• Track and analyze daily performance across all mechanics • Maintain and update performance tracking systems and reports • Follow up with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes • Assist with scheduling and coverage planning • Own and maintain inventory tracking system for parts and accessories • Analyze stock levels and forecast demand • Plan and coordinate transfers of bikes, batteries, and parts between locations • Communicate daily with store teams to align on priorities and production targets • Onboard new mechanics on ERP basics and operational workflows • Act as a bridge between stores, logistics, procurement, legal, and leadership

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics • Maintain and update performance tracking systems and reports • Follow up directly with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes (notices, attendance tracking, call-outs, etc.) • Assist with scheduling, coverage planning, and cross-location staffing • Own and maintain inventory tracking system for parts and accessories across all locations • Analyze stock levels, usage trends, and forecast demand • Initiate and manage transfer requests between warehouse and stores • Prevent stock shortages through proactive planning and communication • Support and oversee inventory counts and audits • Plan and coordinate transfers of bikes, batteries, and parts between locations • Work closely with logistics to ensure readiness on both shipping and receiving sides • Monitor bike availability across locations and align supply with demand • Oversee movement of damaged bikes, batteries, and scrap • Communicate daily with store teams to align on priorities and production targets • Assign workload to key locations (especially main warehouse/store with highest mechanic capacity) • Monitor repair flow, turnaround time, and operational bottlenecks • Ensure stores are properly equipped to meet demand and avoid lost sales • Onboard new mechanics on ERP basics and operational workflows • Train store managers on inventory tools and transfer request processes • Provide ongoing support and guidance on systems and procedures • Act as a bridge between stores, logistics, procurement, legal, and leadership • Resolve operational issues and conflicts in real time • Support escalation handling and critical decision-making • Track decommissioned bikes and maintain structured reporting • Monitor fleet health, availability, and repair pipeline • Support leadership with data for operational decisions • Manage key B2B client (DutchX) operations end-to-end • Coordinate repairs, logistics, and communication with client • Handle escalations and ensure service quality • Align internal teams to support client needs

**Operations Lead — Role Overview** The Operations Lead is responsible for day-to-day operational performance across all store locations, with a strong focus on mechanics productivity, inventory management, logistics coordination, and cross-functional alignment. This role acts as a central point of coordination between stores, warehouse, logistics, and leadership. **Core Responsibilities** ***Mechanics Performance Management*** Track and analyze daily performance (points, KPIs, efficiency) across all mechanics Maintain and update performance tracking systems and reports Follow up directly with underperforming mechanics to identify issues and drive improvement Provide daily performance summaries and insights to management Support disciplinary processes (notices, attendance tracking, call-outs, etc.) Assist with scheduling, coverage planning, and cross-location staffing ***Inventory & Stock Management*** Own and maintain inventory tracking system for parts and accessories across all locations Analyze stock levels, usage trends, and forecast demand Initiate and manage transfer requests between warehouse and stores Prevent stock shortages through proactive planning and communication Support and oversee inventory counts and audits ***Logistics & Fulfillment Coordination*** Plan and coordinate transfers of bikes, batteries, and parts between locations Work closely with logistics to ensure readiness on both shipping and receiving sides Monitor bike availability across locations and align supply with demand Oversee movement of damaged bikes, batteries, and scrap ***Operations Oversight*** Communicate daily with store teams to align on priorities and production targets Assign workload to key locations (especially main warehouse/store with highest mechanic capacity) Monitor repair flow, turnaround time, and operational bottlenecks Ensure stores are properly equipped to meet demand and avoid lost sales ***Training & Onboarding*** Onboard new mechanics on ERP basics and operational workflows Train store managers on inventory tools and transfer request processes Provide ongoing support and guidance on systems and procedures ***Cross-Functional Coordination*** Act as a bridge between stores, logistics, procurement, legal, and leadership Resolve operational issues and conflicts in real time Support escalation handling and critical decision-making ***Asset Tracking & Reporting*** Track decommissioned bikes and maintain structured reporting Monitor fleet health, availability, and repair pipeline Support leadership with data for operational decisions ***Account Management (B2B)*** Manage key B2B client (DutchX) operations end-to-end Coordinate repairs, logistics, and communication with client Handle escalations and ensure service quality Align internal teams to support client needs

• Track and analyze daily performance across all mechanics • Maintain and update performance tracking systems and reports • Follow up directly with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes and assist with scheduling and staffing • Own and maintain inventory tracking system for parts and accessories • Analyze stock levels and forecast demand • Plan and coordinate transfers of bikes and parts between locations • Communicate daily with store teams to align on priorities and targets • Onboard new mechanics and train store managers on inventory tools • Act as a bridge between stores and logistics to resolve operational issues • Track decommissioned bikes and maintain structured reporting