• Own the product strategy for the hospital platform • Define and continuously refine the product strategy across Recare’s hospital-facing portfolio • Turn company vision into clear strategic choices around sequencing, positioning, segmentation, differentiation, and investment focus • Decide where to place bets across established and emerging products, balancing short-term business impact with long-term platform value • Make clear prioritisation calls and communicate the rationale behind them across product, engineering, design, data, and commercial teams • Oversee three product groups: Docs & Capture, Patient Platform, and Agent & AI Chat • Ensure the portfolio functions as a coherent system rather than a set of disconnected roadmaps • Align portfolio priorities with customer needs, market opportunities, adoption signals, and commercial goals • Drive clarity on where Recare should accelerate, iterate, or say no • Lead, coach, and develop a growing team of product leaders and product managers • Support experienced PMs with context and autonomy while actively developing less experienced team members • Raise the bar for product thinking, strategic judgment, customer understanding, analytical rigour, and execution quality • Create an environment of ownership, clarity, honest feedback, and strong collaboration • Improve how product teams plan, review, prioritise, and ship • Build scalable decision-making and planning cadences that keep teams aligned without adding unnecessary process • Ensure product development stays close to users, metrics, and business outcomes • Stay actively involved in discovery, product reviews, strategic trade-offs, and major launches • Work closely with customer-facing teams and stakeholders to understand hospital workflows and market dynamics • Bring a strong point of view on product quality, usability, and simplicity in complex healthcare workflows • Stay close enough to the work to support teams directly when needed • Help define upcoming product hires and role scopes • Play an active role in interviewing and hiring product talent • Build the product organisation Recare needs for its next stage of growth

• Drive outcomes and own the results on a multi-million dollar business line. • Help develop and implement the Hostaway AI vision, strategy, and roadmap, breaking that down into rapidly shippable projects, consistent with the company vision. • Collect and analyze customer, stakeholder, and team feedback to shape requirements, features, and end products. • Work with senior management to create product plans and roadmaps, based on your interaction with customers and aggregate customer feedback. • Partner with sales, customer success, and engineering to ship features and products that solve the right problems. • Ensure products and releases are launched correctly and on schedule. • Define and analyze the metrics that determine success. • Make creative recommendations to expand the product base and vision. • Actively seek out opportunities to innovate.

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description We are seeking a Product Owner to function as the bridge between the Product Manager and the delivery team by aligning both parties to the common goals and big picture of the enterprise and business. Reporting to the Sr. Manager of Product, you will be working closely with Product Managers coordinating with them on the scoping and priority issues on a regular basis. Roles & Responsibilities What you will be doing: - You’ll help drive the day-to-day execution of our pre-service prior authorization product area by making sure the team is working on the right problems, with the right level of clarity, and in the right order. - Partner closely with the Product Manager to turn business priorities and customer needs into clear, actionable work for engineering. - Write and refine user stories, acceptance criteria, and requirements so the team has what it needs before development starts. - Own and maintain the backlog for your area, making thoughtful trade-offs based on customer value, business priority, and engineering realities. - Work with engineering, QA, design, and other partners to clarify requirements, answer questions quickly, and keep work moving. - Help break down larger initiatives into practical, phased deliverables that can be shipped and learned from. - Review completed work to make sure it meets the intended business need and acceptance criteria. - Partner with stakeholders across product, operations, and leadership to align on scope, priorities, risks, and dependencies. - Use customer feedback, team input, and data to improve requirements, support prioritization, and guide product decisions. - Support release readiness by ensuring features are well understood, validated, and communicated clearly. Must haves: - 7–8 years of experience in U.S. healthcare, with at least 4 years in a Product Owner, Lead BA, or similar product-focused role. - Strong experience on the pre-service side of the business, especially prior authorization workflows. - Solid understanding of X12 278 & HL7 transactions. FHIR experience is preferred. - Strong experience gathering, documenting, and refining business and functional requirements. - Ability to write clear user stories and acceptance criteria that engineering teams can execute with confidence. - Hands-on experience with SQL for analysis, validation, or investigating product and workflow issues. - Experience working with tools such as Jira/Confluence in an Agile product development environment. - Strong judgment, organization, and follow-through when managing competing priorities. - Enough technical depth to work effectively with engineering and ask the right questions without needing to be the architect. - Strong problem-solving skills and the ability to connect business pain points to product opportunities. - Comfort using data to validate decisions, investigate issues, and support prioritization. - Ability to think in workflows, edge cases, and downstream impact. Nice to have: - Experience with cloud-based products, especially Azure. - Exposure to APIs, interoperability, or healthcare data exchange platforms. - Experience with analytics or product insight tools such as Power BI, Pendo, or QuickSight. - Familiarity with data pipelines or workflow/reporting-oriented product areas. - Experience working in a healthcare technology company or startup environment. Key skills we’re looking for - Healthcare domain strength - Good understanding of pre-service and broader revenue cycle workflows. - Working knowledge of healthcare data exchange and transaction standards, especially X12 278, with familiarity in HL7/FHIR as a plus. - Ability to understand how provider, payer, and operational workflows connect in the real world. Product ownership - Strong backlog ownership and prioritization skills. - Ability to translate business needs into clear, practical requirements. - Good product judgment, knowing when to push for more detail, when to simplify, and when to make a trade-off. - Comfort working through ambiguity and helping teams move forward without overcomplicating things. Cross-functional execution : - Strong partnership skills across product, engineering, QA, and business stakeholders. - Clear written and verbal communication. - Ability to stay close to delivery without turning the role into project management or Scrum Master support. Eligibility Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Description Join USRM's Experience & Strategy team as a Product Owner (PO) supporting customer data management experiences within the Direct go-to-market vertical. The Distribution domain is the new owner of the Customer Service Workbench (CSW) application as part of a broader journey to support modern sales experiences for our Insurance Professionals. This PO role will own a product backlog supporting CSW for USRM, including enabling CSW as part of Frontier and the release of OneAuto. This role will report to the Director, Product Owner of the I Buy / I Sell Insurance Professional; Direct & Frontier portfolio. The portfolio's mission is to "Empower our internal & external insurance professionals to deliver value for their customers and Liberty through profitable New Business Growth. We do this through Sales Experiences that delight users and deliver accurate & efficient quotes." The Product Owner will: - Be a member of the Agile team, representing the voice of the customer and the organization through the delivery of business value. - Work closely with stakeholders (business and technology), including executive leadership, to define and prioritize features and stories, ensuring alignment with customer needs and organizational goals. - Understand customers' problems in detail and ensures the problems are clearly defined, prioritized and the squad/team is focused on the most valuable work for the organization. - Be a team member, always communicating with stakeholders to ensure an aligned understanding of how the squad/team can provide the highest value for the customer through the lens of the organization. - Collaborate with squads/teams, technologies and architects across the organization to develop a deep understanding of the technologies and systems they support. Responsibilities - Accountable for collaboratively creating a product vision for the customer data management experience in Direct, currently enabled by CSW. This is done in alignment with strategic priorities with stakeholders. Contributes to the development of the portfolio vision. - Communicates the vision as a product strategy to their engineering team and other teams outside their portfolio & functional area as well as executive leadership. - Develop and achieve CSW product level KPIs. Manage products with high degree of strategy, scope, and complexity. - Owns and maintains the CSW product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable user stories. - Sets priorities and actively participates in squad/team quarterly planning. Contributes to priorities for and actively participates in portfolio quarterly planning. Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities. - Participates in squad/team demos, retrospectives, and all other ceremonies. - Works daily with the agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy. - Leads IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution. - Monitors and maintains the CSW product health. Designs additional monitoring to support enhanced understanding of product health. Proactively monitors impact of their product on others in the ecosystem. - Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product. - Drives alignment with stakeholders to understand the impact that their products' regulatory, compliance, and other industry constraints will have on other products in the portfolio. Negotiates with internal and external squads/teams to set aligned priorities among squads/teams both within and outside the portfolio. Qualifications - Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors' degree in relevant field (business, computer science, humanities etc.), 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams - Master's degree preferred - High level of proven business expertise needed to set clear priorities for product and understand business value impacts - Develops strong stakeholder relationships and influencing across multiple organizational boundaries - Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs - Ability to lead varied audiences through census building - Proven experience with Agile practices and expectations - Comfortable with making decisions with some level of uncertainty - Strong communication skills, both written and verbal - Knowledge of insurance industry preferred - Knowledge of relevant products and portfolio strongly preferred - Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices - California - Los Angeles Incorporated - Los Angeles Unincorporated - Philadelphia - San Francisco USD $120000.00 - $225000.00