Empowering Our Customers To Advance Healthcare
Customer Advocate- Remote
Location
United States
Posted
61 days ago
Salary
$60K - $70K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Advocate- Remote
Owens & Minor
Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™. Global Reach with a Local Touch - 140+ years serving healthcare - Over 14,000 teammates worldwide - Serving healthcare partners in 80 countries - Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland - 40+ distribution centers - Portfolio of 300 propriety and branded product offerings - 1,000 branded medical product suppliers - 4,000 healthcare partners served Benefits - Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates. - Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program. - Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage. - Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs. - Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family. - Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits. - Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave. - Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you. The anticipated salary range for this position is $60-70K. The actual compensation offered may vary based on job related factors such as experience, skills, education and location This position will provide remote customer support for WVU. Must have LUM experience to be considered. RESPONSIBILITIES - Develops and maintains strong, account-specific operational processes and performance with the customer. - Performs duties on-site with the customer, reacting in a timely manner to customer information and requests. - Manages and ensures contract compliance to all agreed terms and conditions. - Collaborates with off-site personnel to ensure accurate and consistent information is present for the customer. - Acts as liaison between the Hospital and division department heads to ensure smooth conversions. - Drive conversions and manages data. - Provides sales analytics and daily reporting (add to stock part number changes, contract compliance, new quotes, loading/maintaining substitution list, ship to adds, customer set up, etc.). - Completes Sales analysis for customers and sales teams. - Supports strategy of the territory sales leader, driving proprietary products with existing and new customer targets. - Manages pricing, including sharing pricing information and addressing pricing issues with customers. - Maintains critical products lists, reviews backorder notes with customers/requests action, discusses at risk items, and plans course of action with the customer. - Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions. - Evaluates usage spikes with the customer. - Reviews remaining allocations with customers and sends requests for additional allocations to PAS. - Converts additional Not Stocked products to Stock. - Sets up new accounts/ship-to information. - Manages reporting needs (providing inventory reports on COI OH balances, providing customer contacts for required reporting & SF cases (OMM), analyzing customer request for custom reports, etc.). - Performs additional duties as directed. EDUCATION & EXPERIENCE - Bachelor’s Degree - 2 or more years of related experience (sales, customer service, customer relationship management, supply chain, hospital distribution, etc.) - Or any equivalent combination of education and experience to meet the above requirements KNOWLEDGE, SKILLS, & ABILITIES - Technological fluency with email, internet, Microsoft Office (PowerPoint, Word, Excel) - LUM Experience - Strong ability to use multiple systems and various report software to combine and synthesize information. - Strong verbal and written communication skills. - Strong influencing skills - Ability to work independently - Able to facilitate problem solving #LI-CS2 If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
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Patient Advocate Representative - OU
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Job DetailsJob Location: Advocacy Fort Lauderdale Office - Plantation, FL 33317Position Type: Full TimeSalary Range: $80,000.00 - $85,000.00 SalaryJob Category: LegalDisability Help Group is one of the nation’s premier disability advocacy companies. We are based in Plantation, Florida, but our disability advocacy group represents thousands of disabled individuals before the Social Security Administration and the Department of Veterans Affairs throughout the United States. We are currently hiring Social Security disability advocates to join our team. We encourage experienced attorneys and non-attorney representatives to apply. Preference will be given to applicants that reside in the states listed below during the hiring process. However, we encourage any disability attorneys looking to join our company to apply regardless of location. We want the best possible candidate to join our team. We offer up to $10,000 in relocation costs if you are willing to relocate to one of the states listed below in the qualifications, and maintain employment with the company at least 90 days. We offer a competitive pay package which includes an incentivized annual bonus ranging from $10,000 to $25,000, in addition to the base salary. Our benefits package includes health, dental, and vision insurance, company-paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off, and paid holidays. This position will be a work-from-home position. Travel opportunities outside this home territory may be available but will not be a required component of employment. Disability Help Group has an excellent reputation in the disability community. We offer a collegial work environment, competitive salary, excellent benefits, and the ability to grow through performance-based incentives. Most of the attorneys employed with our company have been with us for years. We are looking for motivated and talented attorney advocates to become a part of this ever-expanding team. Responsibilities: Advising clients at all stages of the disability process. Preparing and presenting Social Security disability hearings. Appellate work. Performs other related duties as assigned. Qualifications Required Skills/Abilities: Excellent reading, writing, and verbal communication skills including active listening. Must pass a background check. Must have a quiet area for a home office away from noise and distractions. Proficient computer skills with the ability to learn new software. Ability to sit for a long period of time. Reliable and dependable attendance. Education and Experience: This job requires candidates to be a licensed attorney or registered with EDPNA. SSA claims experience is preferred. Experience using computers and performing data-entry functions. Physical Requirements: Prolonged periods of sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home Requirements: Not all positions are remote; some require that the employee work in the office. Must have a desk, chair and basic essentials to work from home. Must have a quiet work area without noise or distractions. Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed. Must be logged onto your work computer and able to answer calls during your normal work hours. Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV For consideration, please fill out the application and/or email your cover letter, résumé, and salary requirements to Natale Burns at nburns@disabilityhelpgroup.com. The documents should be in Microsoft Word or Adobe PDF format. We will not consider any submissions or inquiries for employment that do not include a salary requirement or desired salary range.



