• The Cash Posting Auditor within Revenue Cycle Management oversees the accuracy, integrity, and compliance of all cash posting procedures in the revenue cycle department. • This role is responsible for conducting thorough audits, reviews, and analyses of payment posting operations to detect discrepancies, reduce risk, and enhance payment posting and reconciliation processes. • Ensure adherence to internal policies, standard operating procedures (SOPs), and regulatory requirements. • Identify root causes of posting discrepancies or variances and recommend corrective action plans. • Verify balancing accuracy between payments received and posted in financial systems. • Track audit findings, trends, and areas of opportunity; report insights to leadership with recommendations. • Support ongoing improvement initiatives to strengthen the accuracy and timeliness of cash application processes. • Ensure proactive reconciliation and resolution of unapplied or misapplied payments. • Prepare comprehensive audit reports, findings summaries, and recommendations for management review and dissemination and communicate audit results, trends, and insights to stakeholders to facilitate informed decision-making and process improvement efforts. • Collaborate cross-functionally with Cash Posting Representatives, Supervisors, and Revenue Cycle teams to reinforce best practices. • Participate in training and coaching efforts to support quality improvement and compliance. • Performs other duties as assigned by Supervisor or Director.

• Plan and conduct remote and on-site audits of branch locations, including reviews of loan documents, cash handling, physical security controls, and operational practices. • Perform risk-based testing and transaction sampling to assess compliance with internal policies and federal and state consumer finance regulations. • Analyze operational and financial data to identify control deficiencies, compliance gaps, fraud indicators, or process inefficiencies. • Conduct interviews with branch personnel to evaluate understanding of policies and adherence to established procedures and inquire about the branch control environment, risk culture, and any fraud concerns. • Prepare clear, well‑documented audit workpapers and concise audit reports that include actionable recommendations and risk ratings. • Communicate audit results effectively to branch management and internal stakeholders, and collaborate on practical remediation plans. • Perform follow‑up reviews to validate the implementation and effectiveness of agreed‑upon corrective actions. • Leverage approved AI-enabled tools for data analysis, drafting, and summarization in accordance with company and internal audit policies, maintaining responsibility for accuracy, confidentiality, and the professional judgement applied to all audit conclusions and work products. • Stay current on regulatory developments, emerging risks, and industry best practices impacting consumer lending and branch operations. • Assist with tracking audit issues, reporting metrics, and preparing materials for management and governance committees. • Contribute to continuous improvement of audit methodologies, tools, and risk assessment approaches. • Assist with fraud investigations as needed. • Support Senior Manager, Field Audits on special projects, initiatives, and presentations as needed.

• Independently perform audits and analysis of State Group claims utilizing standard audit practices • Ability to research and analyze provider contracts to ensure accurate claims processing • Identify incorrect application of State Group benefits, and analyze Benefit Narrative Viewer data • Provide education and training to staff and management on defects, updates and improvements to guidelines, processes and procedures • Analyze claims data to detect trends, patterns and system issues • Research and resolve claims issues, working with internal stakeholders as needed • Identify, recommend, implement and monitor processes, procedures, system enhancements and/or program improvements. • Ensure State claims are paid in accordance with State benefits, provider contracts, and Florida Blue policies • Maintain reports and dashboards to track audit findings, trends, and resolution progress • Develop and implement audit plans, tools, and procedures to ensure thorough and efficient audits • Document and communicate audit findings, conclusions, and recommendations to management and other stakeholders

• Conduct detailed audits of high-complexity claims files to ensure compliance, accuracy, and adherence to company procedures and regulatory requirements. • Perform in-depth claims file reviews for accuracy and compliance. • Document findings and provide recommendations for corrective action. • Identify trends and collaborate with departments to improve claim practices. • Support audit reporting and analytics.