• Demonstrate strong admin experience in managing SaaS applications such as Okta, Google Workspace, Slack, and Zoom • Have a solid understanding of Okta, including app integrations, automating rules etc. • Deploy and manage systems that foster collaboration and productivity at scale • Maintain an escalated tickets queue and respond to requests in a helpful and timely way

Role Description We are looking for a proactive and fluent Customer Support Executive to join our team. The ideal candidate must be able to communicate effectively in Hindi, English, and Tamil, and should be based in Tamil Nadu. This is a work-from-home, part-time position requiring 5 to 6 hours of commitment per day from Monday to Saturday. - Handle customer queries and issues via phone, email, or chat. - Provide accurate information and resolve customer concerns efficiently. - Maintain a professional and empathetic tone while interacting with customers. - Record and document all customer interactions. - Coordinate with internal teams when needed for issue resolution. Qualifications - Fluency in Hindi, English, and Tamil (spoken and written). - Must be a resident of Tamil Nadu. - Own a personal laptop with a stable internet connection. - Strong communication and interpersonal skills. - Ability to work independently and manage time efficiently. - Prior customer support experience is an added advantage, but not mandatory. Requirements - Part-Time - 5 to 6 hours/day - Monday to Saturday - Salary: ₹8,000 – ₹12,000 per month (based on skillset) Benefits - Flexible work-from-home opportunity. - Stable part-time income. - Opportunity to enhance communication and customer-handling skills.

• Respond to and resolve customer queries through all our channels (including email, chat, and Twitter), empowering our customers to get the most out of Paddle and grow their businesses • Drive our Product Feedback program to advocate for our software sellers and improve Paddle by incorporating user feedback • Increase customer satisfaction and build loyalty by providing amazing, personal customer support • Help to develop our team and Paddle through contributions to our Knowledge Bases, FAQs, Developer Documentation, and innovating on existing processes, as well as identifying inefficiencies in existing support workflows • You will escalate critical support issues to the appropriate internal channels, and support system-wide status updates

• Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed • Determining a course of action upon review of case tickets • Testing possible solutions in demonstration environments • Adding internal comments to variations of potential solutions and contact customers with possible solutions • Escalating issues without immediate resolution to internal management or Sage Intacct’s customer support and/or engineering • Following up regularly on outstanding tickets • Delegating certain issues to the implementation or technical services team for highly configured instances of the software • Corresponding throughout issue resolution process in a timely manner • Other duties as assigned • Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs • Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients • Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals • Enjoy friendships, social activities and team outings that encourage a work-life balance