Title: CS Billing Liaison, Associate Location: - Downers Grove, IL Hybrid Full time Job Description: At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life. The anticipated pay range for this position is $20-$22 hourly. The model is hybrid or remote (depending on your location) and the schedule is M-F 8.30-5.00 pm Summary: Serves as the subject matter expert and point of contact for customers with billing questions and concerns. ESSENTIAL TASKS: - Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams - Receive and process customer account payments in addition to placing re-orders - Maintain excellent customer relationships to ensure customer satisfaction - Conduct routine tasks as directed; works under clearly defined guidelines - Contributes to specific objectives and outcomes as directed QUALIFICATIONS: - 1-2 years customer service experience - Must be bilingual English/Spanish - Prior collections experience with multiple payers a must - Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office - Excellent verbal and communication skills - Experience with high volume in-bound calls - Must be able to thrive in a fast paced environment handling multiple demands Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes: - Medical, dental, and vision care coverage - Paid time off plan - 401(k) Plan - Flexible Spending Accounts - Basic life insurance - Short-and long-term disability coverage - Accident insurance - Teammate Assistance Program - Paid parental leave - Domestic partner benefits - Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means. #AccendraHealth

Analyze customer service KPIs to identify performance gaps, conduct retailer visits to implement action plans, and collaborate with leadership to enhance customer-focused processes that improve satisfaction and drive business results.

Mercier Consultancy MD is looking for a skilled Dutch Customer Support Specialist to join our e-commerce team and work remotely from Greece. This role is ideal for candidates fluent in Dutch who are passionate about providing excellent customer service in the fast-paced e-commerce industry. As part of our support team, you will assist customers with their inquiries, ensuring a smooth and satisfying shopping experience. Key Responsibilities - Provide exceptional customer support to Dutch-speaking e-commerce clients through multiple communication channels such as phone, email, and chat. - Handle customer inquiries related to orders, payments, returns, and product information promptly and efficiently. - Document all customer interactions accurately and follow up to ensure issue resolution. - Collaborate with logistics, sales, and technical teams to resolve complex customer issues. - Stay up-to-date with e-commerce products and policies to offer accurate assistance. - Participate in training programs to continuously improve customer service skills and product knowledge.

Mercier Consultancy MD is looking for a skilled Dutch Customer Support Specialist to join our e-commerce team and work remotely from Greece. This role is ideal for candidates fluent in Dutch who are passionate about providing excellent customer service in the fast-paced e-commerce industry. As part of our support team, you will assist customers with their inquiries, ensuring a smooth and satisfying shopping experience. Key Responsibilities - Provide exceptional customer support to Dutch-speaking e-commerce clients through multiple communication channels such as phone, email, and chat. - Handle customer inquiries related to orders, payments, returns, and product information promptly and efficiently. - Document all customer interactions accurately and follow up to ensure issue resolution. - Collaborate with logistics, sales, and technical teams to resolve complex customer issues. - Stay up-to-date with e-commerce products and policies to offer accurate assistance. - Participate in training programs to continuously improve customer service skills and product knowledge.