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Illumio logo
Illumio

Illumio, the Zero Trust Segmentation company, stops breaches from spreading across the hybrid attack surface.

Senior Staff Program Manager

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

Michigan

Posted

46 days ago

Salary

$158K - $189K / year

Seniority

Senior

Bachelor Degree8 yrs expEnglishCyber SecurityPMP

Job Description

Senior Staff Program Manager

Illumio

• Own program coordination and execution governance for strategic customer engagements, ensuring Customer Success, TAM, Professional Services, Enablement, and Support are aligned to shared customer outcomes, milestones, and success criteria. • Serve as the cross functional orchestrator across post sales motions, managing dependencies, timelines, risks, and decision points across multiple teams without direct authority. • Establish and maintain program governance models, including outcome based planning, operating cadences, escalation paths, and executive level communications. • Act as the primary point of contact for program execution and governance, while partnering closely with the CSA, who remains the overall account and value owner. • Partner with Customer Success and Account teams to ensure program execution supports adoption goals, renewal readiness, and expansion opportunities. • Proactively identify, surface, and help manage program level risks and opportunities that could impact customer value realization, renewals, or commercial outcomes. • Align delivery plans with customer maturity, operational readiness, and long-term value realization. • Collaborate with Professional Services to ensure scoped services, timelines, and resourcing support contracted outcomes and customer objectives. • Partner with TAMs to accurately reflect technical plans and architectural decisions in program plans and delivery sequencing. • Coordinate enablement, training, and readiness activities to support successful adoption and seamless operational handoff. • Deliver recurring program health reporting that provides clear visibility into execution progress, key risks, dependencies, and outcome indicators such as adoption, readiness, and value realization. • Ensure stakeholders experience a cohesive, predictable, and well governed delivery motion.

Job Requirements

  • 8+ years of experience managing complex, customer facing programs in SaaS or enterprise technology environments.
  • Program management certification (e.g., PMP, PgMP, CSM, SAFe, or equivalent), demonstrating formal training in structured delivery, governance, and cross functional execution.
  • Proven experience orchestrating cross functional post sales execution across Customer Success, Professional Services, Enablement, Support, and technical teams.
  • Demonstrated ability to manage large, multi workstream programs with meaningful operational and commercial impact, without direct ownership of delivery resources.
  • Strong stakeholder management skills, with the ability to communicate clearly and confidently at both working and executive levels.
  • Experience influencing and aligning teams in highly matrixed environments.
  • Demonstrated ability to manage risk, dependencies, and competing priorities in fast paced, high expectation settings.
  • Excellent written, verbal, and organizational skills, including experience producing customer ready reporting and executive communications.
  • Experience supporting enterprise, federal, or public sector customers.
  • Familiarity with cybersecurity concepts, Zero Trust principles, or large scale security / infrastructure deployments.
  • Experience operating in environments with contractual complexity, governance requirements, or regulated stakeholders.
  • Background working in high growth or evolving organizations where processes are being defined, refined, and operationalized.
  • Prior post-sales delivery experience partnering with TAMs, CSAs, or Professional Services.

Benefits

  • Medical
  • Dental
  • Vision Coverage
  • Health and Dependent Savings Accounts
  • Life and Disability Programs
  • Paid Parental Leave
  • Voluntary Benefit Programs
  • Company Sponsored Wellness Program
  • Wellness Reimbursement Program
  • Retirement Savings
  • Equity Opportunities
  • Paid time off
  • Paid Holidays
  • Employee Incentive Program

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