Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description The Associate Product Usage Analyst will support the research and investigation in tickets of the misuse of Turnitin products and take the appropriate action to validate and halt offending accounts and work with internal stakeholders to identify trends in investigated cases. - Work with our Product usage analyst to understand the impact of essay mills and contract cheating to our products. - Provide feedback around emerging trends in the misuse of Turnitin - Work within the Misuse team and research and analysis methodologies to detect when essay mills are using our online solutions. - Monitor and analyze internal misuse reports daily to identify anomalies, patterns, and unauthorized activities requiring further investigation. - Identify and review with Product usage analyst security holes that allow for unauthorized access to Turnitin. - Work with Product usage specialist to provide Technical Support leadership team accurately regular and ad-hoc reports related to investigations. - Document processes and procedures where needed and proactively identify improvements. - Assist in projects within the Technical Support team to improve identification of potential cases of misuse. - Assist Product usage analyst on delivery of OKR’s set for the Misuse team. Qualifications - Bachelor’s degree or relevant experience. - Experience in building internal and external customer relationships. - 3+ years in a successful customer care role. - User experience of ITS preferably Zendesk. - Excellent written and verbal communication skills. - Strong organizational and analytical skills. - Fluency with using MS Excel or/and Google sheets to an advanced level. - Past experience of working in an data driven role, where a high attention to detail is required in order to surface and investigate potential trends. - Understanding of SaaS. - Experience in understanding suspicious activity in Turnitin. - Familiarity with reporting with a will to develop these skills. - Show discretion when handling sensitive data. - Awareness and understanding of the education sector. Personal Attributes - Action-oriented mindset. - Passion for excellent customer and user experience. - Ability to work in a fast-paced environment whilst managing multiple priorities. - Ability to work independently and perform under pressure. - Broad knowledge of online software and relevant technologies. - Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners. - Operate with a high level of authenticity. - Ability to provide impartial feedback in a structured manner. - Always operating in the interests of Turnitin. - A keen analytical eye for data discrepancies, working in a methodical fashion. - Ability to flex time in order to be able to lead and attend meetings in multiple time zones. - Experience and understanding of cultural differences and how misuse may be viewed and treated within different regions. Additional information - A smart, fun, and professional environment where you can learn from and teach others. - A great mission -- you will be involved in building a distinct and recognizable global brand identity in the education market. Additional Information Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. - Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. - Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. - Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. - Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. - One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. - Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits - Remote First Culture - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off - Self-Care Days - National Holidays* - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement/* - Access to Modern Health (mental health platform) - Parental Leave* - Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description The Associate Product Usage Analyst will support the research and investigation in tickets of the misuse of Turnitin products and take the appropriate action to validate and halt offending accounts and work with internal stakeholders to identify trends in investigated cases. - Work with our Product usage analyst to understand the impact of essay mills and contract cheating to our products. - Provide feedback around emerging trends in the misuse of Turnitin - Work within the Misuse team and research and analysis methodologies to detect when essay mills are using our online solutions. - Monitor and analyze internal misuse reports daily to identify anomalies, patterns, and unauthorized activities requiring further investigation. - Identify and review with Product usage analyst security holes that allow for unauthorized access to Turnitin. - Work with Product usage specialist to provide Technical Support leadership team accurately regular and ad-hoc reports related to investigations. - Document processes and procedures where needed and proactively identify improvements. - Assist in projects within the Technical Support team to improve identification of potential cases of misuse. - Assist Product usage analyst on delivery of OKR’s set for the Misuse team. Qualifications - Bachelor’s degree or relevant experience. - Experience in building internal and external customer relationships. - 3+ years in a successful customer care role. - User experience of ITS preferably Zendesk. - Excellent written and verbal communication skills. - Strong organizational and analytical skills. - Fluency with using MS Excel or/and Google sheets to an advanced level. - Past experience of working in an data driven role, where a high attention to detail is required in order to surface and investigate potential trends. - Understanding of SaaS. - Experience in understanding suspicious activity in Turnitin. - Familiarity with reporting with a will to develop these skills. - Show discretion when handling sensitive data. - Awareness and understanding of the education sector. Personal Attributes - Action-oriented mindset. - Passion for excellent customer and user experience. - Ability to work in a fast-paced environment whilst managing multiple priorities. - Ability to work independently and perform under pressure. - Broad knowledge of online software and relevant technologies. - Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners. - Operate with a high level of authenticity. - Ability to provide impartial feedback in a structured manner. - Always operating in the interests of Turnitin. - A keen analytical eye for data discrepancies, working in a methodical fashion. - Ability to flex time in order to be able to lead and attend meetings in multiple time zones. - Experience and understanding of cultural differences and how misuse may be viewed and treated within different regions. Additional information - A smart, fun, and professional environment where you can learn from and teach others. - A great mission -- you will be involved in building a distinct and recognizable global brand identity in the education market. Additional Information Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. - Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. - Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. - Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. - Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. - One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. - Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits - Remote First Culture - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off - Self-Care Days - National Holidays* - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement/* - Access to Modern Health (mental health platform) - Parental Leave* - Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

• Supporting role for the Product Owner of the Patient Case Squad to translate business needs and requirements into stories for the product backlog for the Salesforce CRM system used by the Commercial organization. • Understand user needs and translate them into detailed requirements for the build team • Build use cases, writes, manages and clarifies user stories, visualization, and process flows. • Explain how requirements may be implemented from a functional standpoint and drive/improve user experience. • Stay 2-3 sprints ahead of squad and ensure each feature has a clear definition of done; ensures each feature level deliverable is aligned to a definition of readiness to enter sprint. • Communicate vision to developers and testers. May help write UAT scripts and participate in User Acceptance Testing as needed. • Document confirmed business processes to serve as reference for development and IT support. • Apply business process improvement methods for optimization. • In partnership with the PO, maintain deep understanding of the business processes and requirements to ensure that the squad’s backlog priorities are aligned with business / Group needs. • Track metrics and build reports to measure progress. • Help manage dependencies with other squads, working closely with squad PO, peer PAs and the Product Manager • Understands portfolio of IT systems that the business uses; may specialize in specific applications. • Support and/or facilitate system demos via inspect and adapt workshops as needed.

SUMMARY: This intermediate analyst position is responsible for supporting the Company’s actuarial functions. The core actuarial functions include pricing, reserving, reinsurance analysis, and forecasting. Additional responsibilities include management reporting, competitor analysis, strategy support, financial data calls, and other ad hoc projects. This position requires the understanding of insurance and business operations within Emerging Markets including, AF Group and COBX. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Independently gather and organize data and perform analyses for pricing, loss reserving, product development, reinsurance, capital management, and/or other financial or business purposes. Make recommendations and present findings to appropriate audiences. - Complete rate review analyses including calculation of rate indications and various actuarial assumptions, communicating to underwriting leadership in both written and presentation formats. Lead rate review meetings and facilitate decisions. - Independently compile rate pages and rate filing support for workers compensation and/or other lines of business. Respond to questions or objections from state insurance departments. - Provide oversight for the rate filing process including monitoring of the rate review schedule and working with Product Filings on timelines and procedures. Monitor quality of rate filings. - Provide commentary for various reports. Monitor management reporting metrics and report on unexpected variances. Participate in the development of new reports and tools for the department. - Monitor deployment of predictive models. - Independently update assumptions, parameters, and formulas in pricing and reserving tools. - Combine data from multiple sources to fulfill financial data call reporting requirements. Use bureau tools and forms to validate and submit financial call data. Research and resolve rating bureau inquiries, criticisms, and error reports related to financial data calls using appropriate combination of explanation and error correction. - Assist Regulatory Reporting for Financial Calls requiring Actuarial assistance. Review data and processes that impact financial data call reporting, recommend improvements, and implement solutions. - Complete quarterly reserve analyses for assigned segments, and statutory schedules (Schedule P, Schedule X) as required. - Assist with updating the Capital Model. - Perform ad hoc projects as required. Meet required deadlines. Document work performed. - Represent Actuarial in meetings with business partners. - Exercise discretion when communicating outside of the department and maintain confidentiality of information processed as appropriate. EDUCATION AND EXPERIENCE - Bachelor’s degree required, preferably in actuarial science, mathematics, or a related field. - Successful completion of at least three (3) CAS examinations is required. - A minimum of two (2) years of actuarial experience required, preferably in the P&C industry. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OTHER SKILLS AND ABILITIES - Ability to apply the principles of logical thinking to define problems, collect data, identify trends and draw conclusions. - Excellent oral and written communications skills, with the ability to communicate actuarial concepts and conclusions to non-actuaries. - Comfortable leading meetings and facilitating discussion. - Ability to manage multiple priorities, establish workflows, and meet necessary deadlines. - Ability to perform actuarial and statistical analyses. - Strong working knowledge of Microsoft Excel, Outlook, Word, and PowerPoint. Programming skills in SQL and/or statistical software (e.g. R, Python) preferred. - Ability to work both independently and as part of a team. - Knowledge of actuarial principles and practices, underwriting and claims practices is preferred. ADDITIONAL INFORMATION The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment. WORKING CONDITIONS PAY RANGE “Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $70,600 and $118,300.” We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract. #LI-CH1 #AFG Accident Fund Insurance Company of America