Role Description The Travel Consultant, ERM is responsible for accurately and efficiently handling incoming contacts requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, multi-regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. You will provide exceptional service which exceeds client expectations and effectively manage and control all facets of travel arrangements, as requested by our clients. - Search and confirm travel reservations for the customer - Have hands-on involvement in crew movements, rotation, and disruption handling - Provide the customer with the required industry information, such as low fares, exchange costs, penalties, and visa information - Respond to the customer promptly and provide the customer with your undivided attention - Willingly offer assistance to team members within and across teams - Meet individual and team goals Qualifications - Proven experience in ERM, marine, offshore, or crew travel environments - Hands-on expertise managing crew movements, rotations, and disruption handling - Strong attention to detail with the ability to perform accurately under pressure - Comfortable working in a fast-paced, 24/7 service environment - Demonstrated ability to collaborate effectively within a global, multi-regional operations setup - Relevant skills in GDS Amadeus - Strong verbal and written communication skills in English - Demonstrated understanding of customer servicing excellence - Solid working knowledge of the travel industry, policies, procedures, and processes Benefits - Flexible working hours and work-from-home or remote opportunities - Opportunities to grow your skillset and career - Generous vacation days so you can rest and recharge - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools - Travel industry professional perks and discounts - An inclusive work environment where diversity is celebrated Company Description BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. Get to know us by reading our blog and checking out our social media: - Blog - LinkedIn - Instagram - Facebook

• Advise clients at management and C-level • Identify interdependencies between IT and the business • Actively contribute to the strategic alignment of IT • Lead IT sourcing and transformation projects • Design effective service delivery • Enhance the business value of IT • Support the introduction and continuous development of IT services • Provide technical leadership to consultants and support their professional development

• Together with our clients, you optimize the IT portfolio with a focus on IT services, suppliers, and IT assets to ensure a future-ready use of IT • Improve service delivery to create business value and support the successful introduction and further development of IT services • Support IT sourcing projects to optimize cost, quality, and scalability of the IT organization • Optionally, you may assume technical leadership and mentor junior consultants in joint projects

ABOUT KALLES GROUP: Everyone deserves to be secure. Our mission at Kalles Group is to help secure the future for companies of all shapes and sizes. While our expertise spans multiple disciplines, our method remains consistent: building trust and relationship with people -- whether you are a client, a consultant, or--in this case--a candidate. No matter what role you come from--whether you're an executive or just starting your career-you can expect our highest level of attention and respect. We want to find the right fit for each role, but we also want you to find the right fit for your career. We believe the best way to show you what our team is like is to treat you like you're already a part of it. We hope you'll consider joining our team of experienced professionals who are building their careers at Kalles Group—and having fun while doing it. WHAT YOU WILL DO: As an IAM Product Owner Senior Consultant, you will support our client’s cybersecurity organization by driving delivery for a rapidly evolving Customer Identity and Access Management (CIAM) platform. In this role, you will act as the critical bridge between product strategy and execution—translating complex identity, authentication, and security requirements into clear, actionable work for agile delivery teams. You will take ownership of team-level backlog management, ensuring that priorities are well-defined, dependencies are understood, and work is consistently ready for execution. Partnering closely with Product Management, Architecture, Engineering, and Cybersecurity stakeholders, you will bring clarity to scope, reduce ambiguity, and enable predictable delivery across a multi-team program. You will also play a key role in release readiness, helping coordinate delivery across teams while ensuring quality, risk awareness, and alignment with broader platform objectives. Key Responsibilities: - Own and manage the team-level backlog, ensuring alignment with CIAM product strategy and roadmap priorities - Translate complex identity and cybersecurity requirements into clear, testable user stories with defined acceptance criteria - Ensure backlog items meet a strong Definition of Ready prior to sprint planning - Maintain prioritization that reflects business value, security requirements, and cross-team dependencies - Lead and support agile ceremonies including backlog refinement, sprint planning, and demos - Provide clarity on scope boundaries, ensuring teams understand what is in and out of scope - Identify and escalate ambiguity, risks, and potential scope drift early in the delivery lifecycle - Track and manage cross-team dependencies, ensuring proper sequencing and coordination - Partner with Program Management to contribute to RAID tracking (risks, assumptions, issues, dependencies) - Support release planning and coordination, ensuring features are well-defined, tested, and ready for deployment - Collaborate with Engineering and Cybersecurity teams to validate release readiness, including risk mitigation and rollback planning - Assist in coordinating go/no-go decisions with clear communication of scope, risks, and known issues - Support post-release validation and issue resolution to ensure stable and successful deployments ABOUT YOU: Your values: - - Integrity: You believe in doing the right thing, even when it's uncomfortable, seemingly inefficient, or costly. - Purposefulness: You have a desire to serve others with your skillset and an openness to continuous learning and growth. - Ownership: You stick to your commitments, follow up with action, and seek clarity in communication & expectations. YOUR EXPERIENCE: Required Qualifications - 5+ years of experience as a Product Owner in Agile/Scrum environments - Proven ability to translate technical requirements into actionable backlog items and user stories - Strong experience writing clear acceptance criteria and ensuring delivery readiness - Demonstrated ability to manage dependencies and sequencing across multiple teams - Experience supporting release planning and coordination in multi-team delivery environments - Experience working in cybersecurity, identity (IAM/CIAM), financial services, or other regulated industries - Strong organizational and communication skills with the ability to drive clarity across stakeholders - Ability to identify risks early and proactively manage delivery challenges Preferred Qualifications - Experience working with CIAM platforms such as Okta, Ping Identity, or similar solutions - Familiarity with authentication and authorization protocols such as OAuth 2.0, OIDC, and SAML - Experience supporting digital platforms or customer-facing identity systems - Background working closely with engineering teams, supporting prioritization and backlog refinement - Experience contributing to or supporting large-scale platform or transformation initiatives WHAT WE OFFER: - The annual salary range for this role is $130,000-$160,000. - Work/life balance – we know there’s more to life than work! We encourage our team to pursue other passions, get outside, and spend time with family. We work with clients and consultants to set expectations for a manageable workload. LOCATION: This role is remote HOW TO APPLY: Please fill out the form below (including uploading your most recent resume) and we'll be in touch! We know imposter syndrome can be a barrier to many great applicants. We hope you'll still consider applying. That's why we've made the application process as short and simple as possible. Even if you're not a fit for the role, you can expect to hear back from us! We want you to have the best experience as a candidate, so please feel free to share feedback at any stage of the process to talent@kallesgroup.com. Kalles Group is an equal-opportunity employer and does not discriminate on the basis of creed, nationality, race, ethnicity, disability, gender, or other protected class.