About Soracom Soracom was founded in 2014 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 8,000 customers and connects over eight million devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. Headquartered in Tokyo with offices in the US and UK, Soracom is now building out a global team to continue the company's rapid growth. Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world! Desired Qualities With over a decade of experience and the power of cutting-edge technology, we continue to embrace the agility, innovation, and entrepreneurial spirit. We believe our success is driven by a team of curious, action-oriented individuals who thrive in a fast-moving and global environment. In addition to strong professional expertise, we look for people who: - Take ownership and work autonomously with a hands-on mindset. - Adapt quickly to change and stay flexible in new situations. - Approach others with integrity, empathy, and mutual respect. - Stay curious and informed about new technologies and trends. About the Role As a Customer Reliability Engineer (CRE) at Soracom, you will play a key role in driving customer anxiety to zero. Working closely with a team that is as passionate about IoT as you are, you will help customers build their IoT solutions, solving real-world problems and shaping the future of this rapidly-growing industry. You will own the customer support experience: investigating issues, crafting accurate responses, and guiding customers to resolution, while leveraging AI and collaborating with internal experts. For complex cases and mission-critical environments, you will bring the judgment, technical depth, and empathy that only a person can deliver. You will also help improve the overall customer experience by strengthening knowledge foundations, support systems, and channeling customer feedback into product improvements. Key Responsibilities - Provide technical support to users who are implementing the Soracom platform in their IoT solutions - Work with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responses - Publish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-service - Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services

About Soracom Soracom was founded in 2014 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 8,000 customers and connects over eight million devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. Headquartered in Tokyo with offices in the US and UK, Soracom is now building out a global team to continue the company's rapid growth. Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world! Desired Qualities With over a decade of experience and the power of cutting-edge technology, we continue to embrace the agility, innovation, and entrepreneurial spirit. We believe our success is driven by a team of curious, action-oriented individuals who thrive in a fast-moving and global environment. In addition to strong professional expertise, we look for people who: - Take ownership and work autonomously with a hands-on mindset. - Adapt quickly to change and stay flexible in new situations. - Approach others with integrity, empathy, and mutual respect. - Stay curious and informed about new technologies and trends. About the Role As a Customer Reliability Engineer (CRE) at Soracom, you will play a key role in driving customer anxiety to zero. Working closely with a team that is as passionate about IoT as you are, you will help customers build their IoT solutions, solving real-world problems and shaping the future of this rapidly-growing industry. You will own the customer support experience: investigating issues, crafting accurate responses, and guiding customers to resolution, while leveraging AI and collaborating with internal experts. For complex cases and mission-critical environments, you will bring the judgment, technical depth, and empathy that only a person can deliver. You will also help improve the overall customer experience by strengthening knowledge foundations, support systems, and channeling customer feedback into product improvements. Key Responsibilities - Provide technical support to users who are implementing the Soracom platform in their IoT solutions - Work with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responses - Publish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-service - Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services

About Soracom Soracom was founded in 2014 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 8,000 customers and connects over eight million devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. Headquartered in Tokyo with offices in the US and UK, Soracom is now building out a global team to continue the company's rapid growth. Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world! Desired Qualities With over a decade of experience and the power of cutting-edge technology, we continue to embrace the agility, innovation, and entrepreneurial spirit. We believe our success is driven by a team of curious, action-oriented individuals who thrive in a fast-moving and global environment. In addition to strong professional expertise, we look for people who: - Take ownership and work autonomously with a hands-on mindset. - Adapt quickly to change and stay flexible in new situations. - Approach others with integrity, empathy, and mutual respect. - Stay curious and informed about new technologies and trends. About the Role As a Customer Reliability Engineer (CRE) at Soracom, you will play a key role in driving customer anxiety to zero. Working closely with a team that is as passionate about IoT as you are, you will help customers build their IoT solutions, solving real-world problems and shaping the future of this rapidly-growing industry. You will own the customer support experience: investigating issues, crafting accurate responses, and guiding customers to resolution, while leveraging AI and collaborating with internal experts. For complex cases and mission-critical environments, you will bring the judgment, technical depth, and empathy that only a person can deliver. You will also help improve the overall customer experience by strengthening knowledge foundations, support systems, and channeling customer feedback into product improvements. Key Responsibilities - Provide technical support to users who are implementing the Soracom platform in their IoT solutions - Work with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responses - Publish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-service - Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services

DevSecOps Engineer Location: Jersey City United States 18th Month W2 Contract Hybrid 3 days onsite 2 days remote $60-$65/hour Job Description: Mid-level DevSecOps Engineer supports the design, implementation, and operation of secure, reliable CI/CD pipelines and cloud native applications. This role partners closely with development, security, and platform teams to improve software delivery efficiency, security, and developer experience across ITGPST. ITGPST leverages Horizon, Bank of Americas enterprise CI/CD platform, which integrates tools such as Jira, Bitbucket, Jenkins, Ansible, and XL Release. Horizon is developed by the Employee Experience Technology (EET) division, which also leads the Developer Experience (DevEx) program focused on improving developer productivity, efficiency, and satisfaction. Responsibilities & Requirements* Responsibilities CI/CD & DevSecOps Enablement - Contributes to the implementation, support, and continuous improvement of ITGPSTs CI/CD pipelines using GTs standard toolset (Horizon). - Assist development teams with onboarding, configuration, and day to day use of CI/CD and DevSecOps tools. - Support automation of build, test, security scanning, and deployment processes. Security & SDLC Integration - Help implement shift left security practices by integrating security tools and scans early in the SDLC. - Assist development teams in identifying and remediating security vulnerabilities and outdated dependencies. - Follow and support GT security, compliance, and change management standards. Cloud & Modern Engineering Practices - Support application teams with containerization, deployment, and cloud native patterns. - Assist with cloud readiness assessments and migration activities under guidance from senior engineers. - Troubleshoot pipelines, infrastructure, and environment issues as they arise. Developer Experience & Collaboration - Collaborate with central Horizon and DevEx teams to adopt enhancements and resolve tooling issues. - Participate in DevEx working groups or initiatives as a contributor. - Help collect and analyze delivery metrics to understand pipeline health and software delivery effectiveness. Primary Skill: Agile tools (Jenkins) Secondary Skill: Agile tools (Bitbucket) Required Qualifications - 6+ years of experience in software engineering, DevOps, or DevSecOps roles. - Hands on experience with CI/CD pipelines and automation concepts. - Proficiency in programming and scripting languages used in automation and pipeline development. - Working knowledge of Linux and Windows operating systems and basic networking concepts. - Experience with Git based source control (e.g., Bitbucket or GitHub). - Experience with CI tools such as Jenkins (scripted or declarative pipelines) or GitHub Actions. - Experience with common build tools such as Maven, npm, MS Build, or pip. - Experience with containers and orchestration platforms (Docker, Kubernetes/OpenShift). - Experience with CD and release orchestration tools (Ansible, XL Release, Harness or similar). - Working knowledge of database automation and SQL for reporting and analysis. - Strong problem solving and troubleshooting skills. - Good written and verbal communication skills. Desired Qualifications - Ability to learn, accept feedback, and grow technical depth in DevSecOps practices. Intake Info: Top 3 Skills - Jenkins - Maven - Redhat OpenShift / Kubernetes Preferred skills/experience - CI/CD & DevSecOps Enablement - Cloud & Modern Engineering Practices - Developer Experience & Collaboration