Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services. ABOUT THE JOB Marathon Health is seeking an experienced IT Vendor Management Analyst. This role will oversee the performance, contracts, and relationships of key technology vendors, ensuring alignment with organizational goals. The Analyst will work closely with the VP of Technology/IT Operations to optimize agreements, manage risks, and ensure timely, budget-compliant delivery of IT services and products. Key responsibilities include developing and executing a vendor management program, leveraging assets and systems to advance business outcomes, and collaborating with technology leaders to manage vendor relationships. This role involves both external and internal stakeholder interactions to deliver IT solutions and services. ESSENTIAL DUTIES & RESPONSIBILITIES - Establish and implement an IT vendor management program that aligns with Marathon’s corporate goals and enhances teammate productivity and satisfaction. - Collaborate with cross-functional teams, including Technology, Operations, Legal, Privacy, Finance, and HR, to meet objectives related to IT vendor management. - Enhance service quality and delivery through continuous performance monitoring and constructive feedback. - Drive cost savings by negotiating favorable contracts and optimizing resource utilization. - Mitigate risks related to vendor issues, such as non-compliance, security breaches, and service disruptions. - Stay informed on emerging technologies and services to ensure Marathon maintains its competitive technical advantage. - Proactively monitor and manage contract renewals to optimize costs, ensuring alignment with strategic goals and any necessary service or product adjustments. QUALIFICATIONS Bachelor's degree in Computer Science, Information Technology, or a related field and a minimum of 5+ years of combined experience in broader IT roles, with at least 3+ years of hands on experience in IT Vendor Management negotiating contracts, monitoring performance, and ensuring vendor compliance. A strong understanding of IT procurement, vendor governance, and operational processes is required. - A solid foundation in IT infrastructure, software, and systems is critical for success in this role. - Financial acumen (cost management, budget alignment) required. Procurement expertise is a plus. - Experience in the healthcare industry, including familiarity with healthcare regulations and compliance, is highly preferred. - Knowledge and understanding of legal and regulatory requirements such as HIPAA, PCI-DSS, SOC, and Hi-Trust are beneficial, especially in healthcare or similar regulated industries. - Experience with SaaS (Software as a Service) solutions is required, with healthcare-specific solutions preferred. Knowledge of cloud computing technologies, particularly AWS, is strongly desired, including experience managing contractual commitments related to cloud services. DESIRED ATTRIBUTES - Proven track record in developing and implementing vendor management policies and procedures, with a history of successfully executing related programs. - Comprehensive experience in working with information technology contracts, including familiarity with relevant terminology, terms, and the negotiation of complex agreements. - Exceptional written and verbal communication skills, with the ability to engage and collaborate across all levels of the organization. Demonstrated capacity to translate technical IT concepts into clear, non-technical language for diverse audiences. - Solid experience in managing the end-to-end RFI/RFP processes for IT vendors, ensuring compliance with organizational needs and objectives. - Strong cost management expertise in relation to vendors, with procurement experience considered an additional advantage. - Meticulous attention to detail coupled with strong analytical and data management abilities, ensuring accurate tracking and reporting. - Proven project management skills, with the ability to apply these skills to vendor management programs and initiatives, ensuring smooth execution and timely completion. - Collaborative mindset, with the ability to work effectively across diverse teams and stakeholders, fostering strong relationships and alignment. - Proficiency with Microsoft Office tools, particularly strong expertise in Excel, for data analysis, reporting, and vendor performance tracking. Pay Range: $80,000 - $100,000/yr The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. We are accepting applications for this position until a final candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page. Marathon Health Benefits Summary We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week. For more information, visit our careers page. - Health and Well-Being: Free Marathon Health membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire. - Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program - Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule

Department Name: CEC-Strategy and Support-Corp Work Shift: Day Job Category: General Operations Estimated Pay Range: $22.06 - $33.10 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained. - Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you. Banner Health is seeking a Real-Time Performance Analyst to join their team. In this role, you will manage a scheduling group and handle coding of all attendance, system issues, meeting , trainings etc. Provides real-time suggestions to contact center leadership, must be comfortable communicating and partnering with external leadership. This is a fast- paced environment that challenges you to think quickly, critically and responsibly. Experience is helpful if you have strategically allocate people and resources, track attendance and comply with constantly changing workplace laws and regulations, optimize productivity and reduce risk. The schedule for this role will be as followed: Location: Remote Hours of operation: - M-F 6:30am- 7pm. You can expect to work 8 hrs. a day Monday - Friday Equipment will be provided and you will need to have a designated area to work. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position will be responsible for managing the intraday contact center performance for the Banner Health customer service network. This role will troubleshoot and analyze staffing and contact volume trends, react to contact agent staffing gaps, and liaise with Technologies to report system issues. This position will engage with the customer service operations groups to adjust staffing levels, reschedule pre-planned off-the-phone activities, and course-correct deviations to the staffing plan. CORE FUNCTIONS 1. Leverage partnerships across Banner customer service network to execute the contact agent staffing plan in order to achieve the Abandon Contact Rate goals. Build effective partnerships through strong relationship building skills in order to course-correct deviations from the staffing plan. 2. Provide real-time performance management for the contact centers by addressing intraday staffing gaps, rescheduling off-the-phone time to periods where excess staffing is forecasted, and escalating staffing deficiencies to leadership. 3. Interpret the short-term staffing plan and take immediate action to close the gap between the forecasted staffing actuals and requirements. 4. Understand the contact delivery paths and how the contact routing impacts the staffing plan and the complexities related to multi-skills and contact overflows. 5. Identify trends, recognize linkages and patterns in the contact center performance data. 6. Troubleshoot, triage, and analyze contact center performance issues and appropriately initiate resolution steps. Liaise between the customer service contact groups and the Information Technology teams. 7. Support the business continuation planning efforts by invoking the appropriate contact delivery and staffing protocols to mitigate the customer impact. 8. Has accountability for the real-time performance of the contact center enterprise (~2,000 agents). Must be able to navigate in an ever-changing environment and make quick decisions with limited data. Responsible for ensuring daily staffing plans are executed and provide analytical support and real time solutions gaps in coverage occur. MINIMUM QUALIFICATIONS High school or equivalent education and/or experience. Two years’ experience in contact center environment. Proven abilities in using data to influence others. High proficiency with Excel. PREFERRED QUALIFICATIONS Working knowledge of Banner Health contact center segments preferred. Additional related education and/or experience preferred. Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy

• A atuar em contratos da área, aprimoramento dos controles da Diretoria de Integridade, com foco em análise de dados, elaboração e monitoramento de indicadores com desenvolvimento de dashboards estratégicos assegurando a integridade das informações, a conformidade com políticas internas e a mitigação de riscos operacionais e reputacionais; • Transformar dados em informações estratégicas, contribuindo para o fortalecimento dos controles internos e para a evolução contínua da área de Integridade; • Controle de budget; • Consolidação, tratamento e análise de bases de dados oriundas de diferentes sistemas corporativos (como SAP e outras ferramentas internas); • Elaboração e atualização de dashboards no Power BI, monitoramento de indicadores de desempenho dos processos e relatórios executivos para suporte à tomada de decisão da liderança. • Monitorar contratos da área de Integridade acompanhando prazos de vencimento, saldos financeiros e processos de renovação, bem como controlar faturamentos relacionados a atividades investigativas, garantindo validação de medições, centros de custo e correta alocação financeira. • Atuará também no controle de agendas com o poder público, realizando análise de registros, acompanhamento de pendências, além do acompanhamento de contratações classificadas como de alto risco reputacional, assegurando controle de saldos, vencimentos e cumprimento de planos de ação vinculados. • Monitoramento de doações e patrocínios, verificação de conformidade documental, acompanhamento de SLAs de aprovação, controle de formulários de Pessoa Exposta Politicamente (PEP) e Conflito de Interesses e similares da área, bem como pelo cruzamento de informações relacionadas ao monitoramento de mídias e parceiros de alto risco. • Apoio à Chief Compliance Officer quando solicitado.

Summary As a SAP S4 Security GRC Consultant at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. This role is strictly involved in the development of the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. Here are the details on this position. Your role in our mission Job Title: SAP S4 Security GRC Consultant Experience: Overall experience 10+ with relevant 5+ years of relevant SAP security and GRC experience Employment Type: Full-time Work Timings (Night Shift): 7 PM till 4 AM (IST) Skills: SAP Security Expertise: o Deep understanding of SAP security concepts, including user management, role design, and authorization management. o Experience in securing various SAP modules such as S/4HANA, FIORI, BW, and others. SAP PS Proficiency: o Proficiency in SAP GRC tools and processes, including risk analysis, access control, and compliance management. o Ability to conduct security audits and risk assessments to identify and mitigate potential security threats. SAP Roles Authorization Fiori Catalog and Groups: o Expertise in configuring and managing SAP Fiori catalogs and groups. o Ability to design and implement role-based access controls (RBAC) within SAP Fiori environments. Role Configuration and Customization: o Experience in configuring and customizing SAP roles and profiles to meet business requirements. o Ability to develop and maintain security policies and procedures. Integration and Data Migration: o Knowledge of integrating SAP security with other systems and applications. o Experience in managing security aspects of data migration projects. Reporting and Analytics: o Ability to generate and analyze security reports to monitor compliance and identify security issues. o Proficiency in using SAP reporting tools to provide insights and recommendations for improving security. Project Management: o Strong project management skills, including planning, execution, and monitoring. o Experience with SAP project methodologies such as ASAP and Activate. o Ability to lead project teams and manage stakeholder expectations. Problem-Solving and Innovation: o Creative thinker with a proactive approach to identifying and solving business challenges. o Ability to drive process improvements and implement innovative solutions. Technical Skills: o Proficiency in SAP GUI and Fiori applications. o Familiarity with SAP HANA and S/4HANA environments. o Basic understanding of ABAP programming for troubleshooting and enhancements. Responsibilities: o Design, implement, and maintain SAP security roles and profiles. o Ensure compliance with SAP security policies and procedures. o Perform regular system audits to detect deviations from security policies. o Collaborate with internal teams to ensure SAP security during the implementation of new SAP modules or functionality. o Provide guidance and training on SAP security issues to other team members. o Develop and maintain documentation related to SAP security controls and procedures. o Stay updated on the latest security threats and SAP technologies to provide informed recommendations. o Proven experience in managing production support activities, ensuring timely resolution of Incidents and Service Requests, prioritization of work, and adherence to SLA and ITSM processes. What we're looking for Education: Bachelor’s Degree in one of the following: Computer Science Information Technology Information Systems Cybersecurity Engineering (any discipline with relevant SAP Security experience) Business Administration (with strong IT/security exposure) SAP Certifications (highly preferred): SAP Certified Technology Associate – SAP System Security and Authorizations SAP Certified Application Associate – SAP GRC Access Control SAP Certified Application Associate – SAP GRC Risk Management SAP S/4HANA Security & Authorization–related certifications SAP Identity Access Governance (IAG) certification (for cloud landscapes) What you should expect in this role Work / Environment: Bangalore/Chennai/ Full-Remote