Benefits - Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy. - Future Security: 401(k) with matching - Student Loan Support – Up to $10,000 repayment assistance, because we invest in your future. - Educational Tuition Assistance - Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication. Job Summary The Insurance A/R Call Center Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. Essential Functions - Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. - Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. - Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. - Provides triage support for common issues related to platforms, applications, and back-office processes. - Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. - Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. - Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. - Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. - Performs other duties as assigned. - Maintains regular and reliable attendance. - Complies with all policies and standards. Qualifications - H.S. Diploma or GED required - Associate Degree or some college coursework in a related field preferred - 1-2 years of customer service experience required, preferably in a call center or help desk environment required - Familiarity with CRM software and customer service tools preferred - 1 year of experience in a hospital or physical business office preferred - 1 year of experience in call center with background of productivity expectations with high call volumes including customer correspondence - 1 year of experience with medical revenue cycle processes from scheduling through agency placement and final account disposition - Knowledge of insurance collection follow up or self-pay collections - Experience and knowledge about EOB, Remits, and UB-04s preferred Knowledge, Skills and Abilities - Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns. - Proficient in using computer systems, including Microsoft Office Suite and CRM platforms. - Excellent problem-solving and critical-thinking abilities. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Detail-oriented with a strong focus on accuracy and quality. - Demonstrated ability to work independently and as part of a team. - Strong interpersonal skills and the ability to build rapport with customers and colleagues. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. The Shared Services Center - Nashville provides business office support functions like billing, insurance follow-up, call center customer service, data entry and more for hospitals and healthcare providers. But we're not only about work. We know employing a skilled and engaged team of professionals is vitally important to our success, so we make sure to offer competitive benefits, recognition programs, professional development opportunities and a fun and engaging team environment. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

Thank you for considering a career at Bon Secours! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Fully Remote 8:00 am - 4:30 pm EST Contact Specialist role is a part of the Physicians Services, Enterprise Contact Center within Bon Secours Mercy Health. Under the leadership of the Enterprise Contact Center Team, the Patient Engagement Specialist role is responsible for providing exceptional customer service while scheduling patients. This role is critical to the organizational success of providing a white glove patient experience with patient safety being a priority. Responsibilities - Primarily supports inquiries for: registration, general information, clinical connection, work queue and messaging - Acts as first point of contact for inbound and outbound patient care inquiries and requests by omni-channel center - Leverages CRM to perform front-line customer support and resolves most issues and utilizes critical thinking to determine what customer inquiries require - Organizes work / resources to accomplish objectives - Participates in Peer mentor/mentee program - Proactively communicates issues or potential issues involving patient care and process improvement opportunities to your supervisor - Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information - Meets productivity requirements to ensure excellent care is provided to patients - Maintains stable performance under pressure and handles stress in ways to maintain relationships with patients and co-workers - Maintain satisfactory attendance and punctuality as set forth by BSMH and department policies - Must be able to work with minimal supervision Qualifications - High School Diploma or GED. College experience preferred. - 1-2 years of customer service experience required - Contact Center experience-preferred - Medical terminology preferred - Critical Thinking and problem-solving skills required - Active listening skills required - Prior healthcare experience preferred - Medical insurance experience is a plus - Solid computer knowledge and skills, including the ability to navigate complex systems and ability to troubleshoot is required - Ability to multi-task required - Excellent written and verbal communication skills this include spelling and grammar required - Previous experience using EPIC, Salesforce or other customer relationship management software preferred Bon Secours is an equal opportunity employer. As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: SS Physician Services - Enterprise Contact Center It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Call Center Agent Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need. Discover what your 25,000 future colleagues already know: Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. • We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. • We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities We are seeking a detail-oriented and empathetic Patient Recruitment Agent to support our virtual call-center operations. In this role, you will engage with patients located in Italy who have expressed interest in participating in clinical trials. You’ll guide them through pre-screening questions, provide information, and help determine their eligibility for ongoing studies. This is a remote, part-time opportunity, working mornings only, available to candidates that are fluent in Italian. The engagement is expected to last around three months, with potential extension depending on project workload. All communication will be with warm leads — no cold calling is involved. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Title: Contact Center Agent I Location: Peoria United States Job Description: Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position. Overview Work from home position-must reside within 60 miles of OSF Peoria location. Initial 6 week onsite training is full time Monday through Friday with day shift training hours discussed at interview. POSITION SUMMARY: The Agent I contributes to overall patient experience by delivering exceptional customer service to patients, families, caregivers, providers and the community during every interaction. Performs a complex variety of patient care activities in a contact center environment, including accurate appointment scheduling and pre-registration to achieve first contact resolution and optimize patient flow. Consistently demonstrates OSFâ€s mission and service standards while addressing patient inquiries and concerns. Collaborates with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes. Qualifications REQUIRED QUALIFICATIONS: Education: High School Diploma or GED. Experience: Two years of customer service experience. Other skills/knowledge: Embraces a culture of customer-centric behavior and innovation critical to a contact center environment. Possesses strong customer service skills and the ability to demonstrate courtesy, compassion and empathy. Must be able to multitask, use of dual monitors, handling telephone conversations with customers while entering data in a computer real time. Ability to work in multiple types of electronic systems at once to manage consumers needs. Must be available to work a flexible schedule that may include evening, weekend and holiday shifts. Proficiency in the use of computers and ability to type a minimum of 35 wpm. Must have strong verbal and written communication skills including good voice quality; good diction and articulation. Possesses the ability to work independently and learn on the job. Recognizes and solves typical problems that occur in own work area without supervisory approval; evaluates and selects solutions for established operations. PREFERRED QUALIFICATIONS: Bachelor's Degree 2 years' customer service experience in a healthcare setting. Knowledge terminology used by insurance and managed care health plans. Knowledge of medical terminology. Knowledge of functions and relationships within a hospital environment. OSF HealthCare is an Equal Opportunity Employer.