At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Salary range: An annual salary range of $145,000-$165,000 is what we expect to pay for this position, based on overall skills and experience. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What You’ll Do: We are seeking a talented and experienced Business Intelligence Report Developer to join our Data and Analytics team at Customers Bank. As a BI Report Developer, you will be responsible for creating and managing a centralized and standardized Enterprise reporting environment to support a portfolio of cross-business line dashboards within PowerBI, working within a team and delivering to support the Analytics strategy of the bank. - Collaborate with business users to understand their requirements and provide optimized visualizations and reports for data driven analytics. - Architect data sets to ensure ease-of-use for self-serve reporting that performs to governed standards and is aligned with certified logic and glossary definitions. - Build and optimize enterprise-grade Power BI models, datasets, and dashboards. - Develop advanced DAX and high-performance data models for large-scale analytics. - Oversee Power BI governance: RLS, deployment pipelines, workspace design, and reusable components. - Enable self-service BI through training, documentation, and stakeholder support. - Partner with data engineering to ensure clean, accurate, high-quality analytical data. - Leverage Microsoft Fabric and Lakehouse/EDW architecture to modernize BI delivery. - Work closely with business leaders to translate requirements into actionable BI solutions. - Communicate insights clearly and influence decision-making across teams. - Drive continuous improvement in BI processes, performance, and reliability. - Guide the development, implementation, and maintenance of change control and testing processes. What Do You Need? - 6+ years’ experience BI development. - Expert-level skills in Power BI (DAX, modeling, optimization, governance). - Experience with Microsoft Fabric is highly preferred. - BI/Cloud certifications are a plus. - Existing technical knowledge of modern systems software, protocols, and standards, including SQL Server, Snowflake/Databricks/Fabric, Python Data Libraries (Pandas/Polars/DuckDB), and Power BI. - Deep understanding of relational and dimensional modeling, and modern data ecosystems. - MicroStrategy, Collaboration Space, and Hyper Intelligence experience (nice to have). - Working in an Agile environment and adhering to the focus on prioritized initiatives. - Proficient in SQL, Snowflake and/or Oracle coding. - Experience working with and understanding Banking / Financial services industry. - Excellent communication skills to understand requirements and collaborate on expected results. - Critical thinking and problem-solving skills to develop efficiently and scalable based on best practices and governed standards. - Strong work ethics with a sense of ownership and accountability. Technology Skills: - Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications. Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

• The Senior BI Analyst will play a key role in transforming complex data into actionable insights that drive strategic business decisions. • This role focuses on developing, optimizing, and managing internal dashboards and reports that track key business metrics and operational performance. • This person will collaborate closely with internal teams—such as Finance, Operations, People Analytics, and Delivery—to ensure high-quality insights and data accuracy across the organization. • Design, build, and maintain internal BI dashboards and reports to monitor company KPIs and operational performance. • Collaborate with cross-functional teams to gather business requirements and translate them into effective BI solutions. • Develop and optimize data models and ETL processes to ensure data consistency and accuracy. • Present insights and recommendations to senior leadership, supporting strategic and operational decisions. • Implement best practices in BI design, data governance, and process automation. • Support internal initiatives by providing analytical expertise and data visualization capabilities. • Manage multiple internal BI projects end-to-end, ensuring timely delivery and stakeholder satisfaction.

About Sema We are a software company that bridges the gap between technical and non-technical audiences to help deliver excellent software while respecting the craft of coding. Our first product, a Comprehensive Codebase Scans service, has analyzed >1600 companies worth over $1.6TN to help guide technologists, the C-Suite, and Boards of Directors on codebase health, making us the trusted standard for technical due diligence among major private equity firms and global consultancies. We are now building our next-generation product, an AI-native product roadmap agent - a SaaS platform that understands code & Jira to help keep product roadmaps on track. Position Overview We are seeking a trustworthy and detail-oriented Business and Operations Analyst to support the operations of our Comprehensive Code Scans business. This role requires the utmost integrity, strong attention to detail, effective collaboration, and technical acumen. This role offers an exciting opportunity to work in the broader field of M&A, and to gain exposure to technical due diligence work. This is an entry-level, remote role. Some travel for training and team offsites will be  required.   Core Responsibilities Process Execution ·      Execute standardized multi-stage and multi-system workflows following detailed procedural documentation ·      Manage multiple concurrent projects at different stages Quality Control & Error Management ·      Proactively review outputs and deliverables to identify quality issues like errors and data inconsistencies ·      Identify and resolve process errors and timeouts to keep system processes on track ·      Maintain error logs with resolutions for future reference Communication Standards ·      Proactively coordinate with team members to ensure continuity and visibility of work ·      Updates stakeholders promptly regarding project status and issues ·      Create and update documentation and resources   Required Skills & Experience Professional Qualities ·      Integrity: always acts with exceptional integrity; trust and discretion are of the utmost importance due to the confidential and sensitive nature of the work ·      Accountability: Takes ownership of mistakes and is willing to identify and share the root causes of failures ·      Fast and responsive learner: able to get up to speed quickly and make adjustments based on feedback ·      Self-sufficiency: able to work independently with little hands on direction at times; able to troubleshoot and solve problems before asking for assistance ·      Attention to detail: Catches typos, incorrect parameters, mismatched numbers to ensure consistently high-quality deliverables ·      Systematic thinking: able to follow and understand complex systems and multi-step procedures Technical Competencies ·      0-2 years in technical operations, QA, or process-driven technical roles ·      Basic database query experience ·      Strong proficiency with Microsoft Excel ·      Experience with file systems and structured directory management

Become a part of our caring community The Senior Business Intelligence Engineer plays a critical role in enabling data‑driven decision making across healthcare operations, clinical quality, finance, and population health initiatives. This role designs and delivers scalable analytics solutions that transform complex healthcare data into trusted insights while ensuring compliance with healthcare regulations and data governance standards. The ideal candidate combines strong BI engineering skills with a deep understanding of healthcare data domains such as clinical, claims, operational, and quality metrics. Key Responsibilities - Design and maintain BI dashboards and analytics solutions supporting: - Financial performance, revenue cycle, and cost analytics - Operational efficiency and capacity planning - Develop healthcare‑optimized data models (claims, encounters, providers, members, patients) - Partner with business leaders to define KPIs and measures - Ensure data accuracy, auditability, and traceability for regulatory reporting - Implement data governance standards including metric definitions and lineage - Optimize SQL queries and BI models for large‑scale healthcare datasets - Ensure HIPAA compliance and secure handling of PHI/PII within analytics platforms - Support CMS, HEDIS, STARs, NCQA, and internal quality reporting needs - Mentor analysts and BI engineers on healthcare data best practices Use your skills to make an impact Required Qualifications - 6+ years of Business Intelligence, Analytics Engineering, or Data Engineering experience - 3+ years of technical experience in SQL with advanced experience in T-SQL - 2+ years of experience in the development of interactive reports using Power BI and Databricks - Advanced experience working with big and complex data sets within large organizations - Experience analyzing data to solve a wide variety of business problems and create data visualizations that drive strategic direction - Proficiency in understanding Healthcare related data - Proficiency in verbal and written communication to senior and executive leadership - Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications - Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field - Minimum 2 years of experience in Power Apps and Power Automate - Experience with tools such as Tableau and Qlik for creating data visualizations - Expertise in data mining, forecasting, simulation, and/or predictive modeling - Experience creating analytics solutions for various healthcare sectors Social Security Task: Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website. Virtual Pre-Screen: As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a HireVue interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $89,000 - $121,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 04-19-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.