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Defeat Cyberattacks
Bilingual Renewals Specialist – Bilingual English/Spanish
Location
Mexico
Posted
59 days ago
Salary
0
Seniority
Senior
Job Description
Bilingual Renewals Specialist – Bilingual English/Spanish
Sophos
• Analyze Customer Contracts and Product selection related to customer renewals to determine the best renewal path options for customers. • Foster and maintain positive relationships with assigned customers, addressing their inquiries, concerns, and escalations throughout the renewal process. • Maintain positive relationships with our top partners, addressing their inquiries, concerns, and escalations throughout the renewal process. • Drive the process of identifying opportunities for upselling, cross-selling, and expanding customer contracts during the renewal journey. • Continuously evaluate and refine the renewal process to streamline operations, enhance efficiency, and improve customer experience. • Collaborate effectively with cross-functional teams to ensure alignment and coordination throughout the renewal process.
Job Requirements
- Bilingual in English and Spanish language required.
- Bachelor’s degree in Business Administration, Communications, or Marketing preferred; or proven relevant experience in previous roles.
- Experience in Sales, Customer Success, or Renewal Management preferred.
- Familiarity with Salesforce tools such as Lightning and CPQ, as well as additional tools like Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook.
- Excellent attention to detail and organizational skills, ensuring accuracy in contract management and communications.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build relationships with customers.
- A self-motivated and proactive approach to a set of tasks, with the ability to work independently and prioritize tasks effectively.
- Experience in the technology industry or a SaaS-based organization is highly desirable.
- Familiarity with contract management processes and legal terminology is a plus.
Benefits
- Sophos operates a remote-first working model, making remote work the primary option for most employees.
- Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit.
- Employee-led diversity and inclusion networks that build community and provide education and advocacy.
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities.
- Global employee sustainability initiatives to reduce our environmental footprint.
- Global fitness and trivia competitions to keep our bodies and minds sharp.
- Global wellbeing days for employees to relax and recharge.
- Monthly wellbeing webinars and training to support employee health and wellbeing.
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