• Handle critical complaints received through multiple channels (Reclame Aqui, Google, forms, tickets and calls) with empathy, balance and a focus on resolution, while respecting business rules. • Investigate root causes of issues to propose structural solutions that prevent recurrence. • Act as an interface between customers and internal teams, ensuring SLAs are met and satisfaction metrics are achieved. • Demonstrate strong communication and time-management skills to ensure smooth handling of these cases, performing follow-ups with customers and internal teams. • Document processes and case updates, contributing to improvement projects within the area.

Title: Charge Master Analyst (Full Time) - Revenue Integrity - Remote Opportunity for AZ Residence! Location: Kingman AZ United States Job Description: This position offers a REMOTE work opportunity for AZ residence* Unlock your potential for professional development! We are hiring a Charge Master Analyst (Full Time) to join our Revenue Integrity Team! Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets! In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor enthusiasts' paradise with abundant sunshine and is a great community to live, work and play! Position Purpose: The Revenue Integrity Charge Master Analyst is responsible for the oversight of Charge Description Master (CDM) functions and reimbursement analysis within the revenue integrity department. This position will serve as a member of the revenue integrity team and subscribe to the vision, values and expectations. With limited supervision, is responsible for the coordination of the charge master management functions in researching coding and billing guidelines, insurance reimbursement and updating the charge master as appropriate in order to optimize revenue generation, maintain compliance with CMS and third party payer requirements. Provides support and education to departments where additions or corrections are needed to support billing. Benefits (Full Time Employees) We offer you an excellent total compensation package, including a competitive salary, comprehensive benefits, and growth opportunities: - Exceptional Colleagues - Join us and you'll be a part of a culture where we support each other and celebrate what makes each of us a special person as we work together with integrity, compassion, teamwork, respect, and accountability. - Our leaders demonstrate their commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding. - Health and Well-Being - Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability - Generous Paid Leave Accruals - 403b Retirement Plan with Employer Contributions - Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program - Employee Identity Theft Protection - On-site daycare exclusive to our employees' children of all ages - Employer Paid Employee Wellness Center Membership with fitness classes, personal training, indoor pool, racquetball, and basketball courts - Career Growth and Development - Tuition Reimbursement/Scholarships for full-time employees - As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program - So much more! Key Responsibilities [ - Coordinates monitors and approves all changes made to the Charge Master ensuring that the charge meets CMS / third party payer CPT4/HCPC and revenue center guidelines. - Reviews and studies all information from payer source relative to correct proration of the charges making sure that they appear as covered or non-covered under CMS rules. - Works closely with the billing staff when issues arise with insurance company's denying or rejecting claim for certain revenue codes to protect reimbursement. - Participates as appropriate with departments and finance in the development of charges and pricing, investigating billing / and coverage guidelines related to new charges; work with effected departments providing education and optimizing reimbursement for the service rendered. - Performs financial analysis audits by reviewing UB92's to evaluate effectiveness and accuracy of the coding, evaluating the complete revenue management cycle and working closely with the Clinical Nurse Auditors to eliminate and correct issues effecting reimbursement. Qualifications Education: High School Diploma or Equivalent Experience: Three (3) years' experience in related filed. Skills and Knowledge: Extensive knowledge of CPT/HCPC, UB-92 and HCFA billing; revenue coding, modifiers, billing regulations and APC reimbursement knowledge a must. Ability to multi-task and work under aggressive deadlines. Knowledge and hands on knowledge of Chargemaster (CDM) management with the ability to manage and monitor line by line analysis to update CPT/HCPC and UB revenue codes, and monitor implementation of CDM updates into the hospital system; familiarity with Medicare policies and fiscal intermediary guidelines; ability to perform interviews with hospital staff and provide education/in-services on coding billing. Experience with auditing 1500 forms and UB92's for compliance and completeness. Participate in ongoing coordination and resolution of revenue issues as related to charging. Maintains timely turnaround of all Chargemaster requests. Preferences: Bachelor Degree in Healthcare administration or Business Administration is highly desirable. Work Requirements Ability to sit for six (6) to seven (7) hours daily at a computer terminal; ability to use computer keyboard; occasionally lifts and carries 11 to 25 pounds of files. When incredible people and incredible facilities like ours join together, incredible things happen. If you want to be a part of an incredible team that is dedicated to delivering the highest quality in patient care, we invite you to explore this opportunity with KRMC and apply online today for CT Tech, Lake Havasu, Bullhead City, Arizona, Las Vegas, Healthcare. Facility Profile Kingman Regional Medical Center is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,800 employees, 280 physicians/allied health professionals, and 250 volunteers. Kingman Regional Medical Center is recognized as an innovator in rural healthcare, a teaching hospital and a member of the Mayo Clinic Care Network. We provide a full-continuum of highly-technical and specialized medical services to meet the healthcare needs of our community. - Connect with the Recruiter for more details, Shondi Locey #LI-SL1

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a motivated Senior Payroll Analyst to join our Business Function team on a 9-month fixed-term contract. In this role, you will be responsible for the reconciliation of historical social security contributions and the consolidation of multiple legal entities into a single in-house payroll operation. What You’ll Do In this role, you will: - Execute Payroll Integration: Support the transition of outsourced payroll operations into a centralized in-house team, ensuring all end-to-end processes are documented for transparency and audit readiness. - Collaborate for Transformation: Partner with Global Technology and HR teams to prepare for the transition to a global outsourced payroll engine while maintaining strong vendor relationships. - Ensure Legislative Compliance: Provide subject matter expertise on French payroll legislation to resolve data discrepancies and ensure all organizational standards and local regulations are met. What You’ll Bring The ideal candidate will have: - 5+ years of experience in French payroll management within complex, matrix organizations. - Strong knowledge of French payroll legislation and experience with payroll transformation or system integration projects. - Proven ability in stakeholder management and navigating complex payroll data to identify and resolve risks. - Fluency in French and English is required to support cross-functional teams across the EMEA region. - Bachelor’s degree in HR, Business Administration, or a related field (or equivalent experience). What We Offer - Location: France, Remote. - Competitive compensation and benefits aligned with your experience. - Flexible work options to support a modern work environment. - Comprehensive health, wellness, and retirement plans. - Opportunities for continuous learning and professional growth within a global organization. Category: Human Resources

Medical Information Specialist (French) Learn more about our EEO & Accommodations request here.