Title: Sr. Customer Service Billing Specialist Location: Remote United States Job Description: Must be available to work any 8 hour shift between the hours of 8am-6pm EST, remotely. The Sr. Care Center Support Billing Specialist supports our growing physician network. This person will assist customers with all questions around billing/claims resolution,via current email technology platforms and incoming calls. The role operates within a customer service oriented high-volume call center environment. Primary Job Duties - Responding to high volume inquiries via email/phone - Assist with triaging case volumes - Providing resolution guidance/support to care center staff on complex claims/billing inquiries; claim holds, overrides, take backs, corrected claim workflows, coding assistance - Critically analyze a situation and escalate issues to the appropriate internal team; meticulously following up to ensure that the customer is served in a timely fashion - Identify issues that occur on a repeated basis and provide feedback to management - Act as a subject matter expert for all current and updated resources, ensuring to communicate updates to fellow team members and ensuring understanding - Provide support in team chat with questions from team members - Remain flexible to take on other duties as assigned - High School Diploma preferred, advance certification a plus - Familiar with healthcare billing and claim resolution preferred - Experience with AthenaNet, Salesforce a plus - 2+ years of full time experience in a call center customer service environment - Familiarity using software such as Salesforce, Word, Excel, Web Browsers and cloud-based web applications - Must provide accessibility to private, quiet work space with high-speed internet to effectively work remotely The hourly range for this role is $21/hr to $23/hr in hourly base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. All your information will be kept confidential according to EEO guidelines. Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success. About the Role We are seeking a motivated and tech-savvy Customer Support Specialist to serve as the primary point of contact for our US-based client. This role is embedded within a small, fast-paced SaaS company that provides a digital visitor management and reputation platform to skilled nursing and senior care facilities across the United States. You will be responsible for diagnosing and resolving platform and kiosk-related issues, managing user accounts, and ensuring that every facility you support has a smooth and positive experience with the platform. This is not a passive support role. You will take full ownership of the customer support function — handling inbound queries, troubleshooting technical issues, and ensuring that facility staff can use the platform effectively every day. PLEASE NOTE: - Working Hours: Monday – Friday | 8:00 AM – 5:00 PM EST (14:00 PM – 23:00 PM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Job Responsibilities (not limited to): Technical Support & Troubleshooting - Respond to inbound customer emails reporting issues with the kiosk hardware or software platform. - Diagnose and resolve issues through structured, step-by-step troubleshooting — checking device connectivity, Wi-Fi, network settings, power, and configuration. - Communicate clear, professional resolutions to facility staff in a patient and helpful manner. - Recognise patterns in recurring issues and escalate where necessary. Platform & User Administration - Add new users to the web portal upon customer request, capturing accurate name and contact details. - Configure feedback and alert email settings per facility requirements. - Update facility branding and logos displayed on the kiosk. - Manage and maintain COVID-19 health screening questions for facilities that require them. Onboarding & Client Support - Assist with the onboarding of new facility clients onto the platform. - Guide facility staff through platform features to ensure successful adoption and usage. - Maintain accurate records of client interactions, issues logged, and resolutions

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success. About the Role We are seeking a motivated and tech-savvy Customer Support Specialist to serve as the primary point of contact for our US-based client. This role is embedded within a small, fast-paced SaaS company that provides a digital visitor management and reputation platform to skilled nursing and senior care facilities across the United States. You will be responsible for diagnosing and resolving platform and kiosk-related issues, managing user accounts, and ensuring that every facility you support has a smooth and positive experience with the platform. This is not a passive support role. You will take full ownership of the customer support function — handling inbound queries, troubleshooting technical issues, and ensuring that facility staff can use the platform effectively every day. PLEASE NOTE: - Working Hours: Monday – Friday | 8:00 AM – 5:00 PM EST (14:00 PM – 23:00 PM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Job Responsibilities (not limited to): Technical Support & Troubleshooting - Respond to inbound customer emails reporting issues with the kiosk hardware or software platform. - Diagnose and resolve issues through structured, step-by-step troubleshooting — checking device connectivity, Wi-Fi, network settings, power, and configuration. - Communicate clear, professional resolutions to facility staff in a patient and helpful manner. - Recognise patterns in recurring issues and escalate where necessary. Platform & User Administration - Add new users to the web portal upon customer request, capturing accurate name and contact details. - Configure feedback and alert email settings per facility requirements. - Update facility branding and logos displayed on the kiosk. - Manage and maintain COVID-19 health screening questions for facilities that require them. Onboarding & Client Support - Assist with the onboarding of new facility clients onto the platform. - Guide facility staff through platform features to ensure successful adoption and usage. - Maintain accurate records of client interactions, issues logged, and resolutions

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success. About the Role We are seeking a motivated and tech-savvy Customer Support Specialist to serve as the primary point of contact for our US-based client. This role is embedded within a small, fast-paced SaaS company that provides a digital visitor management and reputation platform to skilled nursing and senior care facilities across the United States. You will be responsible for diagnosing and resolving platform and kiosk-related issues, managing user accounts, and ensuring that every facility you support has a smooth and positive experience with the platform. This is not a passive support role. You will take full ownership of the customer support function — handling inbound queries, troubleshooting technical issues, and ensuring that facility staff can use the platform effectively every day. PLEASE NOTE: - Working Hours: Monday – Friday | 8:00 AM – 5:00 PM EST (14:00 PM – 23:00 PM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Job Responsibilities (not limited to): Technical Support & Troubleshooting - Respond to inbound customer emails reporting issues with the kiosk hardware or software platform. - Diagnose and resolve issues through structured, step-by-step troubleshooting — checking device connectivity, Wi-Fi, network settings, power, and configuration. - Communicate clear, professional resolutions to facility staff in a patient and helpful manner. - Recognise patterns in recurring issues and escalate where necessary. Platform & User Administration - Add new users to the web portal upon customer request, capturing accurate name and contact details. - Configure feedback and alert email settings per facility requirements. - Update facility branding and logos displayed on the kiosk. - Manage and maintain COVID-19 health screening questions for facilities that require them. Onboarding & Client Support - Assist with the onboarding of new facility clients onto the platform. - Guide facility staff through platform features to ensure successful adoption and usage. - Maintain accurate records of client interactions, issues logged, and resolutions