Job Closed
This listing is no longer active.
Redefining IT for the life sciences
IT Operations – Service Delivery Manager, Data Warehousing
Location
United States
Posted
57 days ago
Salary
0
Seniority
Senior
Job Description
IT Operations – Service Delivery Manager, Data Warehousing
Slipstream IT
• Responsible for the management of data management services being provided to multiple Slipstream clients. • This includes both data warehousing and master data management services. • The SDM manages a virtual team of both off-shore and on-shore resources that are responsible for the ongoing operation and enhancement of various software platforms and applications that consume, cleanse, aggregate and publish data supporting pharmaceutical business processes. • Manage service requests and incidences for assigned accounts in line with contractual SLAs. • Serves as liaison between Slipstream support team and Client stakeholders • Monitors and communicates change control procedures • Research and troubleshoots technical and processing issues. • Manages enhancement queue and budget • Initiates escalation for issue resolution • Works with Client to prioritize incidents and Service requests • Confirms SLAs are met, generates and disseminates SLA reports • Provides required engagement, status and escalation reports • Knowledge of pharmaceutical business processes and data is a plus. • Confirms results remain consistent with Client expectations and satisfaction • Is responsible for all Slipstream personnel, activities, and deliverables • Is responsible for initiating change control process • Monitors and communicates change control procedures • Manages enhancement queue and budget • Initiates escalation for issue resolution • Works with Client to prioritize incidents and Service requests • Confirms SLAs are met, generates and disseminates SLA reports • Provides required engagement reports
Job Requirements
- Experience with customer engagement and reporting of metrics to track progress
- Services are typically managed via both a SharePoint and a ServiceNow ticketing platform, so any related experience is highly preferred.
- Clear, concise communication skills, organizational prowess and sharp attention to detail are a must
- Experience with SharePoint and/or ServiceNow ticketing systems are required.
- Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control
- Knowledge of Active Directory, Azure, O365, MFA, SSO, networking and server concepts
- Understanding of management and development of service ticket metrics and KPIs
- Ability to multi-task and thrive in a fast-paced and dynamic environment
- Strong verbal and written communication skills
- Ability to build strong relationships with clients and coworkers
- College or technology school degree required.
Benefits
- 401k match
- Comprehensive group health, dental, vision benefits
- Life insurance/LTD
- Discretionary PTO
Related Guides
Related Categories
Related Job Pages
More Operations Jobs
About Huzzle At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor Job Summary We are looking for a Billing & Operations Specialist with strong experience in QuickBooks, invoicing workflows, and service-based businesses. This role is central to ensuring all services, repairs, and treatments are accurately quoted, billed, and recorded. You will manage billing operations using QuickBooks and Skimmer, oversee accounts receivable, and help build scalable processes by creating and improving Standard Operating Procedures (SOPs). This is an ideal opportunity for someone who thrives in structured, detail-heavy environments and has experience in field service industries such as pool service, HVAC, plumbing, or similar sectors. Key Responsibilities - Manage QuickBooks reconciliations and month-end closing processes - Create, send, and track quotes and invoices using Skimmer (or similar tools) - Ensure accurate data synchronization between service platforms and QuickBooks - Monitor accounts receivable, including follow-ups on overdue or declined payments - Maintain clean and accurate financial records; investigate and resolve discrepancies - Develop, document, and optimize SOPs for billing and operational workflows - Support general administrative and operational tasks across the business - Collaborate with field and operations teams to ensure accurate job costing and billing
About Huzzle At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor Job Summary We are looking for a Billing & Operations Specialist with strong experience in QuickBooks, invoicing workflows, and service-based businesses. This role is central to ensuring all services, repairs, and treatments are accurately quoted, billed, and recorded. You will manage billing operations using QuickBooks and Skimmer, oversee accounts receivable, and help build scalable processes by creating and improving Standard Operating Procedures (SOPs). This is an ideal opportunity for someone who thrives in structured, detail-heavy environments and has experience in field service industries such as pool service, HVAC, plumbing, or similar sectors. Key Responsibilities - Manage QuickBooks reconciliations and month-end closing processes - Create, send, and track quotes and invoices using Skimmer (or similar tools) - Ensure accurate data synchronization between service platforms and QuickBooks - Monitor accounts receivable, including follow-ups on overdue or declined payments - Maintain clean and accurate financial records; investigate and resolve discrepancies - Develop, document, and optimize SOPs for billing and operational workflows - Support general administrative and operational tasks across the business - Collaborate with field and operations teams to ensure accurate job costing and billing
About Huzzle At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor Job Summary We are looking for a Billing & Operations Specialist with strong experience in QuickBooks, invoicing workflows, and service-based businesses. This role is central to ensuring all services, repairs, and treatments are accurately quoted, billed, and recorded. You will manage billing operations using QuickBooks and Skimmer, oversee accounts receivable, and help build scalable processes by creating and improving Standard Operating Procedures (SOPs). This is an ideal opportunity for someone who thrives in structured, detail-heavy environments and has experience in field service industries such as pool service, HVAC, plumbing, or similar sectors. Key Responsibilities - Manage QuickBooks reconciliations and month-end closing processes - Create, send, and track quotes and invoices using Skimmer (or similar tools) - Ensure accurate data synchronization between service platforms and QuickBooks - Monitor accounts receivable, including follow-ups on overdue or declined payments - Maintain clean and accurate financial records; investigate and resolve discrepancies - Develop, document, and optimize SOPs for billing and operational workflows - Support general administrative and operational tasks across the business - Collaborate with field and operations teams to ensure accurate job costing and billing
• Responsible for managing local and corporate client relationships • Promoting Medcor, Inc.s ethics and values • Understanding the organizational environment of the clinics • Responsible for the management and leadership of staff at clinic sites including: Supervision of staff which involves direct and indirect responsibilities for interviewing, selection, training, motivating, wage and salary administration, documented & timely feedback, performance appraisal, developing goals, and developing procedures to ensure achievement of goals • Assisting with problem solving at sites and the proper use of electronic medical records by staff • Responsible for budget management at assigned clinics, including: Maximizing revenue generation; controlling expenses • Maximizing cash flow and volume, and managing site budget setting process • Monitoring performance and acting to ensure financial targets and objectives are met • Assuring accurate monthly financial billing and contract rate compliance in such billings • Accountable for assuring standard operating procedures are in place and utilized in clinics in addition to growth in clinic volumes and services • Developing relationships with client executives, supervising physicians and other local health care providers as needed • Working closely with Medcor corporate office to share information and improve the quality of our clinic services and solve problems in the field • Responsible for sites including: Coordination with corporate, training needs, local client relations • Coordination with Medcor and client IT staff for computer requirements and needs • Coordination with Medcor HR for staffing needs • Coordination with Medcor accounting to confirm accounting procedures • Ensuring medical and office supplies are in place • Supporting training via Medcor training department and other development of staff as needed • Instuting and participating in regular staff meetings and operations management team meetings • Work effectively and relate well with others including supervisors, colleagues, and individuals inside and outside the company

