• Staff Software Engineer - Full Stack serves as an emerging subject matter expert, while serving as an individual contributor that exhibits a high level of trust, autonomy and empowerment • With minimal oversight from leadership, responsible for leading and monitoring the ability to meet scope, schedule and delivery requirements • Actively participates in conversations and planning sessions with partners and key stakeholders • Elaborates on and evolves complex and ambiguous products to uncover constraints and new opportunities • Reduces ambiguity in the systems by adding documentation, refactoring, and automated testing • Troubleshoot and Resolve Production Issues • Utilize DataDog (and potentially Dynatrace) to monitor application performance, identify anomalies, and proactively address potential problems • Participate in our on-call rotation approximately once per month • Write and review code to improve observability and fix bugs.

Thousands of hotels, resorts, and casinos around the world depend on Duetto’s platform to run their revenue strategy — and you’ll be one of the people making sure it never lets them down. As a Senior DevOps Engineer, you’ll own the infrastructure that powers our global SaaS platform: designing for scale, building for reliability, and driving the kind of security-first culture that keeps us ahead of the curve. If you thrive in complex cloud environments, love solving hard problems, and want your work to have real, tangible impact — this is the role. What makes us different? Duetto is the hospitality industry’s leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world’s first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we’ve been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we’re accelerating our investment in AI — and we’re genuinely passionate about the industry we serve. We build products we’re proud of, for customers we care about. What you’ll be doing - Design and implement robust, scalable AWS infrastructure — supporting key system migrations, platform growth, and the reliability our customers depend on. - Own the reliability, performance, and security of our production environment: high uptime, rapid incident resolution, and proactive capacity planning. - Build and maintain CI/CD pipelines, deployment automation, and infrastructure-as-code using Terraform, Terragrunt, and Chef. - Monitor system health using enterprise observability tools (Prometheus, Grafana, DataDog), defining metrics and response playbooks that get ahead of incidents before they happen. - Lead security-first practices across the infrastructure estate — proactively addressing vulnerabilities and driving SOC 2 compliance. - Partner with engineering teams to integrate operational requirements into the development lifecycle and align on architecture decisions. - Champion AI adoption within DevOps and SRE workflows, evaluating tooling that increases team velocity and reduces toil. - Respond to on-call incidents with urgency — troubleshoot complex issues, lead detailed root cause analyses, and implement fixes that prevent recurrence. What we’re looking for You may be a great fit if you have: - 5+ years in a DevOps, SRE, or infrastructure engineering role. - Hands-on AWS experience across IAM, VPC, EC2, ELB, RDS, S3, Lambda, API Gateway, Secrets Manager, KMS, CloudWatch, and CloudTrail — including multi-account management and SSO. - Proficiency with Terraform for infrastructure-as-code, plus experience with configuration management tools like Chef or Ansible. - Experience with CI/CD tooling including GitHub, GitHub Actions, JFrog Artifactory, and Jenkins, with familiarity with GitOps methodologies. - Strong working knowledge of enterprise monitoring platforms — Prometheus, Grafana, or DataDog. - Solid troubleshooting skills and a track record of leading root cause analyses and implementing durable fixes. - Proficiency reading Java, Ruby, Bash/Zsh, HCL, Python, and JavaScript. - Experience with SOC 2 compliance and security-first infrastructure practices. - Comfort with a weekly on-call rotation. Strong candidates may also have: - Experience with container and orchestration technologies — Docker, ECS, or EKS. - Experience migrating workloads from on-prem or colocation environments to AWS. - Familiarity with Windows Server, SQL Server, IIS, and .NET environments. - Experience administering and synchronising MongoDB replica sets. - Knowledge of ISO 27001, Layer 7 load balancing, or Terragrunt. - Background in hospitality technology. - A degree in Computer Science or a related field — or equivalent experience. Why Duetto? - Infrastructure that matters — your work directly underpins a platform that hotel operators around the world rely on every day. The stakes are real, and so is the satisfaction. - AI is how we work — we’re not just talking about AI adoption; we’re actively investing in it across every function, including DevOps. You’ll have space to evaluate and implement tooling that makes a genuine difference. - A team that moves fast — you’ll report into the Senior DevOps Manager and work alongside engineers who are serious about craft, reliability, and continuous improvement. - Growth with purpose — backed by GrowthCurve Capital, we’re scaling our platform and our team. There’s a lot being built here, and senior engineers have real influence over how it’s done. - Come as you are — we’re a diverse, distributed team that values different perspectives and builds inclusively. The details Location: United States Work model: Remote Reports to: Senior DevOps Manager Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Sound like you? We’d love to hear from you — even if you don’t tick every box. Diverse perspectives and non-traditional paths make our team stronger. Apply and let’s talk. #LI-REMOTE

About Soracom Soracom was founded in 2014 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 8,000 customers and connects over eight million devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. Headquartered in Tokyo with offices in the US and UK, Soracom is now building out a global team to continue the company's rapid growth. Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world! Desired Qualities With over a decade of experience and the power of cutting-edge technology, we continue to embrace the agility, innovation, and entrepreneurial spirit. We believe our success is driven by a team of curious, action-oriented individuals who thrive in a fast-moving and global environment. In addition to strong professional expertise, we look for people who: - Take ownership and work autonomously with a hands-on mindset. - Adapt quickly to change and stay flexible in new situations. - Approach others with integrity, empathy, and mutual respect. - Stay curious and informed about new technologies and trends. About the Role As a Customer Reliability Engineer (CRE) at Soracom, you will play a key role in driving customer anxiety to zero. Working closely with a team that is as passionate about IoT as you are, you will help customers build their IoT solutions, solving real-world problems and shaping the future of this rapidly-growing industry. You will own the customer support experience: investigating issues, crafting accurate responses, and guiding customers to resolution, while leveraging AI and collaborating with internal experts. For complex cases and mission-critical environments, you will bring the judgment, technical depth, and empathy that only a person can deliver. You will also help improve the overall customer experience by strengthening knowledge foundations, support systems, and channeling customer feedback into product improvements. Key Responsibilities - Provide technical support to users who are implementing the Soracom platform in their IoT solutions - Work with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responses - Publish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-service - Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services

About Soracom Soracom was founded in 2014 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 8,000 customers and connects over eight million devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. Headquartered in Tokyo with offices in the US and UK, Soracom is now building out a global team to continue the company's rapid growth. Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world! Desired Qualities With over a decade of experience and the power of cutting-edge technology, we continue to embrace the agility, innovation, and entrepreneurial spirit. We believe our success is driven by a team of curious, action-oriented individuals who thrive in a fast-moving and global environment. In addition to strong professional expertise, we look for people who: - Take ownership and work autonomously with a hands-on mindset. - Adapt quickly to change and stay flexible in new situations. - Approach others with integrity, empathy, and mutual respect. - Stay curious and informed about new technologies and trends. About the Role As a Customer Reliability Engineer (CRE) at Soracom, you will play a key role in driving customer anxiety to zero. Working closely with a team that is as passionate about IoT as you are, you will help customers build their IoT solutions, solving real-world problems and shaping the future of this rapidly-growing industry. You will own the customer support experience: investigating issues, crafting accurate responses, and guiding customers to resolution, while leveraging AI and collaborating with internal experts. For complex cases and mission-critical environments, you will bring the judgment, technical depth, and empathy that only a person can deliver. You will also help improve the overall customer experience by strengthening knowledge foundations, support systems, and channeling customer feedback into product improvements. Key Responsibilities - Provide technical support to users who are implementing the Soracom platform in their IoT solutions - Work with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responses - Publish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-service - Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services