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Stripe

Help increase the GDP of the internet.

Strategic Program Manager – Support

Program ManagerProgram ManagerFull TimeRemoteLeadTeam 1,001-5,000Since 2010H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

40 days ago

Salary

0

Seniority

Lead

7 yrs expEnglish

Job Description

Strategic Program Manager – Support

Stripe

• Drive strategic initiatives to improve our users’ experience and our efficiency and effectiveness to serve them • Collaborate closely with Support leadership and other cross-functional leaders to inform decision-making and help shape the direction of our highest priority support initiatives • Ensure that the team is equipped with the resources and tools necessary to deliver exceptional support • Partner closely with Support leadership and cross-functional stakeholders throughout Stripe to scope and execute wholly-owned large projects to address the highest priorities for the Support organization • Seamlessly transition from strategy to execution, by defining objectives, facilitating decision making, translating into operational plans to address key metrics, and ensuring execution and delivery against those plans • Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and cross-functional stakeholders

Job Requirements

  • 7+ years of experience in strategy and operations, consulting, and/or program management
  • Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
  • Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
  • Robust critical thinking and analytical skills, with the ability to derive strategic insights from data
  • Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales
  • Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
  • Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
  • An interest in digging into the details of products and processes to improve the experience of our users and internal teams alike
  • An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity.

Benefits

  • Health insurance
  • Professional development
  • Remote work

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