagnostic and interventional radiologists, cardiologists, and optometrists. - Our FDA-cleared software analyzes the content of medical images and produces diagnoses, improving clinicians’ diagnostic accuracy by highlighting detected pathology. - To learn more about how Imagen is making high-quality healthcare accessible to everyone, visit our website: https://imagen.ai/solutions/ The salary range for this role is $350,000 - $800,000. Please note that the salary is a guideline, and individual total compensation will vary based on factors such as productivity, qualifications, skill level, competencies, and work location. Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Any offer of employment will be made contingent upon successful completion of a drug test, subject to compliance with all applicable federal, state, and local laws. Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Estonia
$350K - $800K / year
MULTI SEAL Tire Sealants logo

Customer Service Representative, English & Spanish Speaking

MULTI SEAL Tire Sealants

Superior Science. Superior Sealants. Since 1981, MULTI SEAL® has manufactured high performance industrial tire sealants.

Customer Support40 days ago
Full TimeRemoteTeam 11-50Since 1981H1B No Sponsor

• Customer service support for our stores: • Phone line coverage • Monitor ticketing system and participate in resolution of issues for assigned case types • Assist customers with order and return inquiries • Assist with general customer service tasks, such as voicemail monitoring • Responsibilities may change or adapt to the needs of our rapidly growing team

United States

• Help coordinate outdoor travel stays • Manage customer relationships and questions • Work with site hosts to provide excellent customer service for outdoor adventures • Assist with additional support and operational tasks in various systems

Alabama + 24 moreAll locations: Alabama | Arizona | Florida | Idaho | Iowa | Kansas | Kentucky | Louisiana | Maine | Nevada | North Carolina | North Dakota | Oklahoma | Maryland | Mississippi | Pennsylvania | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | West Virginia | Wisconsin
$16 - $19 / hour
Job Closed