2nd Shift Customer Service Advocate
Location
United States
Posted
60 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
2nd Shift Customer Service Advocate
Rockwell Automation
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description As part of the Enterprise Customer Experience (ECX) organization, the Customer Experience Advocate provides exceptional customer service. You are passionate about working with customers and team members to answer questions, resolve issues, and bring value to the customer experience every time, minimizing effort to maximize loyalty. You will support our product and service businesses, you will work in an environment where no two days are the same. You embrace change and excel at the challenge of delivering the best possible outcomes for customers. You will also be focused on identifying process improvement opportunities and helping drive those opportunities to implementation and work second or third shift. You will report to the Manager, Customer Care and can work remotely. This role will require 2nd shift hours (Shift beginning around 5PM EST weekdays) and work weekends as well as holidays. What you do: - Work with partners to provide accelerated and valued outcomes. - Prioritize the critical Moments that Matter. - Have a clear understanding of measurements which measure the customer experience. - Recognize customer needs and address them with urgency. - Determine alternative solutions to solve the problem. - Be a subject matter expert on business processes. - Identify trend and opportunities for root cause resolution, escalating through the proper channel. - Collaborate to develop best practices. The Essentials - You Will Have: - High school diploma or GED - Legal authorization to work in the United States. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The Preferred - You Might Also Have: - Associate's degree - 2+ years related experience - Experience interpreting and responding to customer questions and requests. - Identifying the urgency of tasks and prioritize accordingly. - Working well in a team environment of collaboration. - Experience evaluating systems for positive end-to-end customer experience. - Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement. - Experience documenting customer issues in detail in technology and processes. What We Offer: - Health Insurance including Medical, Dental and Vision - 401k - Paid Time off - Parental and Caregiver Leave - Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life. - To learn more about our benefits package, please visit at www.raquickfind.com. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. This position is part of a job family. Experience will be the determining factor for position level and compensation. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
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Open Source Technology Advocate
SUSESUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation.
Role Description The Community by SUSE team is looking for a technically elite, charismatic, and visionary Technical Advocate to champion the open source spirit across our diverse global community. Your mission is to bridge the gap between world-class engineering and the practitioners—from Linux kernel enthusiasts to edge innovators and cloud native pioneers—who power the modern world. As a Technical Advocate, you aren't just a spokesperson; you are a trusted advisor and a master of the SUSE open source ecosystem. You will cultivate an inclusive, high-energy environment where users come to learn, experiment, and succeed. Your focus areas include: - Content Architect: Create timely, practical, and "open-first" content that helps users master everything from the Linux OS and secure software supply chains to container orchestration. - Community Pulse: Engage daily across Slack, forums, social networks, and office hours, building bridges and fostering peer-to-peer mentorship. - Global Ambassador: Represent the SUSE brand and our upstream contributions at major industry conferences and local meetups, both on-stage and online. - User Advocacy: Champion the end-user by deeply understanding their challenges and ensuring their feedback shapes our innovation pipeline. - Educational Excellence: Design and build high-impact learning paths for our community platforms, translating complex open source concepts into actionable skills. Qualifications - Seasoned technologist who believes that open source is the future. - Hands-on practitioner with a solid foundation in Linux environments and distributed systems. - Ability to simplify complex concepts and engage audiences through writing and speaking. - Proven track record of participating in open source communities. - Ability to envision and execute a community roadmap. - Lead by example and empower community members. Requirements - Extensive experience working within modern Linux distributions and understanding the open source ecosystem. - Proven experience building and managing public, private, and hybrid cloud infrastructure. - Strong knowledge of Docker, Kubernetes, and the broader CNCF landscape. - Proficiency with CI/CD tools, infrastructure-as-code, and modern deployment strategies. - Visible track record of authored content and public speaking engagements. Milestones - 1 month in: Familiarizing yourself with the team and stakeholders, onboarding with tools, shadowing a team member on a live virtual event, and familiarizing yourself with course building in our community LMS. - 3 months in: Setup and execution of live virtual event end to end, review and update an existing course. - 6 months in: Build your first course for our community LMS, present at a conference or local event. Benefits - Empowerment to be bold and drive your career. - A dynamic environment that is evolving rapidly. - A compelling opportunity to join as we continue to scale and prosper. - Freedom to be yourself in a global community of unique individuals. - A truly open community where everyone is welcome and encouraged to reach their full potential. Company Description SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE® Linux Suite, SUSE® Rancher Suite, SUSE® Edge Suite, and SUSE® AI Suite. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.
Patient Advocate Representative - OU
CCSCCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions—is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.
Overview Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS. As a Call Center Patient Advocate Representative I, you’ll handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. Provides cross-functional support of all business units to maintain up to date documentation and insurance for accurate processing and billing of patient services. Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible. Responsibilities - Obtains and process authorizations for reorders - Resolve patient issues and ensures accurate reorder processing via phone, document processing, medical record validation, CRM research, cross-functional collaboration, etc. - Ensures patients have all required medical documentation to permit billing of services as assigned - Maximizes patient base through retention efforts and cross-selling via phone - Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities. - Maintains a strong understanding of medical documentation, Insurance requirements and company procedures. - Maintains a high degree of confidentiality at all times due to access to sensitive information - Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department - Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements - Abides by all regulations, policies, procedures and standards Qualifications - Minimum High School diploma or GED equivalenet. One year of customer service experience in a call center preferred. - Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills. - Position may require evening and weekend availability - Strong attention to detail, multi-tasking, communication, and organizational skills are essential - Exceptional phone and email etiquette Values Values Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day. - Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to. Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. - Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do. - Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth. CCS Medical and EEOC/AA employer. M/F/D/V Company Overview CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn. What We Offer - Competitive Salary - Bonus/Incentive Opportunities/commission: (if applicable) - Comprehensive Benefits: - Medical, dental, and vision insurance - 401(k) with company match - Paid time off (vacation and holidays) - Growth & Development: - Ongoing training and professional development - Work-Life Balance: - Remote or hybrid work options (if applicable) - Wellness programs and mental health support
At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Benefit Advocates are responsible for managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients. The position focuses on educating and assisting callers with understanding, navigating through and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers. Benefit Advocates assist employees to understand their benefit plan offering, and provide direction in working through a variety of benefit issuesRequired Job Qualifications: Remote Role - High School diploma or GED equivalent - Minimum one year of insurance and/or benefits customer service experience - Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment - Ability to continuously display a positive attitude and follow directions - Possess excellent customer service skills including proper grammar, tonalities and clear dictation - Proficient in Microsoft Office Suite, data entry and electronic mail applications - Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds - Must be able to work a flexible 37.5 hour work week in a 24/7/365 call center environment – some 3rd shift, evenings, weekends, and holidays will be required - Ability to sit and use the phone for long periods of time Preferred Job Qualifications: - Associates Degree - Bilingual in Spanish/English - EBS, PHR, SPHR or CBP certification Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! EEO Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Pay Transparency Statement: At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $14.97 - $28.12 Exact compensation may vary based on skills, experience, and location.
Job DetailsJob Location: Advocacy Fort Lauderdale Office - Plantation, FL 33317Position Type: Full TimeSalary Range: $80,000.00 - $85,000.00 SalaryJob Category: LegalDisability Help Group is one of the nation’s premier disability advocacy companies. We are based in Plantation, Florida, but our disability advocacy group represents thousands of disabled individuals before the Social Security Administration and the Department of Veterans Affairs throughout the United States. We are currently hiring Social Security disability advocates to join our team. We encourage experienced attorneys and non-attorney representatives to apply. Preference will be given to applicants that reside in the states listed below during the hiring process. However, we encourage any disability attorneys looking to join our company to apply regardless of location. We want the best possible candidate to join our team. We offer up to $10,000 in relocation costs if you are willing to relocate to one of the states listed below in the qualifications, and maintain employment with the company at least 90 days. We offer a competitive pay package which includes an incentivized annual bonus ranging from $10,000 to $25,000, in addition to the base salary. Our benefits package includes health, dental, and vision insurance, company-paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off, and paid holidays. This position will be a work-from-home position. Travel opportunities outside this home territory may be available but will not be a required component of employment. Disability Help Group has an excellent reputation in the disability community. We offer a collegial work environment, competitive salary, excellent benefits, and the ability to grow through performance-based incentives. Most of the attorneys employed with our company have been with us for years. We are looking for motivated and talented attorney advocates to become a part of this ever-expanding team. Responsibilities: Advising clients at all stages of the disability process. Preparing and presenting Social Security disability hearings. Appellate work. Performs other related duties as assigned. Qualifications Required Skills/Abilities: Excellent reading, writing, and verbal communication skills including active listening. Must pass a background check. Must have a quiet area for a home office away from noise and distractions. Proficient computer skills with the ability to learn new software. Ability to sit for a long period of time. Reliable and dependable attendance. Education and Experience: This job requires candidates to be a licensed attorney or registered with EDPNA. SSA claims experience is preferred. Experience using computers and performing data-entry functions. Physical Requirements: Prolonged periods of sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home Requirements: Not all positions are remote; some require that the employee work in the office. Must have a desk, chair and basic essentials to work from home. Must have a quiet work area without noise or distractions. Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed. Must be logged onto your work computer and able to answer calls during your normal work hours. Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV For consideration, please fill out the application and/or email your cover letter, résumé, and salary requirements to Natale Burns at nburns@disabilityhelpgroup.com. The documents should be in Microsoft Word or Adobe PDF format. We will not consider any submissions or inquiries for employment that do not include a salary requirement or desired salary range.



