• Oversee and maintain the office IT infrastructure, ensuring high availability and performance for 1500+ users. • Support internal users by troubleshooting hardware and software issues, both on-site and remotely. • Manage and configure network devices (switches, printers), workstations, and access control systems. • Drive automation by developing tools to streamline routine IT processes and repetitive tasks. • Ensure security and stability through proactive network monitoring, backup management, and system auditing. • Collaborate with the IT team to select and deploy the best hardware and software solutions for the company’s evolving needs.

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician Level II to our team! CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security. Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory. The Helpdesk Technician Level II provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. The ideal candidate will possess a detailed understanding of diverse IT systems, both On-premise and Cloud environments, and apply that understanding to provide support to CyberSheath customer’s systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role. Essential Responsibilities (included but not limited to): - Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice - Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services - Provide day-to-day operational support for: - Desktop and Server Operating Systems (Windows, Mac, Linux) - Microsoft Office 365, Azure, Teams, OneDrive, SharePoint - Networking Devices (firewalls, switches, wireless access points) - Line of Business Applications - On-premise and Cloud Backup and Disaster Recovery - Hardware peripherals (printers, monitors, docking stations, webcams, etc.) - Mobile Devices / Mobile Device Management (MAM / MDM) - Provide escalation support as necessary for Level I Helpdesk staff - Assist with the onboarding and offboarding of clients, systems, and users - Deploy and maintain security tools and management agents - Maintain current notes and time entries for all requests in the helpdesk ticketing system - Create and maintain comprehensive documentation for internal and client systems - Work with third-party vendors to remediate issues as needed Required Education, Experience, & Skills - Minimum 2+ years working for a Managed Service Provider (MSP) - Minimum of 5+ years’ experience working on an Information Technology Helpdesk using remote support tools - Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) - Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.) - Ability to provide exceptional customer service in all situations - Possess strong troubleshooting, problem-solving, and verbal/written communication skills - Experience with Microsoft Windows desktop and server operating systems - Experience with Microsoft Office 365 / Azure administration - Proficiency with Microsoft Server Active Directory / Group Policy - Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN) - Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc. - Knowledge of scripting and automation tools a plus - Demonstrated ability to work in a team environment - Must be authorized to work for any employer in the U.S Preferred Education, Experience, & Skills - Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field - Experience with Security Technologies: - Multifactor Authentication - Encryption - SIEM/SOAR - Endpoint Detection and Response - Preferred Certifications: - Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+ - Excellent organizational skills including the ability to balance conflicting priorities - Ability to work independently, remotely, and as part of a team Work Environment - This role is Remote with the potential for travel to client sites - Travel expectations - approximately 20% - Some on-call, shift, and evening work CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability. #LI_Remote Budgeted Pay Range $70,000—$83,000 USD

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician I to our team!  CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.   Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.  Role Overview The Helpdesk Technician I acts as the initial point of contact for users reporting technical issues or requesting assistance. provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. The ideal candidate will possess a detailed understanding of diverse IT systems, both On-premise and Cloud environments, and apply that understanding to provide support to CyberSheath customer’s systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role.  Essential Responsibilities (included but not limited to) - Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice  - Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services  - Provide day-to-day operational support for:  - Desktop and Server Operating Systems (Windows, Mac, Linux)  - Microsoft Office 365, Azure, Teams, OneDrive, SharePoint  - Networking Devices (firewalls, switches, wireless access points)  - Line of Business Applications  - On-premise and Cloud Backup and Disaster Recovery  - Hardware peripherals (printers, monitors, docking stations, webcams, etc.)  - Mobile Devices / Mobile Device Management (MAM / MDM)  - Provide escalation support as necessary for Level I Helpdesk staff  - Assist with the onboarding and offboarding of clients, systems, and users  - Deploy and maintain security tools and management agents  - Maintain current notes and time entries for all requests in the helpdesk ticketing system  - Create and maintain comprehensive documentation for internal and client systems  - Work with third-party vendors to remediate issues as needed  Required Education, Experience, & Skills  - Minimum 1+ years working for a Managed Service Provider (MSP)  - Minimum of 3+ years’ experience working on an Information Technology Helpdesk using remote support tools  - Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred)  - Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.)   - Ability to provide exceptional customer service in all situations  - Possess strong troubleshooting, problem-solving, and verbal/written communication skills  - Experience with Microsoft Windows desktop and server operating systems   - Experience with Microsoft Office 365 / Azure administration  - Proficiency with Microsoft Server Active Directory / Group Policy   - Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)  - Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.  - Knowledge of scripting and automation tools a plus  - Demonstrated ability to work in a team environment  - Must be authorized to work for any employer in the U.S  Preferred Education, Experience, & Skills  - Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field   - Experience with Security Technologies:  - - Multifactor Authentication  - Encryption  - SIEM/SOAR  - Endpoint Detection and Response  - Preferred Certifications - Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+  - Excellent organizational skills including the ability to balance conflicting priorities  - Ability to work independently, remotely, and as part of a team  Work Environment  - This role is Remote with the potential for travel to client sites  - Some on-call, shift, and evening work  CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.  #LI-REMOTE Budgeted Pay Range $55,000—$68,000 USD

Role Description We are looking for a reliable and proactive IT Support Specialist to provide 1st level technical support to both onsite and remote employees. The ideal candidate will have hands-on experience in troubleshooting hardware and software issues and be comfortable working independently in a remote setup. - Provide first-level technical support for hardware, software, and system-related issues - Act as the primary point of contact for IT support requests via ticketing tools, email, or chat - Troubleshoot issues related to laptops, desktops, printers, VPN, and peripherals - Install, configure, and maintain operating systems and business applications - Manage user accounts, permissions, and access (onboarding & off-boarding) - Diagnose and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) - Escalate complex issues to 2nd/3rd level support when required - Maintain accurate documentation of issues, resolutions, and IT processes - Support IT asset management and inventory tracking Qualifications - Minimum 2 years of experience in IT support / Helpdesk role - Bachelor's degree in computer science, IT, or related field (preferred) - Strong knowledge of Windows/macOS environments and hardware troubleshooting - Experience with Microsoft 365 administration and support - Familiarity with VPN, remote desktop tools, and basic networking concepts - Experience using ticketing systems (e.g., Jira, ServiceNow, Zendesk) - Strong communication skills in English (written and verbal) - Ability to work independently and manage multiple support requests - Comfortable working in remote and international team environments Requirements - Preferred: Basic experience with Active Directory - Understanding of IT security best practices Benefits - Opportunity to work with a global team - Professional growth and exposure to modern IT systems - Fully remote work environment