• Own client relationships end-to-end in a hybrid AM/CSM role. • Drive impact through retention, growth, and strategy while working with US clients in a fast-paced, high-ownership environment. • Act as the primary liaison for all client stakeholders, ensuring consistent communication, alignment on priorities, timelines, and success metrics. • Build and maintain strong client relationships through regular check-ins, business reviews, and proactive communication. • Define and execute short-, medium-, and long-term account strategies in partnership with leadership, setting clear goals and driving accountability. • Monitor client developments (e.g., business changes, product launches, industry trends) and incorporate insights into account strategy. • Plan and execute client-facing initiatives (e.g., partnership reviews, town halls, on-site visits) to strengthen engagement and collaboration. • Escalate and resolve conflicts—both internally and with client stakeholders—while maintaining trust, transparency, and professionalism. • Identify upsell and cross-sell opportunities within existing accounts, preparing business cases and supporting contract negotiations. • Drive client retention through proactive risk identification, performance follow-ups, and continuous value delivery. • Own the overall health and profitability of assigned accounts, ensuring long-term success and sustainability.

Title: New Business Account Manager Location: - Level 10, MELBOURNE, Victoria, 3004, AU - SYDNEY, NSW, AU Job Schedule: Full-time, Hybrid Job Description: BUSINESS DEVELOPMENT MANAGER | COMMERCIAL SALES | HYBRID SYDNEY OR MELBOURNE Travel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further. Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can't solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we're looking for the best thinkers to help us do it. We're hiring right now for a Business Development Manager! Search for #Travelport on LinkedIn and hear from our amazing team. How you'll make an impact: With a focus on the Small to Medium sized customer tier (SMB), you will look to win new customers and business in the region via the telephone and video link. We are a growing business so there is lots of opportunities to success and you will need to be prepared to grow your career and enjoy yourself. Responsibilities: New Business Obtaining new business with the overall objective to grow revenue. The role will focus on identifying, qualifying, driving, and ultimately closing opportunities over the telephone. This is the core part of the role and makes up 100% of the daily activities. What we look for/who would prosper in this role? - Good interpersonal skills, possessing a high degree of self-motivation, confidence, assertiveness, and an ability to respond to rapidly changing environments. - Demonstrates excellent communication skills, and resilience to satisfy customer needs with a solution. - Thrives when figuring things out and likes a challenge. - Must be able to manage time effectively, work with minimum supervision and be a team player. - Committed to excellence in Team dynamics, Sales, and Customer Service, and must possess reserves of energy, enthusiasm, and a positive approach. As we evolve and grow as a business, so will you. You will thrive within an inclusive and diverse workplace where you are encouraged to think differently, and have the courage, confidence & ambition to challenge what's been done before, and be bold to win! Where do we start? Our benefits package includes: Base salary:100k + bonus plan Competitive salary package, 20 days annual leave per annum, sick leave, pension contribution and a hybrid working model. Search for #lifeattravelport & #travelportGDL for our employee stories on LinkedIn! Your journey at Travelport starts here. Our application process is quick, easy, and hassle-free - apply in just a few minutes! We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.

• Provides program education and develops relationships with referring providers • Outreach to Professionals - Develops referral relationships • Organizes and facilitates outreach symposiums and trainings • Manages CRM efficiently and timely

Description and Requirements 1. Analyze, validate and process transactions as per Desktop procedures (L3 & L4). 2. Reconcile bank to ledger transactions for all accounts. 3. Analyze and research all discrepancies in various applications tools. 4. Investigate and resolve outstanding items. 5. Follow-up with banks and other internal customers for closure of open items and provide back-up for all discrepancies. 6. Prepare basic financial reports. 7. Perform mid-month, month-end and quarter-end activities as per documented desktop procedures. 8. Ensure that the assigned targets are met in accordance with SLA and Internal standards. 9. Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence. 10. Ensure adherence to established attendance schedules. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! #BI-Hybrid