Role Description MCI is looking for dedicated Work-at-Home Contact Centre Associates to provide exceptional customer support remotely. This role is ideal for individuals who are tech-savvy, empathetic, and capable of handling a variety of customer interactions from home. - Handle inbound and outbound customer communications via phone, email, or chat. - Resolve customer issues efficiently and professionally. - Provide product and service information clearly and accurately. - Record customer interactions and feedback in the system. - Collaborate with team members and participate in virtual training sessions. Qualifications - Must be 18 years or older. - High school diploma or equivalent required. - Previous experience in a contact center or customer service role is preferred. - Excellent communication and problem-solving skills. - Ability to work independently and manage time effectively. - Stable internet connection and a quiet home office setup. Requirements - Must be authorized to work in the country where the job is based. - Subject to the program and location of the position. - Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. - Job offers are contingent on background/security investigation results. - Must be willing to submit to drug screening. (Does not apply in Canada) Benefits - Paid Time Off: Earn PTO and paid holidays to take the time you need. - Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. - Life Insurance: Access life insurance options to safeguard your loved ones. - Supplemental Insurance: Accident and critical illness insurance. - Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. - Paid Training: Learn new skills while earning a paycheck. - Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. - Casual Dress Code: Be comfortable while you work.

• Manage a team of platform engineers, driving delivery, quality, and innovation on our agentic SDLC platform. • Partner with Engineering Leadership and Platform teams to scope, plan, and deliver the infrastructure that powers autonomous coding agents across MaintainX. • Lead, mentor, and grow your developers—helping them build new skills in agent frameworks, developer tooling, and platform engineering. • Set clear expectations, provide ongoing feedback, and support the team in achieving goals. • Champion software development excellence—ensuring strong CI/CD pipelines, containerized environments, observability, and agent orchestration practices. • Provide visibility into team impact, progress, and risks to senior leadership—including agent-produced PR rates, adoption metrics, and quality guardrails. • Collaborate with Recruiting and other Software Development Managers to hire, onboard, and scale a world-class platform engineering organization.

• Manage a team of platform engineers, driving delivery, quality, and innovation on our agentic SDLC platform. • Partner with Engineering Leadership and Platform teams to scope, plan, and deliver the infrastructure that powers autonomous coding agents across MaintainX. • Lead, mentor, and grow your developers—helping them build new skills in agent frameworks, developer tooling, and platform engineering. • Set clear expectations, provide ongoing feedback, and support the team in achieving goals. • Champion software development excellence—ensuring strong CI/CD pipelines, containerized environments, observability, and agent orchestration practices. • Provide visibility into team impact, progress, and risks to senior leadership—including agent-produced PR rates, adoption metrics, and quality guardrails. • Collaborate with Recruiting and other Software Development Managers to hire, onboard, and scale a world-class platform engineering organization.

Title: Manager Talent Development - Transactions Location: - Chicago, IL - Reston, VA - San Diego, CA - San Francisco, CA - Washington, DC - Wilmington, DE - Phoenix, AZ - Los Angeles, CA - Houston, TX - Boston, MA - Austin, TX - Atlanta, GA - Raleigh, NC - Baltimore, MD - New York, NY - Dallas, TX - Tampa, FL - Palo Alto, CA - Short Hills, NJ - Minneapolis, MN - Seattle, WA - Philadelphia, PA - Miami, FL Hybrid Full time Job Description: DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together. Summary The Manager Talent Development, working in collaboration with and in support of the firm's Transactions strategic initiatives, develops and organizes national, office, client and practice group substantive legal skills and soft skills programs including supervising content, logistics, materials and communications. Manages multi-day academies and programs. Assists in preparing annual department budget. Location This position can sit in any of our US office locations, offers a hybrid work schedule, and requires periodic travel. Responsibilities - Oversees all logistics of Talent Development academies and conservatories, including complex off-site, internal, external and client programs. Ensures excellent program delivery and record-keeping; and program evaluations and analysis reporting. - Develops and analyzes department metrics to make recommendations for improving curriculum and programs, as well as incorporates evaluation feedback into updating and redesigning curriculum and programs. - Assists in identifying facilitators; assists internal and external trainers in development of curricula and materials. - Works with Sr. Professional Development Manager in preparing annual department budget. - Oversees the issuance of CLE credit and compliance related issues, working with the dedicated CLE Specialist. - Undertakes special projects including but not limited to market research on talent development best practices and changes or additions to the department's policies, protocols and procedures. Assists in implementing the relevant best practices into the firm's training programs and determines department standards. - Drafts and develops content for the firm's intranet, website and promotional materials. - Acts as an ambassador within and outside the firm for the Talent Development function. - Participates in activities of external professional organizations and associations as required. - Other duties as assigned. Desired Skills Ability to implement talent development programs and activities; analyze training needs to implement strategies and programs; must possess working knowledge of MCLE. Strong supervisory skills and the ability to work in a limited direction are essential. Capacity to handle multiple priorities simultaneously, consistently produce precise and accurate work and consistently meet deadlines. Exceptional verbal and written communication, interpersonal skills, research, analysis and problem-solving skills, an ability to handle confidential matters and attention to detail. Capability to work collaboratively in a team environment and enjoy being an active contributor to a highly motivated team. Effectively interfaces with clientele, all levels of attorneys, staff and outside vendors. Advanced computer skills in Microsoft office products (Word, Excel and PowerPoint) and CE Manager. Highly developed skills in working with document management systems and databases. Flexibility to work additional hours and travel as needed. Minimum Education - Bachelor's Degree in Organizational Development, Training or similar field required. Minimum Years of Experience - 5 years' experience in Professional Development and/or Organizational Development with at least two years in a project lead or supervisory capacity. - Must have experience in program management and use of program management tools. Preferred: - JD - 2+ years of experience working in a law firm. Essential Job Expectations While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to: - Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. - Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner. - Provide timely, accurate, and quality work product. - Successfully meet deadlines, expectations, and perform work duties as required. - Foster positive work relationships. - Comply with all firm policies and practices. - Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed. - Ability to work under pressure and manage competing demands in a fast-paced environment. - Perform all other duties, tasks or projects as assigned. Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people. Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Work Environment The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm's discretion in the future. Disclaimer The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm's discretion at any time. This job description does not change the at-will nature of employment. Application Process Applicants must apply directly online instead of sending application materials via email. Accommodation Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact careers@us.dlapiper.com. Agency applications will not be considered. No immigration sponsorship is available for this position. The firm's expected hiring range for this position is $112,879 - $179,481 per year depending on the candidate's geographic market location. The compensation offered for employment will also be dependent on other factors including the candidate's experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k). #LI-Hybrid DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center.