• Own and expand strategic global accounts, positioning EOS as a trusted partner across multiple business units and regions. • Drive revenue growth through upsell, cross-sell, and new opportunity creation. • Develop and execute global account strategies, navigating matrixed organizations with precision. • Negotiate and close high-value, multi-year commercial agreements that balance customer value and EOS profitability. • Partner internally with delivery, operations, technical, and executive teams to ensure customers receive exceptional service and outcomes. • Act as a strategic advisor, aligning customer needs with EOS’s portfolio of advanced IT and managed services solutions. • Ensure successful solution delivery, meeting customer objectives and timeline expectations. • Maintain rigorous account plans, forecasts, and pipeline health using CRM best practices (e.g., Salesforce). • Represent EOS globally through on-site engagements, QBRs, and executive-level conversations. • Analyze market and customer trends to identify growth areas and contribute to long-term strategy.

• Build strong customer relationships by providing responsive, solutions-focused support. • Maintain accurate records in Salesforce CRM and ensure seamless order processing. • Provide timely responses on order status, inventory, quotes, and shipments. • Collaborate with Territory Sales Managers to evaluate customer needs and identify appropriate product solutions. • Assist with account administration, contract terms, and reseller requests. • Coordinate with cross-functional teams including Sales, Operations, Marketing, and Product Support. • Meet with key customers periodically to maintain relationships and ensure satisfaction. • Investigate and resolve customer concerns with empathy and resourcefulness. • Achieve or exceed assigned performance goals.

- Build and expand a portfolio of strategic accounts, leveraging existing trusted relationships and developing new ones, resulting in measurable growth (revenue, renewals, expansions, referrals). - Identify target accounts and customers within the accounts based on the expertise we can provide. - Qualify and drive sales opportunities throughout the sales cycle. - Monitor and manage client expectations and perception of pre- and post-product delivery. - Create strategic account plans, forecasts, and execution strategies. - Act as a bridge between delivery and sales. - Manage existing accounts and assist with statement of work creation modification and submission. - Assist with account profitability and invoicing. - Responsible for revenue forecasting accuracy.

• Account management with outcome of increased overall YoY Total Bookings • Proficiency in account planning and territory management • Accurate daily activity reporting, and monthly/quarterly/annual forecasting • Learn IDC products and services, that align with your territory, accounts, and competitors • Help clients get the most value out of their market research investment and will focus on renewing contracts, business retention, and account growth • Communicate, coordinate, and collaborate with other internal IDC stakeholders to continue to develop opportunities within account base