You’re more valuable than ever – And that’s just how we’ll make you feel. The Live Messaging Agent serves as the first point of contact for GoHealth Urgent Care patients through digital live messaging platform. This role focuses on non-clinical patient inquiries, delivering timely, accurate, and friendly support to help patients make informed decisions about their care experience. Agents handle real-time message conversations related to services, insurance acceptance, imaging availability, clinic operations, and general visit preparation while ensuring a seamless customer experience across digital channels. Qualifications Education Required: • High school diploma or equivalent required Work Experience Required: • 1+ year experience in customer service, contact center, or digital messaging support role • Prior healthcare, urgent care, or patient-facing support experience (non-clinical) Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • Associate or bachelor’s degree • Experience using Salesforce • Familiarity with workforce management or scheduling tools such as QGenda or Clockwise Knowledge, Skills, and Abilities • This role is patient facing and requires excellent judgment and interpersonal skills. • Capacity to work prolonged periods at a computer with extended screen usage • Strong written communication skills with the ability to multitask effectively in a fast-paced environment • Adaptability and resilience in a dynamic healthcare setting • Proficiency and comfort working across multiple systems and digital platforms simultaneously • Ability to follow standardized workflows while exercising sound judgment and discretion • Customer-focused mindset with strong problem-solving and issue-resolution skills • Empathy-driven approach with a focus on patient advocacy and positive experience outcomes • High attention to detail, accuracy, and data integrity • Effective time management and prioritization skills in a metrics-driven customer experience environment • Ability to work collaboratively while maintaining individual accountability • Demonstrated commitment to fostering a collaborative, inclusive, and service-oriented team culture Essential Duties and Responsibilities • Respond to inbound live chat and messaging inquiries in a professional, empathetic, and efficient manner • Provide non-clinical information including but not limited to: - Services offered at GoHealth Urgent Care centers o Insurance plans accepted and self-pay options - X-ray and imaging availability by location o Clinic hours, locations, and visit preparation guidance - Accurately document interactions and outcomes within Salesforce - Route clinical or emergent inquiries appropriately following escalation and safety guidelines - Utilize QGenda and Clockwise to manage scheduling, DOT provider and Xray availability, and workflow adherence - Maintain knowledge of GoHealth locations, services, and operational updates • Adhere to HIPAA, privacy, and compliance standards at all times GoHealth Core Values GoHealth’s Core Values, listed below, are essential functions of this position: • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation. • Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. • Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect. • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. Physical Requirements • Office Environment: Tasks may be conducted within a climate-controlled office setting. • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 10 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position. • Travel: Travel may be required, including travel between Company locations and out-of town destinations as needed. No travel is required for this position. • Safety Equipment: May require the use of safety equipment for infection prevention. Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time. Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment. Set up email alerts as new job postings become available that meet your interest! All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy

Nurse Educator Based in Spain About Krystal Bio: At Krystal Biotech, we bring together the brightest and most eager minds to relentlessly pursue the discovery, development, manufacturing, and commercialization of genetic medicines to treat diseases with high unmet medical needs. Founded in 2016, Krystal is distinguished in three powerful ways: science and technology using our patented gene therapy platform, innovative manufacturing supported by our commercial scale facilities, and a unique commercialization model that focuses on the patient’s end-to-end experience. Krystal received U.S. FDA approval for the first and only redosable gene therapy treatment, VYJUVEK®, for the treatment of Dystrophic Epidermolysis Bullosa (DEB). Krystal continues to leverage our proprietary platform to rapidly advance a robust pipeline of investigational genetic medicines in respiratory, oncology, dermatology, and ophthalmology. Krystal is headquartered in Pittsburgh, PA, which is home to our two state-of-the-art CGMP manufacturing facilities with teams around the world and satellite offices in Switzerland, Germany, and Japan. We are a company built and run by people who care, are fearless in the face of a challenge, love the work they do, and practice the highest level of scientific integrity. As we grow, we are seeking team members that embody these values. Position Summary: The Nurse Educator is a pivotal role for elevating the knowledge and experience of nurses and other stakeholders about patients’ treatment with Vyjuvek and will be part of the Medical team in Krystal Biotech. Key Responsibilities: - Deliver expert training on a pre-approved curriculum to various audiences, including healthcare professionals, field personnel and office staff. - Provide comprehensive education on Vyjuvek and recommend resources to respective stakeholders. - Ensure appropriate follow up to answer questions related to Vyjuvek preparation and administration and associated wound management. - Enable best practice sharing amongst HCPs involved in preparation and administration of Vyjuvek and in EB management in general. - Develop and maintain strong relationships with healthcare providers, office staff, and other clinical staff, proactively addressing their needs. - Become a primary point of contact for field nurses and clinical staff, fielding and responding to treatment-related inquiries as a Subject Matter Expert (SME) and escalating when necessary. - Develop resource materials and communication plans to help healthcare professionals and families understand therapy procedures, potential outcomes, and ongoing care requirements. - Coordinate with multidisciplinary teams to ensure a holistic approach to patient care and family support. - Ensure all activities and programs are conducted in full regulatory compliance; ensure proper documentation and protocols are being followed. - Other duties as assigned including support to Spain, Italy and potentially for other countries. Expected skills and experience: - Nursing diploma with deep experience in complex wound management, in EB preferred - Ideally at least 5 years experience in training and education - Ability to handle multiple tasks, well-developed project management skills - Strong teamwork and cross-functional collaboration skills - Knowledge of compliance matters for the respective market - Solution oriented, strong presentation skills - Demonstrated ability to collaborate with numerous cross-functional partners/key stakeholders to deliver an optimized patient experience - High proficiency in English, Spanish mother tongue, proficiency in Italian is an advantage - Based in Spain with ability for international travel Privacy Policy: Krystal Biotech collects your personal data to process your application and possibly offer you an employment contract. You have the right to access, rectify, erase, and obtain the portability of your personal data. Under certain conditions, you also have the right to restrict the processing and object to it. In order to reach out for new opportunities, and unless you object to it, this information will be kept for a maximum of 2 years if your application is unsuccessful. For more information on the use of your data and your rights, please consult our privacy policy.

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Title Express Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners. - Opening/scanning mail received. - Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable. - Total Loss Packets (create and send all documents required per state guidelines). - Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title). - Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them). - Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed. - Follow-up calls to Lien Holders (for documents listed above in the initial call). - Will send out revised packets to the owners/insureds as needed. - Will be held to the internal cycle times and other auditable criteria. - Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines. - Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance. - Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation. - Other tasks as assigned by management. Requirements - 1 plus years of office customer service experience - Education: HS degree - Proficient in basic office equipment and with Microsoft products - Ability to identify/analyze vehicle title documents within company and State guidelines - Ability to work closely with State DMV's and Lien Holder entities - Problem solver - Ability to multi-task - Basic 10 key proficiency - Ability to work in a fast-paced environment - Excellent communication skills -- written and verbal - Excellent customer service skills and attitude - Basic math skills - Ability to delegate/prioritize workflow - Ability to work independently or in a team environment - Ability to read/write in English fluently and effectively - Valid driver's license - Occasional overtime as needed Pay $20.26 - $22.84 per hour Benefits Summary: - Medical/Dental/Vision - 401k plus a company match - ESPP - Employee Stock Purchase Plan - EAP - Employee Assistance Program - 10 Vacation days per year - 7 Paid Company Holidays - Life and AD&D Insurance Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: - E-verify Participation - Right to Work

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Branch Operations Leader is responsible for optimizing and enhancing the overall performance of the Santa Cruz branch team by improving structure, efficiency, and workflow consistency. This role focuses on evaluating existing processes, identifying operational gaps, and implementing streamlined systems that support a high‑producing mortgage team. The Branch Operations Leader defines clear expectations for key branch roles, establishes effective communication practices, and ensures smooth day‑to‑day operations. This position operates within Pacific Standard Time Zone working hours to support the West Coast region. Job Responsibilities: - Evaluate current workflows and identify inefficiencies across the branch. - Build and implement streamlined processes from application to closing. - Define and document core expectations, responsibilities, and performance standards for key roles across the branch, including production, operations, management, and support functions. - Develop clear daily workflows and standardized processes for each position to support consistency, efficiency, and operational alignment. - Establish structured cross‑functional communication expectations to ensure effective collaboration between teams and roles throughout the loan lifecycle. - Meet with team members individually to identify operational challenges and implement appropriate solutions. - Train and elevate each role to maximize performance. - Build and implement annual performance reviews and growth plans. - Support leadership in mentoring and developing new Mortgage Advisors. - Ensure branch operations run efficiently and consistently, maintaining continuity during periods of staff absence. - Assess staffing needs to identify operational gaps, reduce inefficiencies, and support strategic hiring decisions. - Implement established operational systems and processes, focusing on improving execution and maintaining consistency across the branch. - Understand and analyze the branch P&L performance. - Partner with leadership to review performance quarterly. - Align operations with profitability and growth goals. Qualifications and Skills: - Experience in mortgage operations, branch management, or team leadership. - Experience in building systems, processes, and team structures that support operational efficiency. - Experience analyzing P&L statements and operational performance metrics. - Deep understanding of the loan lifecycle and compliance requirements. - Skilled in balancing high‑level strategic planning with day‑to‑day operational execution. - Excellent communication and leadership skills. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: - Annual Salary: $70,000.00 - $115,000.00 - This position is bonus plan eligible The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. #LI-CCMREC CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.