Experience. Solutions. Results.
Benefit Advocate - LHB
Location
United States
Posted
65 days ago
Salary
$15 - $28 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Benefit Advocate - LHB
Luminare Health
At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Benefit Advocates are responsible for managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients. The position focuses on educating and assisting callers with understanding, navigating through and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers. Benefit Advocates assist employees to understand their benefit plan offering, and provide direction in working through a variety of benefit issuesRequired Job Qualifications: Remote Role - High School diploma or GED equivalent - Minimum one year of insurance and/or benefits customer service experience - Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment - Ability to continuously display a positive attitude and follow directions - Possess excellent customer service skills including proper grammar, tonalities and clear dictation - Proficient in Microsoft Office Suite, data entry and electronic mail applications - Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds - Must be able to work a flexible 37.5 hour work week in a 24/7/365 call center environment – some 3rd shift, evenings, weekends, and holidays will be required - Ability to sit and use the phone for long periods of time Preferred Job Qualifications: - Associates Degree - Bilingual in Spanish/English - EBS, PHR, SPHR or CBP certification Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! EEO Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Pay Transparency Statement: At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $14.97 - $28.12 Exact compensation may vary based on skills, experience, and location.
Related Guides
Related Job Pages
More Customer Advocate Jobs
Job DetailsJob Location: Advocacy Fort Lauderdale Office - Plantation, FL 33317Position Type: Full TimeSalary Range: $80,000.00 - $85,000.00 SalaryJob Category: LegalDisability Help Group is one of the nation’s premier disability advocacy companies. We are based in Plantation, Florida, but our disability advocacy group represents thousands of disabled individuals before the Social Security Administration and the Department of Veterans Affairs throughout the United States. We are currently hiring Social Security disability advocates to join our team. We encourage experienced attorneys and non-attorney representatives to apply. Preference will be given to applicants that reside in the states listed below during the hiring process. However, we encourage any disability attorneys looking to join our company to apply regardless of location. We want the best possible candidate to join our team. We offer up to $10,000 in relocation costs if you are willing to relocate to one of the states listed below in the qualifications, and maintain employment with the company at least 90 days. We offer a competitive pay package which includes an incentivized annual bonus ranging from $10,000 to $25,000, in addition to the base salary. Our benefits package includes health, dental, and vision insurance, company-paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off, and paid holidays. This position will be a work-from-home position. Travel opportunities outside this home territory may be available but will not be a required component of employment. Disability Help Group has an excellent reputation in the disability community. We offer a collegial work environment, competitive salary, excellent benefits, and the ability to grow through performance-based incentives. Most of the attorneys employed with our company have been with us for years. We are looking for motivated and talented attorney advocates to become a part of this ever-expanding team. Responsibilities: Advising clients at all stages of the disability process. Preparing and presenting Social Security disability hearings. Appellate work. Performs other related duties as assigned. Qualifications Required Skills/Abilities: Excellent reading, writing, and verbal communication skills including active listening. Must pass a background check. Must have a quiet area for a home office away from noise and distractions. Proficient computer skills with the ability to learn new software. Ability to sit for a long period of time. Reliable and dependable attendance. Education and Experience: This job requires candidates to be a licensed attorney or registered with EDPNA. SSA claims experience is preferred. Experience using computers and performing data-entry functions. Physical Requirements: Prolonged periods of sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home Requirements: Not all positions are remote; some require that the employee work in the office. Must have a desk, chair and basic essentials to work from home. Must have a quiet work area without noise or distractions. Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed. Must be logged onto your work computer and able to answer calls during your normal work hours. Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV For consideration, please fill out the application and/or email your cover letter, résumé, and salary requirements to Natale Burns at nburns@disabilityhelpgroup.com. The documents should be in Microsoft Word or Adobe PDF format. We will not consider any submissions or inquiries for employment that do not include a salary requirement or desired salary range.
Job DetailsJob Location: Advocacy Fort Lauderdale Office - Plantation, FL 33317Position Type: Full TimeSalary Range: $80,000.00 - $85,000.00 SalaryJob Category: LegalDisability Help Group is one of the nation’s premier disability advocacy companies. We are based in Plantation, Florida, but our disability advocacy group represents thousands of disabled individuals before the Social Security Administration and the Department of Veterans Affairs throughout the United States. We are currently hiring Social Security disability advocates to join our team. We encourage experienced attorneys and non-attorney representatives to apply. Preference will be given to applicants that reside in the states listed below during the hiring process. However, we encourage any disability attorneys looking to join our company to apply regardless of location. We want the best possible candidate to join our team. We offer up to $10,000 in relocation costs if you are willing to relocate to one of the states listed below in the qualifications, and maintain employment with the company at least 90 days. We offer a competitive pay package which includes an incentivized annual bonus ranging from $10,000 to $25,000, in addition to the base salary. Our benefits package includes health, dental, and vision insurance, company-paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off, and paid holidays. This position will be a work-from-home position. Travel opportunities outside this home territory may be available but will not be a required component of employment. Disability Help Group has an excellent reputation in the disability community. We offer a collegial work environment, competitive salary, excellent benefits, and the ability to grow through performance-based incentives. Most of the attorneys employed with our company have been with us for years. We are looking for motivated and talented attorney advocates to become a part of this ever-expanding team. Responsibilities: Advising clients at all stages of the disability process. Preparing and presenting Social Security disability hearings. Appellate work. Performs other related duties as assigned. Qualifications Required Skills/Abilities: Excellent reading, writing, and verbal communication skills including active listening. Must pass a background check. Must have a quiet area for a home office away from noise and distractions. Proficient computer skills with the ability to learn new software. Ability to sit for a long period of time. Reliable and dependable attendance. Education and Experience: This job requires candidates to be a licensed attorney or registered with EDPNA. SSA claims experience is preferred. Experience using computers and performing data-entry functions. Physical Requirements: Prolonged periods of sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home Requirements: Not all positions are remote; some require that the employee work in the office. Must have a desk, chair and basic essentials to work from home. Must have a quiet work area without noise or distractions. Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed. Must be logged onto your work computer and able to answer calls during your normal work hours. Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV For consideration, please fill out the application and/or email your cover letter, résumé, and salary requirements to Natale Burns at nburns@disabilityhelpgroup.com. The documents should be in Microsoft Word or Adobe PDF format. We will not consider any submissions or inquiries for employment that do not include a salary requirement or desired salary range.
Remote Medicare & Medicaid Eligibility Specialist (Advocate)
Centauri Health SolutionsBased in Scottsdale, Arizona, Centauri Health Solutions is a privately held healthcare technology and services company offering cloud-based software solutions, data management, and
Who We Are Centauri delivers data-driven technology solutions that transform fragmented clinical and member data into actionable intelligence — maximizing accuracy, quality performance, and outcomes for health plans and health systems. Through close collaboration with our customers, Centauri improves patient and member outcomes by providing advocacy, advanced data insights, and intelligent clinical data delivery. The company addresses critical healthcare challenges for complex populations and improves access and quality of care. Headquartered in Tempe, Arizona, Centauri Health Solutions employs 1100 dedicated associates across the country and has been recognized on the Inc. 5000 list, the 2020 Deloitte Technology Fast 500™, and has been recognized as 2026 Best in KLAS for ADT Notifications. Your Daily Mission (What You’ll Do) At Centauri Health Solutions, we don’t just process applications; we serve as a lifeline. For many Medicare members, a single phone call with our team can mean potentially saving on Medicare Premiums. We are looking for empathetic, driven individuals to join us as Medicare/Medicaid Eligibility Specialists (MMES). If you find deep satisfaction in solving complex problems and advocating for others, your mission starts here. You will be the voice of support and a trusted guide for members navigating the often-confusing world of government benefits. - Compassionate Conversations: Make and receive calls with members needing to apply for or obtain or retain Medicaid, Medicare Savings Programs (MSP), and Low-Income Subsidies (LIS). - The "Human Translator": Determine if individuals are eligible for Medicaid or LIS benefits through a series of simple questions. When needed, explain complex regulations and eligibility requirements in simple, warm, and patient terms. - Application Mastery: Gather and verify sensitive personal and financial details to ensure 100% accurate enrollment and recertification. - Regulatory Standards: Maintain strict adherence to HIPAA, state regulations, and company compliance standards. - Database Navigation: Simultaneously manage multiple software systems and databases to track member progress and documentation. - Schedule will be Monday to Friday, 11am to 7:30pm EST (9am to 5:30pm MST) The Ideal Advocate (Who You Are) You are the person friends and family turn to when they need help with something complicated. - Experience: 2–3 years in healthcare, eligibility screening, case management, or high-touch customer service. - Subject Matter Interest: Knowledge of Medicaid, Medicare, SCHIP, or Special Needs Plans (SNP) is a major plus. - Tech-Savvy: You are comfortable navigating multiple screens, Microsoft Teams, and Outlook while talking and typing, maintaining a warm conversation and documenting information in real time. - Patience: You remain calm and professional, when faced with obstacles you see these moments as opportunities to build trust. - Critical Thinker: You can manage difficult conversations and use probing questions to clarify information and find solutions. The Reality of the Role (Transparency Matters) To thrive in this position, you should enjoy a structured, performance-driven environment. - High-Volume Engagement: This is a phone-based role. You will spend your day making and receiving calls. - Scripted Excellence: To ensure total compliance, you will work within well-defined procedures. Your creativity comes from your tone and empathy while following the process. - Goal-Oriented: You will be expected to meet daily and weekly production and quality goals. Efficiency allows us to help more people. - Bonus: You will be eligible to receive bonus payments for exceptional performance. Why You’ll Love Centauri (Our Promise to You) We believe that caring for our members starts with caring for our team, and we are committed to providing a rewarding environment where employees can grow, excel, and achieve both personal and professional goals. - Comprehensive medical, dental, vision, and prescription coverage - Wellness program supporting overall well-being - Company-paid basic life and AD&D insurance - 401(k) plan with company match - Tuition reimbursement opportunities - Paid time off for vacation and illness - Six paid company holidays - Floating holiday - Company-paid training and computer equipment - Performance-based bonus program - Paid time off for volunteer activities - Employee referral bonus program - Career development and training opportunities, including leadership growth Compensation Transparency Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Equal Employment Opportunity and Accommodation Centauri Health Solutions is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.
We anticipate the application window for this opening will close on - 15 Apr 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 25% of travel to enhance collaboration and ensure successful completion of projects. Careers That Change Lives Neuromodulation and Pelvic Health (NMPH) Customer Care seeks an experienced, dynamic Customer Service Specialist - Patient Advocate to support our outbound outreach contact center. In this role, you will convert patient leads by delivering best‑in‑class phone engagement, strong time and lead management, and in‑depth product knowledge to confidently address patient questions and guide patients through their care journey. The Patient Advocate plays a critical role in supporting the Pelvic Health and Neuromodulation organizations by delivering high‑quality customer service and driving meaningful patient engagement. This position involves analyzing available data to design effective pre‑call plans, proactively following up on patient leads through outbound calls, email, and SMS text messaging, and responding promptly to inbound patient callbacks. The role requires advancing potential and existing patients through the process while ensuring a consistent, empathetic, and positive customer experience. Patient Advocates work closely with field sales and field clinical teams to support patient engagement activities related to Medtronic’s portfolio of products. These activities may include lead follow‑up, clinic day scheduling, and supporting distributor order pull‑through. Success in this role depends on strong collaboration, effective communication, and the ability to balance outreach efficiency with a high standard of patient care. Responsibilities may include the following and other duties may be assigned. - Represents company to internal and external customers by responding to product‑related inquiries, delivering key messages, clarifying customer orders for shipment, and connecting customers with appropriate healthcare providers, support resources, or field staff. - Communicate with confidence, empathy, and excellent articulation across inbound and outbound interactions, demonstrating strong service‑oriented communication and active listening skills. - Build and maintain strong relationships with field partners to effectively support customers and achieve shared objectives. - Consistently meet individual targets by promptly following up on leads associated with campaigns and strategic initiatives. - May be required to manage a high daily call volume to reach outreach objectives. - Identify process gaps, challenges, and improvement opportunities; contribute to or lead project‑based efforts that enhance efficiency and customer experience. - Analyze and resolve routine and complex issues by identifying root causes and applying effective problem‑solving approaches. - Accurately document all customer interactions, outreach activities, and follow‑up notes in the customer relationship management system. - Adhere to all corporate and operating unit policies and procedures, including timely and accurate documentation of identified quality assurance concerns or complaints. - Travel: May travel up to 25% for required training Must Have: Minimum Requirements TO BE CONSIDERED FOR THIS ROLE, PLEASE BE SURE THE MINIMUM REQUIREMENTS ARE EVIDENT ON YOUR RESUME - Requires High School Diploma or equivalent with 4 years of work experience in customer service or technical product support (OR an Associate's Degree with 2+ years experience OR a Baccalaureate Degree with 1+ year(s) experience). Nice to Have - Medical Device product knowledge - Anatomy and physiology knowledge and expertise - Advanced verbal and written communication skills - Previous experience as a team leader, manager, supervisor, mentor, or trainer - Previous experience in a high-volume healthcare or medical device call center environment - Strong attention to detail by being exact, precise, and accurate in messaging and note-taking - Experience with utilizing Salesforce CRM and Five9 For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$53,600.00 - $80,400.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


