• Own the execution of the 2026 CRO roadmap. You will be responsible for defining our optimization vision, strategy and roadmap. You will drive a team in a fast-paced environment to launch, adjust, pivot, or scale experiments based on real-time A/B test results. • Serve as the product lead for two squads—both focused in Web CRO for different portions of the same user journey. • Partner with our Data Team to define tracking requirements, analyze A/B test performance, and build visualization reports in Tableau. • Work closely with Product Designers to bridge the gap between qualitative research and quantitative data, ensuring every experiment is both user-centric and business-aligned. • Align with Marketing on content and performance marketing initiatives and coordinate with other product areas (Zicasso’s Platforms for Travelers, Partners and Customer Care Team) to ensure seamless data flow across our ecosystem.

• Own Product Strategy: Lead the end to end vision and roadmap, partnering with data, design, engineering and marketing to drive growth across organic funnels. • Accelerate Growth: Launch and optimize experiences that improve customer outcomes and scale the business. • Leverage Market Insights: Conduct thorough market analysis and user research to identify opportunities, inform strategy and guide product decisions. • Champion Consumer-Centric Innovation: Deeply understand consumer behaviors and needs to deliver personalized high-impact product experiences. • Drive Execution: Partner cross functionally to deliver new features and product enhancements on time and with measurable impact. • Optimize Performance: Use data, A/B testing and experimentation to improve engagement, conversion and retention. • Advocate for the Customer: Keep user needs and outcomes at the heart of every decision. • Mentor and Collaborate: Support junior PMs, fostering growth, inclusion and shared success.

• Translate the CEO's product direction into a clear, sequenced, quarterly roadmap across software, diagnostics, field enablement, and data products. • Maintain and communicate the roadmap to all stakeholders: Engineering, Sales, Customer Success, Operations, and executive leadership. • Apply prioritization frameworks to ensure transparent, data-informed sequencing decisions. • Manage the backlog end-to-end: grooming, sprint planning, and ensuring engineering always has a clear, unambiguous queue. • Balance investment across new features, platform improvements, and technical debt in collaboration with engineering leadership. • Write precise, complete PRDs and user stories with clear acceptance criteria, edge cases, and success metrics for every feature shipped. • Lead product discovery: customer interviews, usability sessions, field technician feedback and convert insights directly into requirements. • Partner daily with engineering to clarify scope, resolve ambiguity, and keep delivery on track without creating process overhead. • Own the full product lifecycle from concept through launch, iteration, and deprecation. • Define and track product health metrics: uptime, diagnostic accuracy, feature adoption, and operational workflow efficiency. • Serve as the connective tissue between Engineering, Operations, Sales, Customer Success, and Field Services — ensuring everyone knows what's shipping and when. • Coordinate product launches end-to-end: release notes, enablement materials, Sales and CS briefings, and customer communications. • Facilitate weekly product reviews with engineering and bi-weekly roadmap syncs with the executive team. • Identify and surface cross-functional risks early - technical, operational, and timeline so they can be resolved before they block delivery. • Conduct continuous customer discovery across charging networks, site hosts, utilities, and field technicians to keep requirements grounded in operational reality. • Monitor the competitive landscape and surface relevant market shifts, regulatory changes, or technology trends that should influence roadmap priorities. • Provide Sales and Customer Success with product positioning support, FAQs, and competitive talking points aligned to the current roadmap. • Track product usage, uptime metrics, and diagnostic performance ensuring teams have visibility into whether what we're shipping is working. • Design and run pilots and lighthouse programs to validate product decisions before broad rollout. • Use data to inform prioritization, measure feature health, and drive continuous improvement cycles. • Maintain awareness of EV charging industry standards, cybersecurity requirements, privacy regulations, and accessibility guidelines as they affect product decisions. • Flag product risk (technical, regulatory, and operational) early and ensure they are surfaced to the CEO and engineering leadership. • Support build-vs-buy evaluation with structured research and recommendation framing. • Serve as the connective force between Engineering, Operations, Sales, Partnerships, Customer Success, and Finance. • Facilitate alignment around outcomes, timelines, and responsibilities. • Establish scalable processes that support transparent communication and cross-functional execution. • Prepare product updates and roadmap communications for the executive team.

• Own the product strategy for the hospital platform • Define and continuously refine the product strategy across Recare’s hospital-facing portfolio • Turn company vision into clear strategic choices around sequencing, positioning, segmentation, differentiation, and investment focus • Decide where to place bets across established and emerging products, balancing short-term business impact with long-term platform value • Make clear prioritisation calls and communicate the rationale behind them across product, engineering, design, data, and commercial teams • Oversee three product groups: Docs & Capture, Patient Platform, and Agent & AI Chat • Ensure the portfolio functions as a coherent system rather than a set of disconnected roadmaps • Align portfolio priorities with customer needs, market opportunities, adoption signals, and commercial goals • Drive clarity on where Recare should accelerate, iterate, or say no • Lead, coach, and develop a growing team of product leaders and product managers • Support experienced PMs with context and autonomy while actively developing less experienced team members • Raise the bar for product thinking, strategic judgment, customer understanding, analytical rigour, and execution quality • Create an environment of ownership, clarity, honest feedback, and strong collaboration • Improve how product teams plan, review, prioritise, and ship • Build scalable decision-making and planning cadences that keep teams aligned without adding unnecessary process • Ensure product development stays close to users, metrics, and business outcomes • Stay actively involved in discovery, product reviews, strategic trade-offs, and major launches • Work closely with customer-facing teams and stakeholders to understand hospital workflows and market dynamics • Bring a strong point of view on product quality, usability, and simplicity in complex healthcare workflows • Stay close enough to the work to support teams directly when needed • Help define upcoming product hires and role scopes • Play an active role in interviewing and hiring product talent • Build the product organisation Recare needs for its next stage of growth