Role Description WB Cargo Service is hiring a Remote Customer Support Specialist based in Calgary. This part-time role supports daily customer communication and distribution-related requests. The position is fully remote and open only to candidates located in Canada. You will work with structured processes and clear workflows. Pay ranges from $23 to $27 per hour. - Respond to customer inquiries online - Provide order and shipment updates - Record interactions in system - Coordinate with internal teams - Resolve basic service issues - Follow support procedures - Maintain accurate customer data Qualifications - Must be located in Canada - Strong written English skills - Basic computer knowledge - Attention to detail - Organized work style - Reliable internet connection - Ability to work independently Benefits - $23–$27 per hour - Fully remote position - Part-time flexible schedule - Stable workload - Structured onboarding - Supportive remote team - Long-term opportunity

• Manage and maintain accurate financial records, including general ledger entries • Perform accounts payable (AP) and accounts receivable (AR) functions • Prepare and reconcile bank, credit card, and balance sheet accounts • Assist in month-end and year-end closing processes • Generate financial reports, including profit & loss statements and balance sheets • Ensure compliance with US GAAP and internal accounting policies • Support payroll processing and expense tracking • Assist with tax preparation and coordination with external accountants/auditors • Identify discrepancies and recommend process improvements

• Handling multiple live chat conversations simultaneously while maintaining high-quality customer service. • Managing customer inquiries efficiently and ensuring timely responses across different projects. • Working on multiple tasks and projects at the same time, prioritizing effectively to meet deadlines and service standards. • Operating in a rotational shift environment, including night shifts, ensuring consistent support coverage. • Engaging with customers in a fast-paced, face-to-face (real-time) environment, resolving issues quickly and professionally.

• Handle customer inquiries via phone, email, or chat in Czech and English • Provide accurate information and effective solutions to customer requests • Maintain a high level of professionalism and customer satisfaction • Record and update customer interactions in internal systems • Follow company procedures and service guidelines