• Support the commercial function in commercially optimising vertical site performance to drive revenue across all channels • Act as the primary operational owner of commercial operational processes across all verticals • Conduct ongoing competitor analysis, develop new commercial process and agentic workflow ideas, and collaborate with product and marketing teams • Collaborate with commercial leadership to set, manage, and monitor BAU processes, KPIs, and OKRs • Leverage AI to enhance internal software and tooling to build effective, transparent internal processes across commercial operations • Identify inefficiencies and bottlenecks across commercial operations and design structured solutions • Own the design and deployment of operational workflows that reduce manual effort and improve output quality and consistency across the commercial team • Develop and maintain playbooks and performance standards for all commercial workflows • Coordinate with sales and commercial leadership on operational prioritisation and workflow sequencing • Lead the identification and scoping of agentic automation opportunities across commercial operations • Own and build the full development lifecycle for commercial agents across all commercial operations • Ensure quality, accuracy, and commercial alignment of all automated outputs • Iterate on agent performance post-deployment based on commercial data, stakeholder feedback, and operational signals • Establish and oversee QA processes across all commercial operations workflows • Generate, analyse, and present operational KPI reports to senior stakeholders • Monitor workflow and agent performance, surfacing actionable recommendations to commercial leadership • Operate as the internal expert on AI-enabled tools including Claude, Lovable, and others

• Support the commercial function in commercially optimising vertical site performance to drive revenue across all channels — doing so primarily by identifying where AI agents and automated workflows can replace or accelerate manual commercial processes, and then building them. • Act as the primary operational owner of commercial operational processes across all verticals, which in practice means owning the AI and automation layer that powers those processes, not just the processes themselves. • Conduct ongoing competitor analysis, develop new commercial process and agentic workflow ideas, and collaborate with product and marketing teams to drive operational improvements, using AI tooling to run analysis at scale, generate workflow concepts, and prototype solutions faster than traditional approaches allow. • Collaborate with commercial leadership to set, manage, and monitor BAU processes, KPIs, and OKRs across the commercial operations function, building AI-assisted reporting and monitoring infrastructure so that performance visibility is automated, not manual. • Leverage AI to enhance internal software and tooling to build effective, transparent internal processes across commercial operations, this is not a peripheral responsibility, it is the core mechanism through which this role delivers value. You are expected to be actively building, not just recommending. • Identify inefficiencies and bottlenecks across commercial operations and design structured solutions, your default answer to an inefficiency is an agent or an automated workflow, with manual process redesign as the fallback where automation is not yet viable. • Own the design and deployment of operational workflows that reduce manual effort and improve output quality and consistency across the commercial team, from initial architecture through to live deployment, with measurable reduction in human effort as the success metric. • Develop and maintain playbooks and performance standards for all commercial workflows, including documentation of how each AI agent or automated workflow is expected to behave, what good output looks like, and where human review is required. • Coordinate with sales and commercial leadership on operational prioritisation and workflow sequencing, translating commercial priorities into a build roadmap for agents and automations, and managing that roadmap actively. • Lead the identification and scoping of agentic automation opportunities across commercial operations, this means proactively finding problems worth solving with AI, not waiting to be briefed. You are expected to surface opportunities, make the case for them, and own the build.

Remote, Nationwide – Seeking Intern - College Everybody Has A Role To Play In Transforming Healthcare As a College Intern, you play a vital role in our mission to improve lives. As part of our collaborative environment, the College Intern will work on ongoing projects by drafting documents, preparing presentations, and ensuring seamless coordination of logistics. At Vituity we know the impact you can have. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity - Provide support for general business transactions. - Attend meetings and provide insight into discussions. - Collaborate on specific projects, offering assistance and contributing fresh ideas. - Participating in special projects as needed. - Attend training sessions or workshops to enhance skills and knowledge. - Seek feedback and actively engage in the learning process. - Performs related duties as required. - Gain exposure to the intersection of technology, analytics, and business strategy through hands-on involvement in projects focused on improving data accessibility, system efficiency, and business intelligence. - Support data-driven business operations by assisting with the collection, cleaning, analysis, and presentation of data related to market trends, competitor activities, and healthcare performance metrics. - Contribute to the maintenance and enhancement of our technology and data infrastructure, including database management, data quality initiatives, and the testing of new tool features (e.g., Salesforce). - Assist in the development of reports, dashboards, and other deliverables that provide valuable insights to inform business strategy and outreach efforts. Required Experience and Competencies - Currently enrolled in a degree program at an accredited college or university in a field of study related to the internship, or a recent graduate (within the last 6-12 months) required. - Work experience in an office or clinical environment, as applicable to the internship required. - 1-2 years of work experience of any capacity (can be positions held while in school, volunteer, or club experience) that is directly relevant to the internship preferred. - Excellent verbal and written communication skills. - Strong computer skills; proficient in Microsoft Office suite (Outlook, Word, Excel, PowerPoint). - Ability to work independently and as part of a collaborative team - Organizational and customer service skills. - Attention to detail. - Demonstrated ability to handle detailed work accurately and quickly, work to deadlines on multiple tasks, and to work as a team member in a collaborative and participatory manner, and to interact both in person and remotely with a courteous and professional demeanor. - Ability to work independently with drive and initiative as well as work well within a team setting. - Demonstrated self-learner interested in continued professional development and personal growth. The Community Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. - Monthly wellness events and programs such as yoga, HIIT classes, and more. - Trainings to help support and advance your professional growth. - Team building activities such as virtual scavenger hunts and holiday celebrations. - Flexible work hours. - Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more. Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. - Superior health plan options - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%25 plus discretionary profit-sharing contributions (eligible January following 18 months of service) - Generous paid time off starting 3-4 weeks’ annually - Student Loan Refinancing Discounts - Professional and Career Development Program - EAP and travel assistance included - Wellness program - Purpose-driven culture focused on improving the lives of our patients, communities, and employees We are excited to share the base salary range for this position is $17.00 per hour, exclusive of fringe benefits or potential bonuses. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. *Benefits for part-time and per diem vary. Please speak to a recruiter for more information. Applicants only. No agencies please.

• Guide and manage local and remote data center operational teams with a goal of 100% critical infrastructure and IT uptime and no lost time injuries • Ensure consistent service delivery and adherence to client and T5-driven operational standards across multiple sites • Develop and implement operational best practice standards; identify areas for procedure, process, and policy improvement and work with the Critical Facility Managers (CFM) and client to implement • Ensure compliance at the leadership level with standard operating and safety procedures by internal teams, vendors, customers, and other parties • Responsible for day-to-day and extensive reporting requirements to customers operations management and senior leadership on all business related to the operation of multiple data centers in multiple locations. This includes KPI and SLA management and reporting on a regular recurring basis • Support vendor selection process, and oversee vendor contracts, including vendor relationship management, including scope, and SLAs, participate in contract negotiation as needed • Participate in the annual opex & capex budgeting process as requested by T5FM management • Work with the CFMs to oversee all aspects of employee management including, but not limited to: hiring, scheduling, training and development, and performance management • All other duties consistent with your role as you may be assigned by T5FM management