Role Description We are looking for a proactive and fluent Customer Support Executive to join our team. The ideal candidate must be able to communicate effectively in Hindi, English, and Tamil, and should be based in Tamil Nadu. This is a work-from-home, part-time position requiring 5 to 6 hours of commitment per day from Monday to Saturday. - Handle customer queries and issues via phone, email, or chat. - Provide accurate information and resolve customer concerns efficiently. - Maintain a professional and empathetic tone while interacting with customers. - Record and document all customer interactions. - Coordinate with internal teams when needed for issue resolution. Qualifications - Fluency in Hindi, English, and Tamil (spoken and written). - Must be a resident of Tamil Nadu. - Own a personal laptop with a stable internet connection. - Strong communication and interpersonal skills. - Ability to work independently and manage time efficiently. - Prior customer support experience is an added advantage, but not mandatory. Requirements - Part-Time - 5 to 6 hours/day - Monday to Saturday - Salary: ₹8,000 – ₹12,000 per month (based on skillset) Benefits - Flexible work-from-home opportunity. - Stable part-time income. - Opportunity to enhance communication and customer-handling skills.

• Respond to and resolve customer queries through all our channels (including email, chat, and Twitter), empowering our customers to get the most out of Paddle and grow their businesses • Drive our Product Feedback program to advocate for our software sellers and improve Paddle by incorporating user feedback • Increase customer satisfaction and build loyalty by providing amazing, personal customer support • Help to develop our team and Paddle through contributions to our Knowledge Bases, FAQs, Developer Documentation, and innovating on existing processes, as well as identifying inefficiencies in existing support workflows • You will escalate critical support issues to the appropriate internal channels, and support system-wide status updates

• Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed • Determining a course of action upon review of case tickets • Testing possible solutions in demonstration environments • Adding internal comments to variations of potential solutions and contact customers with possible solutions • Escalating issues without immediate resolution to internal management or Sage Intacct’s customer support and/or engineering • Following up regularly on outstanding tickets • Delegating certain issues to the implementation or technical services team for highly configured instances of the software • Corresponding throughout issue resolution process in a timely manner • Other duties as assigned • Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs • Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients • Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals • Enjoy friendships, social activities and team outings that encourage a work-life balance

Role Description Ensure exceptional service is provided to non-members, branches and internal departments through multiple communication channels. - Conduct coaching and development sessions with representatives to identify opportunities in product education, member experience and employee growth. - Assist the department Manager with daily activities, ensuring efficient and effective department operations. - Oversee internal operating policies and procedures while remaining compliant with applicable laws/regulations and internal policies/procedures. - Assist the department Manager with testing, developing enhancements and resolving defects with the New Member Console products. - In the absence of Management, be responsible for overall operations of team. - Conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union. The RMA Online Support Supervisor will have the ability to work from home after a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center (main campus): 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas. - Oversee all new membership online and ensure quality service is being provided by phone, e-mail, secured message or chat to current and potential members. - Maintain overriding authority to supervise and assist employees with member and departmental related escalations or resolutions. - Manage all HR related items from approving and authorizing time cards, assigning training to personnel to ensure all hold expected knowledge, and personnel issues by providing coaching, counseling and/or documentation to maintain accountability of employees. - Participate in project collaboration, strategy review and trend identification to provide improvement suggestions, scope creation and implementation for safety and benefit of the organization. - Work directly with other internal departments, branches and vendors to build and maintain strong departmental and branch relationships. - Review, address and report productivity and efficiency levels by analyzing department KPIs and ensuring achievement of goals. - Maintain the team morale and culture through team and individual recognition, identifying opportunities for promotion, and creating events to support employees' morale and team cohesion. - Perform account and member related audits to updates on personal, non-personal and specialized accounts, and certificates to ensure compliance and accuracy according to applicable regulatory laws. - Responsible for in-person and virtual presentations related to ongoing projects, daily operations and or other topics to senior management and other departments. Qualifications - HS Diploma/GED - Minimum five years of financial institution experience and/or five years of customer service experience - Minimum three years Supervisor/Management experience - Must have good organizational, communication, and interpersonal skills, along with the ability to multi-task and manage time effectively with close attention to detail - Accept ownership and adapt to needs of department - Self-initiate and apply logic to problem solve with few concrete variables - Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form - Ability to deal with problems involving several concrete variables in standardized situations - Must be able to work a flexible Monday through Saturday schedule - Good attendance and promptness are pertinent - Availability to travel for ongoing leadership growth - Knowledge of all Microsoft applications Preferred - Bilingual (English/Spanish) Company Description - All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.