Technical Services Rep – Waterproofing, BES Are you looking to take your knowledge and skills in commercial waterproofing to a successful organization in high-growth mode? Join Team Polyglass and become part of our dynamic, forward-thinking team and best-in-class products! What You Get to Do: - Use your expertise to guide and lead people and projects by performing on-site job start waterproofing observations, prepare formal reports, and communicate results with appropriate internal and customer contacts - Promote the very best in waterproofing practices and proper installation techniques to Polyglass contractors and distribution partners to ensure quality outcomes - Showcase the most effective and safe use of Polyglass products during installation demonstrations of products at Polyschool training sessions and other formal or informal events organized by Sales Team or self - Perform investigations of material or warranty complaints to ensure issue-free resolution - Confidently field all questions from contractors, distributors and other customers as they relate to Polyglass product features and effective installation techniques - Partner effectively with your partners in the Polyglass Sales team to promote products, assist in securing new business and leveraging current network relationships The Skills and Experience You Bring to Us: - Minimum 3 years' experience in commercial waterproofing is a strict requirement - Previous experience as a Manufacturers’ Representative or Contractor. IIBEC certifications preferred. Experience working in the field doing troubleshooting, training, warranty-related work with contractors is highly desired. - Experience with commercial waterproofing technologies such as below-grade, blind-side, membranes, coatings, Air/Vapor Barriers or similar products are required. - Requires a valid driver’s license, a good driving record and high school diploma are all required - Must live in the assigned territory (Midwest or Southeast US strongly preferred) - Daily local and/or overnight travel a must. Take a look at what it’s like to be part of our family at Polyglass! Polyglass is a Family! Life at Polyglass ** This is a remote position **

• Demonstrate strong admin experience in managing SaaS applications such as Okta, Google Workspace, Slack, and Zoom • Have a solid understanding of Okta, including app integrations, automating rules etc. • Deploy and manage systems that foster collaboration and productivity at scale • Maintain an escalated tickets queue and respond to requests in a helpful and timely way

Role Description We are looking for a proactive and fluent Customer Support Executive to join our team. The ideal candidate must be able to communicate effectively in Hindi, English, and Tamil, and should be based in Tamil Nadu. This is a work-from-home, part-time position requiring 5 to 6 hours of commitment per day from Monday to Saturday. - Handle customer queries and issues via phone, email, or chat. - Provide accurate information and resolve customer concerns efficiently. - Maintain a professional and empathetic tone while interacting with customers. - Record and document all customer interactions. - Coordinate with internal teams when needed for issue resolution. Qualifications - Fluency in Hindi, English, and Tamil (spoken and written). - Must be a resident of Tamil Nadu. - Own a personal laptop with a stable internet connection. - Strong communication and interpersonal skills. - Ability to work independently and manage time efficiently. - Prior customer support experience is an added advantage, but not mandatory. Requirements - Part-Time - 5 to 6 hours/day - Monday to Saturday - Salary: ₹8,000 – ₹12,000 per month (based on skillset) Benefits - Flexible work-from-home opportunity. - Stable part-time income. - Opportunity to enhance communication and customer-handling skills.

• Respond to and resolve customer queries through all our channels (including email, chat, and Twitter), empowering our customers to get the most out of Paddle and grow their businesses • Drive our Product Feedback program to advocate for our software sellers and improve Paddle by incorporating user feedback • Increase customer satisfaction and build loyalty by providing amazing, personal customer support • Help to develop our team and Paddle through contributions to our Knowledge Bases, FAQs, Developer Documentation, and innovating on existing processes, as well as identifying inefficiencies in existing support workflows • You will escalate critical support issues to the appropriate internal channels, and support system-wide status updates