• Responsible for developing and maintaining a strong relationship with Enterprise customers (up to an approximate licence device count of 5,000) • Responsible for developing and maintaining SME-level knowledge for SOTI MobiControl and learning 1 additional SOTI One Platform product to support Enterprise Customers. • On-board Enterprise customers presenting benefits and how to access them, establishing processes for contacting TAM, setting up Administrator, raising cases and setting up regular cadence call. • Deliver Quarterly Business Reviews including product roadmap (when available) in accordance with customer's requirements. • Provide ad-hoc technical consultancy, advice and guidance using product and general technical expertise, including the timely communication of potential issues that may cause disruption. • Regularly attend TAM/Support sync meetings to assist and contribute towards the timely resolution/escalation of your customer's support cases. • Oversee and manage any customer-requested Root Cause Analysis (RCA's) for Priority 1 Cases, maintaining responsibility for the delivery of information back to the customer preventing future reoccurrence. • Create and maintain Business Profile containing personalised network diagrams, details on the setup and configuration of SOTI One Platform products, specific business use cases that improve understanding and potential for QA prior to assisted or paid upgrades. • Contribute towards the creation of Webinars on a range of topics to benefit Premium and Enterprise customers, ensuring the sharing of accurate and up to date information designed to provide real business value. • Undertake Discovery Calls for your Enterprise customers to deliver paid Work Orders, or free PS Hours (if applicable) for all Professional Services SKU's. • Hold requirement gathering sessions with customers and provide feedback to the back-end software development team to assist in any product fixes, enhancements etc. • Contribute towards the development and maintenance (or review/approval) of documentation to support the services delivered by SOTI Enterprise and Professional Services. • Accurately document all initial and sign-off communication to organise Work Orders. • Record progress against delivery of service within Work Order, including the amount of time spent on each service delivered for your Enterprise customers. • Create and maintain Knowledge base documents that may be generated through errors or testing encountered, troubleshooting and research on known issues, as a result of SRT or advised by customer and raised as JIRA (confirmed by Development). • Take opportunities to become a buddy to help oversee and assist new hires adjust to life in Enterprise and Professional Services. • Complete necessary SRT Manifest Testing for responsible SOTI One Platform products, attending SME meetings held by Product Managers to provide relevant feedback.

• Act as the primary technical point of contact and trusted advisor for assigned enterprise accounts. • Partner with customers to understand their business objectives and develop tailored technical roadmaps and solutions. • Proactively monitor customer environments, identifying opportunities for infrastructure optimization, scaling, and improved security posture. • Coordinate cross-functionally with engineering, product, and support teams to resolve complex technical issues and advocate for customer needs. • Lead regular technical reviews and strategic planning sessions with key customer stakeholders. • Guide customers in adopting best practices for modern, scalable infrastructure and frontier technologies like AI.

• Plan, organize, and execute customer onboarding process post-sale, reducing time to billable revenue and ensuring customers are set up for success • Build customer relationships & serve as technical lead on accounts • Understand customers’ business goals/challenges to provide tailored technical solutions as part of a shared account plan • Manage implementation of technical solutions throughout customer lifecycle • Develop deep understanding of Hunters’ products and technical aspects of implementation and serve as a technical resource for customer issues • Maintain documentation for specific customer solutions and implementations • Collaborate with R&D, Sales, Product, and Customer Success teams to ensure customers’ success priorities are met • Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally • Promote product adoption and engagement across our customers’ organizations: from CISOs to SOC analysts • Lead customer interactions with CS and Sales, including product training sessions, regular meetings, day-to-day communication, health checks, QBRs and roadmap sessions

Title: Entry Level Technical Field Advisor Location: Remote Full-time Job Description GE Vernova (NYSE: GEV) Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. Learn more at www.gevernova.com Job Description Summary The Technical Field Advisor (TFA) provides on-site technical direction to customer-owned utility and industrial power plants for their Steam Turbine Generator System(s). The TFA is responsible for reviewing plant engineering documents and P&ID’s, troubleshooting of plant systems and equipment, planning, organizing, integrating and direction of resources such as labor, tools and materials as required to complete the work scope according to contractual requirements. The primary responsibility of the TFA is to safely manage the maintenance and repair of the various equipment used in power generation applications. You may be assigned other duties to help proactively drive our Steam Power vision and align with our organization’s core values. This position is available remotely within the U.S. and expected to travel 80% annually. Travel will primarily be within the U.S. but may include international travel to Canada. Continuous employment is dependent on successful completion of formal training provided by General Electric. Candidates may receive offers of employment at varying levels of seniority based on the candidate’s qualifications and relatable experience. Your Role: - Manage, perform, coordinate, and/or monitor Steam Power site activities. - Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair, and calibration after installation. - Respond to requests for emergency repairs and services to troublesome equipment. - Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer's sites. - Perform administrative functions such as: writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis. - Signs off on all changes implemented. - Knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage. - Prepare timely and accurate technical reports for customer records and a reference for future outages. - Ensure all parts needed for the job are shipped to the site. - Perform aftermarket upgrades that need to be performed at the site level. - Supervise critical tasks when these activities are performed by third parties (as measuring, dimensional checks, other considered by the management). Required Qualifications - Bachelor's degree in STEM (Science, Technology, Engineering, Math) or related discipline from an accredited university with a 3.0 or higher GPA; or a High School Diploma / GED with 4+ years of experience in a Field Services or power generation equipment maintenance role. - Ability to obtain Unescorted Security Clearance to Nuclear Facilities across NAM Desired Qualifications - Experience working on customer sites. - Technically oriented, fast-learner, self-starter (need people who need little direction, willing to do self-study, self-directed) - Solid understanding of Steam Turbine Operation and Controlling Parameters OR Steam Boiler Operational Principals - Strong technical skill in reading and interpreting electrical/mechanical flow and instrument diagrams dial and laser alignment and thermal growth equipment. - Employment is contingent upon acceptable results of your pre-employment background and drug screening (to be taken within 48 hours of your receipt of the test paperwork). You may receive specialized classroom and laboratory training to prepare you for your assignment. You will be expected to complete periodic training to meet competency requirements for the position. All training courses attended must be successfully completed as a minimum requirement for employment. About Us For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay for this position in $75,000 USD Annually (role is OT eligible). The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Benefits Available to You: GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits - Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements. - A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today. - GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position For candidates applying to a U.S. based position only: *The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance and 12 paid holidays. New hires also receive 40 hours of personal business time, 160 hours of personal illness and caregiving time (subject to state law), and two weeks of annual vacation (which may be pro-rated based on start date). GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.