Job Title: Customer Service / Tech Support Rep – Tech Products (Remote) Job Description JOB DESCRIPTION The Customer Service / Tech Support Rep – Tech Products (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you! As a remote Customer Service / Tech Support Rep – Tech Products, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service / Tech Support Rep – Tech Products working from home, you will: - Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support - Provide inbound customer support using a call flow guide - Resolve technical issues related to hardware, software, and client products - Track, document, and retrieve information in databases - Be an amazing problem-solver - Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred - Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep – Tech Products (Remote) role include: - 1+ year of customer service experience - A high school diploma or GED - Strong focus on building customer relationships - Comfortable using and explaining technology - A quiet, distraction-free environment to work from in your home - Proficiency in fast-paced multi-tasking with strong problem solving skills - Eagerness to learn new technologies - Strong problem-solving skills with the ability to ask probing questions to come to a resolution - Strong computer navigation skills and PC knowledge - The availability to work during the Hours of Operation: 8am-11:30pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!) - A desktop or laptop to complete PC and internet testing; A work computer will be provided - High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download) - Must reside in the Canada and have a valid Canadian address for residence WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: - The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. - DailyPay enrollment option to access pay "early," when you want it - Paid training and performance-based incentives - Lucrative employee referral bonus opportunities - Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey - Work-from-home convenience - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support - Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” JOB AVAILABILITY We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply. #wfh #wah Location: CAN, ON, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Opportunity Statement: Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation. Reasonable Accommodation Statement: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence (AI): As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK. For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! MUST LIVE IN MAINE Required Start date: 6/2/26 Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes. ***WORK FROM HOME REQUIREMENTS*** - High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test. - Ability to directly hardwire to your modem - Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely. - Attend 100% of training, on camera for the first 30 days of employment. In this role, you will... - Receive and document customer concerns while ensuring all relevant information is correct in a timely manner - Ensure all company procedures are followed - Ensure accurate trip data is input in our systems - Demonstrate a personal commitment to producing high-quality work - Refer unresolved customer grievances to designated department for further investigation and resolution - Multitask effectively and efficiently to extract necessary information from multiple systems - Review and educate members on our services and their insurance coverage. - Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required. We are excited to speak to someone with the following... - High School Graduate or General Education Degree (GED) - 0-2 years of related experience - 6+ months contact center experience OR customer service experience - Strong organization skills, written, and verbal communication skills. All system documentation will be in English - Can type 35wpm or more - Answer a high volume of calls up to 100+ calls per day - Proficiency in Microsoft Office Suite - Ability to talk and type simultaneously in a clear and concise manner while interacting with customers - Work overtime as required - Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment. Pay Rate- $16/hr Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: - Medical, Dental, and Vision insurance - Employer Paid Basic Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Health Care and Dependent Care Flexible Spending Accounts - Pre-Tax and Post --Tax Commuter and Parking Benefits - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. - EEO is The Law - click here for more information - Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled - We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! MUST LIVE IN NEW JERSEY Required Start date: 6/2/26 Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes. ***WORK FROM HOME REQUIREMENTS*** - High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test. - Ability to directly hardwire to your modem - Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely. - Attend 100% of training, on camera for the first 30 days of employment. In this role, you will... - Receive and document customer concerns while ensuring all relevant information is correct in a timely manner - Ensure all company procedures are followed - Ensure accurate trip data is input in our systems - Demonstrate a personal commitment to producing high-quality work - Refer unresolved customer grievances to designated department for further investigation and resolution - Multitask effectively and efficiently to extract necessary information from multiple systems - Review and educate members on our services and their insurance coverage. - Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required. We are excited to speak to someone with the following... - High School Graduate or General Education Degree (GED) - 0-2 years of related experience - 6+ months contact center experience OR customer service experience - Strong organization skills, written, and verbal communication skills. All system documentation will be in English - Can type 35wpm or more - Answer a high volume of calls up to 100+ calls per day - Proficiency in Microsoft Office Suite - Ability to talk and type simultaneously in a clear and concise manner while interacting with customers - Work overtime as required - Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment. Pay Rate: $16.55/hr Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: - Medical, Dental, and Vision insurance - Employer Paid Basic Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Health Care and Dependent Care Flexible Spending Accounts - Pre-Tax and Post --Tax Commuter and Parking Benefits - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. - EEO is The Law - click here for more information - Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled - We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

Job Family Customer Service About Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.     Who We Are   We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. What We Do Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.  Job Description Summary As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. Job Description Responsibilities - Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products. - Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members for complex issues and situations. - Locate/research information using multiple systems/technologies. - Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues. - Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner. - Learn and maintain a proficient understanding of products, procedures, and systems. - Achieve department metrics and expectations. - Participate in a team based environment to achieve department goals. Qualifications - Associate’s degree in a business field or equivalent experience - Three years of call center or customer service experience, or one year of financial services industry experience - Ability to communicate with customers in a professional manner, orally and in writing - Ability to work independently, and as part of a team - Proficiency using MS Office tools Preferred Qualifications - Understanding of retirement, life, and annuity investment products - Bilingual Spanish Working Conditions - Remote (Call Center) Environment - May work varied shifts *Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.** Compensation: The salary for this position generally ranges between $40,000-$46,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2. Bonus Eligibility: This position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Disclaimer: Beware of fake job offers! We’ve been alerted to scammers impersonating Transamerica recruiters, particularly for remote positions. Please note: - We will never request personal information such as ID or payment for equipment upfront. - Official offers are sent via DocuSign following a verbal offer—not through text or email. This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request. What We Offer For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. Compensation Benefits - Competitive Pay - Bonus for Eligible Employees Benefits Package - Pension Plan - 401k Match - Employee Stock Purchase Plan - Tuition Reimbursement - Disability Insurance - Medical Insurance - Dental Insurance - Vision Insurance - Employee Discounts - Career Training & Development Opportunities Health and Work/Life Balance Benefits - Paid Time Off starting at 160 hours annually for employees in their first year of service. - Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). - Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars - Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. - Adoption Assistance - Employee Assistance Program - Back-Up Care Program - PTO for Volunteer Hours - Employee Matching Gifts Program - Employee Resource Groups - Inclusion and Diversity Programs - Employee Recognition Program - Referral Bonus Programs Inclusion & Diversity    We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.   To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.    Giving Back    We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.      Transamerica’s Parent Company  Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.   * As of December 31, 2023