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Deltek is a leading provider of information solutions and enterprise software. Founded in 1983 by father-and-son team Donald and Kenneth deLaski, Deltek serves more than 15,000 cli
Delivery Coordinator
Location
United States
Posted
50 days ago
Salary
$75K - $85K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Delivery Coordinator
Deltek
Role Description The Delivery Coordinator serves as the primary point of contact for customer requests, working closely with clients to understand their specific needs to determine the feasibility of each request. This role is responsible for facilitating and coordinating a variety of service requests, including: - Assisting with cloud migrations - Installing custom reports - Supporting general ledger (GL) renumbering - Managing fiscal year changes The Delivery Coordinator collaborates with internal teams to ensure customer requirements are met efficiently and provides guidance throughout the project lifecycle. Strong communication, organizational, and problem-solving skills are essential for success in this position. - Act as the first line of contact for customer requests and inquiries. - Work directly with customers to clarify requirements and assess whether requests can be fulfilled. - Coordinate and support cloud migration projects and custom report installations. - Assist customers with renumbering GLs and implementing fiscal year changes. - Communicate effectively with both customers and internal teams to ensure seamless service delivery. - Track and document all customer requests and project progress. - Troubleshoot issues and provide timely resolutions or escalate as appropriate. - Maintain a high level of customer satisfaction through proactive support and follow-up. Benefits - Healthcare benefits - 401(k) plan and company match - Paid vacation time and holidays - Well-living programs - Short-term and long-term disability coverage - Basic life insurance - Tuition reimbursement Company Description Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers’ needs and strive to deliver an exceptional experience for all clients.
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