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Professional Services Engagement Manager
Location
United States
Posted
56 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Professional Services Engagement Manager
Stripe
Role Description Our Engagement Managers lead complex and multi-faceted project teams that accelerate implementations and drive meaningful growth and innovation on the Stripe platform. As an Engagement Manager at Stripe, you will lead enterprises to become long-term Stripe users and advocates of our products and solutions. Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers enable users and partners to integrate Stripe’s solutions rapidly while delivering immediate impact and measurable value. Responsibilities - Drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. - Proactively manage the integration of Stripe’s products into the user’s application/technical architecture, test and change management strategies and transformation timelines. - Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices. - Focus on the continuous improvement and enablement of the Stripe Implementation Methodology and its associated tools, templates, and processes. - Provide well-established program governance to manage requirements in line with the agreed scope and business objectives. - Provide proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. - Proactively drive interlock between the user and Stripe’s Product and Engineering teams to ensure alignment with Stripe’s roadmap. - Ensure a smooth transition of the implemented Stripe capabilities into operation for the user, including knowledge transfer and the handover to Stripe Support. - Actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe’s payment infrastructure. Qualifications - 8+ years of consulting experience partnering with enterprise level strategic users on technology solutions, with a track record of top performance or a related field. - Ability to understand complex business requirements and craft tailored solutions. - Ability to quickly learn and explain technical concepts to Stripe’s largest users in a way which they will understand. - Proven program management skills and experience. - Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working. - Ability to recognize repeated user-facing issues and build scalable solutions. - Superior verbal and written communication skills. - Ability to operate independently in a highly ambiguous and fast-paced environment. - Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side to drive towards an agreed outcome. - Experience in working with or in complex enterprise organizational and decision making structures. - An ability to work collaboratively with and influence Stripe’s product and engineering teams to advocate for our users and continuously shape the forward roadmap of Stripe’s applications. Requirements - Prior experience at a growth stage Internet/Enterprise Software company. - Industry certifications to ensure project success. Typical certifications include: - Certified ScrumMaster - PMP or PRINCE2 Certification - Prior experience in the payments industry. - A familiarity with the integration and testing of APIs.
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