Our Organization The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada. Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making a difference raising money for life altering charitable programs, all while helping the environment. What We Offer: - Work from the comfort of your own home - Employee Assistance Program (EAP) - Registered Pension Plan (100% Employer-paid) once eligibility criteria are met - Corporate discounts through Perkopolis, Value Village and GoodLife Fitness Hiring Rate: $15.90 *Hours of Work* This role will work up to 29 hours per week in 6-hour daily time blocks, including weekends.A consistent schedule will be developed in collaboration with operational needs. About the Outbound Customer Service Agent Role Reporting to the Virtual Contact Centre Supervisor, this role is responsible for soliciting, scheduling and confirming donation pick ups of reusable clothing and small household goods from the public. While there is no sales component to this role – we are seeking outgoing individuals with a focus on providing a “best in class” customer experience. Highlights of the role include: - To solicit, schedule and/or confirm donations of reusable clothing and miscellaneous items - This is accomplished by reading from a standardized script to verify donor information - To meet or exceed KPI targets and/or productivity standards as outlined by the Supervisor - To understand and promote the mission of Diabetes Canada and the National Diabetes Trust to the general public - Provide potential donors with a high level of customer service by demonstrating a professional manner, discipline and strong organizational skills - Inform the Supervisor of any system or process discrepancies - Maintain accurate and up to date records - Attend all scheduled shifts, training, and meetings as determined by the Supervisor - Maintain confidentiality of donor information - Additional duties as required, ensuring the effective operation of the Virtual Contact Centre function About You The selected candidate for this role will meet the following minimum requirements: - Minimum High School Diploma - 6+ months of experience in customer service and/or a call centre environment - Must have in working order at all timesa PC home computer, direct connect (wired) high speed internet (no Wi-Fi/router), a USB noise cancelling headset, and either an All-in-One Printer (copier, scanner, printer) OR the ability to sign documents electronically. - Must have full availability between the hours of Monday-Friday 3pm-9pm EST and Saturdays and Sundays 11am -5pm EST. - Strong computer skills and experience with computer databases (mouse, keyboarding, opening/closing programs, locating files, installing/uninstalling programs, updating software, basic troubleshooting) - Intermediate web and email skills (internet, downloading, logging on/off, clearing history, sending, and receiving email messages, attaching/saving/opening files), message boards, instant messaging. - Disciplined and organized self-starter who can succeed in a fast-paced, high volume call environment, while being able to manage multiple tasks - Basic competency in Microsoft Office and Adobe Advanced Oral and Written communication - Diversity, Equity and Inclusion Statement At National Diabetes Trust, we are guided by our values of Accountability, Teamwork, Integrity, and Respect. We believe in the importance of Diversity, Equity and Inclusion (DEI). We are committed to bringing people together in a respectful, inclusive and supportive environment, no matter their age, gender, identity, race, ethnicity, religion, income, sexual orientation, or where they live. In July of 2020, we signed the BlackNorth Initiative CEO pledge and will hold ourselves accountable in meeting those commitments. How to Apply - Must be legally eligible to work in Canada and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role. - NDT welcomes applications from all qualified candidates, including people of all genders, Indigenous peoples, persons with disabilities, and members of visible minorities. We value a diverse workforce that reflects the communities we serve. - We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process. Hiring Process Disclosure: This posting is for an existing vacancy. All applications are reviewed by a member of our Human Resources team. We do not use AI in the recruitment process. We thank all interested applicants; however, only those selected for an interview will be contacted.

Our Organization The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada. Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making a difference raising money for life altering charitable programs, all while helping the environment. What We Offer: - Work from the comfort of your own home - Employee Assistance Program (EAP) - Registered Pension Plan (100% Employer-paid) once eligibility criteria are met - Corporate discounts through Perkopolis, Value Village and GoodLife Fitness Hiring Rate: $16.75 *Hours of Work* This role will work up to 29 hours per week in 6-hour daily time blocks, including weekends. A consistent schedule will be developed in collaboration with operational needs. About the Outbound Customer Service Agent Role Reporting to the Virtual Contact Centre Supervisor, this role is responsible for soliciting, scheduling and confirming donation pick ups of reusable clothing and small household goods from the public. While there is no sales component to this role – we are seeking outgoing individuals with a focus on providing a “best in class” customer experience. Highlights of the role include: - To solicit, schedule and/or confirm donations of reusable clothing and miscellaneous items - This is accomplished by reading from a standardized script to verify donor information - To meet or exceed KPI targets and/or productivity standards as outlined by the Supervisor - To understand and promote the mission of Diabetes Canada and the National Diabetes Trust to the general public - Provide potential donors with a high level of customer service by demonstrating a professional manner, discipline and strong organizational skills - Inform the Supervisor of any system or process discrepancies - Maintain accurate and up to date records - Attend all scheduled shifts, training, and meetings as determined by the Supervisor - Maintain confidentiality of donor information - Additional duties as required, ensuring the effective operation of the Virtual Contact Centre function About You The selected candidate for this role will meet the following minimum requirements: - Minimum High School Diploma - 6+ months of experience in customer service and/or a call centre environment - Must have in working order at all times a PC home computer, direct connect (wired) high speed internet (no Wi-Fi/router), a USB noise cancelling headset, and either an All-in-One Printer (copier, scanner, printer) OR the ability to sign documents electronically. - Must have full availability between the hours of Monday-Friday 3pm-9pm EST and Saturdays and Sundays 11am -5pm EST. - Strong computer skills and experience with computer databases (mouse, keyboarding, opening/closing programs, locating files, installing/uninstalling programs, updating software, basic troubleshooting) - Intermediate web and email skills (internet, downloading, logging on/off, clearing history, sending, and receiving email messages, (attaching/saving/opening files), message boards, instant messaging - Disciplined and organized self-starter who can succeed in a fast-paced, high volume call environment, while being able to manage multiple tasks - Basic competency in Microsoft Office and Adobe - Advanced Oral and Written communication - Diversity, Equity and Inclusion Statement At National Diabetes Trust, we are guided by our values of Accountability, Teamwork, Integrity, and Respect. We believe in the importance of Diversity, Equity and Inclusion (DEI). We are committed to bringing people together in a respectful, inclusive and supportive environment, no matter their age, gender, identity, race, ethnicity, religion, income, sexual orientation, or where they live. In July of 2020, we signed the BlackNorth Initiative CEO pledge and will hold ourselves accountable in meeting those commitments. How to Apply - Must be legally eligible to work in Canada and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role. - NDT welcomes applications from all qualified candidates, including people of all genders, Indigenous peoples, persons with disabilities, and members of visible minorities. We value a diverse workforce that reflects the communities we serve. - We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process. Hiring Process Disclosure: This posting is for an existing vacancy. All applications are reviewed by a member of our Human Resources team. We do not use AI in the recruitment process. We thank all interested applicants; however, only those selected for an interview will be contacted.

Our Organization The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada. Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making a difference raising money for life altering charitable programs, all while helping the environment. What We Offer: - Work from the comfort of your own home - Employee Assistance Program (EAP) - Registered Pension Plan (100% Employer-paid) once eligibility criteria are met - Corporate discounts through Perkopolis, Value Village and GoodLife Fitness Hiring Rate: $16.35 *Hours of Work* This role will work up to 29 hours per week in 6-hour daily time blocks, including weekends. A consistent schedule will be developed in collaboration with operational needs. About the Outbound Customer Service Agent Role Reporting to the Virtual Contact Centre Supervisor, this role is responsible for soliciting, scheduling and confirming donation pick ups of reusable clothing and small household goods from the public. While there is no sales component to this role – we are seeking outgoing individuals with a focus on providing a “best in class” customer experience. Highlights of the role include: - To solicit, schedule and/or confirm donations of reusable clothing and miscellaneous items - This is accomplished by reading from a standardized script to verify donor information - To meet or exceed KPI targets and/or productivity standards as outlined by the Supervisor - To understand and promote the mission of Diabetes Canada and the National Diabetes Trust to the general public - Provide potential donors with a high level of customer service by demonstrating a professional manner, discipline and strong organizational skills - Inform the Supervisor of any system or process discrepancies - Maintain accurate and up to date records - Attend all scheduled shifts, training, and meetings as determined by the Supervisor - Maintain confidentiality of donor information - Additional duties as required, ensuring the effective operation of the Virtual Contact Centre function About You The selected candidate for this role will meet the following minimum requirements: - Minimum High School Diploma - 6+ months of experience in customer service and/or a call centre environment - Must have in working order at all times a PC home computer, direct connect (wired) high speed internet (no Wi-Fi/router), a USB noise cancelling headset, and either an All-in-One Printer (copier, scanner, printer) OR the ability to sign documents electronically. - Must have full availability between the hours of Monday-Friday 3pm-9pm EST and Saturdays and Sundays 11am -5pm EST. - Strong computer skills and experience with computer databases (mouse, keyboarding, opening/closing programs, locating files, installing/uninstalling programs, updating software, basic troubleshooting). - Intermediate web and email skills (internet, downloading, logging on/off, clearing history, sending, and receiving email messages, (attaching/saving/opening files), message boards, instant messaging. - Disciplined and organized self-starter who can succeed in a fast-paced, high volume call environment, while being able to manage multiple tasks. - Basic competency in Microsoft Office and Adobe Advanced Oral and Written communication - Diversity, Equity and Inclusion Statement At National Diabetes Trust, we are guided by our values of Accountability, Teamwork, Integrity, and Respect. We believe in the importance of Diversity, Equity and Inclusion (DEI). We are committed to bringing people together in a respectful, inclusive and supportive environment, no matter their age, gender, identity, race, ethnicity, religion, income, sexual orientation, or where they live. In July of 2020, we signed the BlackNorth Initiative CEO pledge and will hold ourselves accountable in meeting those commitments. How to Apply - Must be legally eligible to work in Canada and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role. - NDT welcomes applications from all qualified candidates, including people of all genders, Indigenous peoples, persons with disabilities, and members of visible minorities. We value a diverse workforce that reflects the communities we serve. - We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process. Hiring Process Disclosure: This posting is for an existing vacancy. All applications are reviewed by a member of our Human Resources team. We do not use AI in the recruitment process. We thank all interested applicants; however, only those selected for an interview will be contacted.

Title: Support Coordinator (Barwon) Location: Barwon Australia Job Description: Are you a passionate, experienced Support Coordinator looking to join an enthusiastic and motivated team? Welcome to Leisure Networks! We are a dedicated, innovative not-for-profit community organisation with over three decades of experience supporting customers and communities to connect and thrive. Having just embarked on our ambitious new strategy, LN Next, now is the perfect time to join our team as we continue working to provide our customers with our unique and tailored services and programs. We are currently seeking two full-time Support Coordinators to join our Melbourne team. These hybrid roles will be based in Forest Hill and from a home office. Why Work With Us? Here at Leisure Networks, we take enormous pride in delivering a supportive, fun and high-energy workplace that allows our staff to be themselves, develop their skills and achieve their goals! In our most recent engagement surveys: - 90% of our staff felt that they were part of a team - 87% of our staff agreed that Leisure Networks allows staff to make a positive difference - 90% of our staff felt that they were part of a team - 86% of our staff are proud to work for Leisure Networks In addition to our fabulous culture, we also offer a range of employee benefits, including salary packaging, a detailed induction and orientation program to set you up for success, ongoing training and support from a dedicated and hands-on management team and access to personal, health, financial and wellbeing assistance through our Employee Assistance Program. Your New Role! Our Support Coordinators work tirelessly to support customers with an NDIS plan to connect to their communities and plan for their future. The primary focus of this role is capacity-building, working alongside our customers to strengthen support networks, promote independent decision-making and build confidence and skills across all domains of life. Key accountabilities include regular engagement with a caseload of fantastic LN customers, researching and coordinating available support options, participating in care team meetings and actioning any resulting follow-up items and completing all associated administrative tasks, including maintaining accurate and timely case notes. To be successful in this role, you will bring: - proven experience in a Support Coordination role - a tertiary degree in Social Work, Allied Health or equivalent discipline, with relevant field experience as per the NDIA Quality and Safeguards Framework (desirable) - in-depth knowledge and understanding of the NDIS, including Support Coordination functions and levels - demonstrated experience utilising a range of community-based supports to assist participants to achieve their goals - the ability to build rapport and strong working relationships with customers, by demonstrating accountability, adaptability, professionalism and engagement - a passion for supporting customers to achieve their goals and build their capacity across all aspects of their life - sound knowledge of financial procedures, including quoting and budgeting - very strong written communication skills, with a focus on the ability to write accurate, clear and informative reports, case notes and other communications that meet the needs of the intended audience - the ability to work autonomously and independently - proficiency in the use of IT systems and processes, with the ability to learn and utilise new systems as required - proven experience working to set outcomes, with the ability to establish priorities and meet timelines and targets - the ability to work positively and constructively within a team environment, doing what needs to be done to support the customer - a current NDIS Worker Screening check (or willingness to obtain) - a current Working With Children Check Employee card (or willingness to obtain) - a current Victorian drivers licence and roadworthy vehicle - evidence of at least one dose of COVID-19 vaccination To Apply: For a confidential discussion about this opportunity, please contact Christelle Perez, Support Coordination Team Leader (Melbourne) on 03 5222 3911. Applications will be assessed as they are received, so go ahead and hit apply now - we can't wait to hear from you! Leisure Networks recognises and respects the value of diversity and we encourage applications from people of all cultures, backgrounds and identities. If you require reasonable adjustments to the recruitment process, please don't hesitate to let us know. Here at Leisure Networks, we are committed to the safety, happiness and empowerment of all children. We demonstrate zero tolerance of child abuse and utilise robust human resources, recruitment and screening practices for all employees and volunteers. Requirements