• Serve as a primary point of contact between customers and the company • Process purchase orders, addressing customer inquiries, and providing timely, accurate information related to orders, billing, and account support via phone and email • Handle & respond to incoming customer calls and email correspondence, providing prompt and professional support • Accurately document all customer interactions for follow-up and internal reference • Enter and manage data within the ERP system (Epicor) and Conexiom • Process customer orders and maintain all required digital and physical documentation • Monitor order status and proactively communicate updates to customers • Maintain organized records of correspondence, quotations, and purchase orders • Communicate customer feedback to appropriate internal teams • Ensure compliance with the company’s Quality Management System and customer requirements • Maintain a clean, safe, and organized work environment • Perform additional duties as assigned

Role Description We’re looking for a remote Customer Support Specialist who thrives in a fast-paced, customer-first environment and has a passion for technology, streaming, and sports. This role is ideal for someone who is detail-oriented, resourceful, and excited about supporting customers using cutting-edge digital signage and streaming platforms. Flexibility and availability on weekends, evenings, and holidays are essential to provide real-time support during high-impact events. Key Responsibilities - Respond to inbound customer support tickets, guiding issues from initial contact through to resolution - Troubleshoot a variety of customer concerns, including device installation, streaming and connectivity issues, and registration for streaming events - ensuring a high level of customer satisfaction throughout - Collaborate with Engineering and Product teams to support continuous improvement of our streaming platform - Serve as a liaison with outsourced support partners, assisting in escalated conflict resolution and ensuring consistent service quality Qualifications - Bachelor’s degree preferred - Minimum of 2 years of experience in customer service, technical support, or operations - Basic understanding of network connectivity, with a strong interest in sports and entertainment - Self-motivated and able to work independently in a fast-paced environment - Exceptional attention to detail and strong problem-solving skills - Clear, patient, and professional communication skills - Availability 7 days a week, including weekend and evenings, based on live event schedule - Fluent in spoken and written English, Spanish a plus - Reliable high-speed internet connection capable of streaming up to 4K on multiple devices simultaneously Expected Compensation The anticipated base hourly wage range for a new hire into this position is $20 - $25/hour. In compliance with local law, the range above reflects the current hiring range for this position. EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees. EverPass expects to hire for this position at the mid-range salary, with the possibility of considering a higher salary only in rare cases when EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements. Benefits - Competitive Compensation - Medical, dental, vision, life, and long-term and short-term disability insurance - Professional Development Programs - Access to senior management and mentoring opportunities - Employee Recognition Program - Paid Parental Leave - Mental Health and Recharge Days - 401k Match - Pre-tax Transportation - Employee Assistance Program - In-person and Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours Company Description EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. With a focus on premium content like NFL Sunday Ticket, smart promotions, and seamless partnerships, we offer a cloud-based platform that combines ease of use with advanced functionality and reliability. We're empowering business owners to control their content like never before, ensuring their screens are more than just TVs - they're key to engaging, entertaining, and understanding their customers to help drive business results.

Role Description We're growing fast. You will help us grow even faster! In Community, we are responsible for supporting our crafting community. Our community means the world to us, there would be no Creative Fabrica without them! Our users are extremely engaged and are at the core of everything that we do. Our goal at Community Support is to connect with our customers and designers on a deeper level, turning them into brand ambassadors, while making sure we handle their questions and are super consistent, efficient and effective as possible. - Handle tickets from our subscribers and designers regarding any and all questions that they have related to the platform and our products and services. - Contribute to the team OKR’s and individual KPI’s. - Be the voice of the company, first line of contact for any company contact, filter and pass on messages that are not relevant to Community to other departments as needed. - Work on other projects relating to the service of our community as relevant. Qualifications - You have 1+ years of experience in customer support agent roles. - You have excellent verbal and written English skills. - You are service minded, and you care about making sure that our community has a great experience with our platform. - You are self motivated. You are able to work independently, take ownership of your targets and come up with innovative solutions. - You are a team player. You have a proven track record of working in collaboration with others, you are friendly, positive and open. - You are flexible, as we are always evolving you can handle change. - You are open to feedback and have a growth mindset. Requirements - Experience with ticketing and project management software (nice to have). - You are creative. - You have graphic designer background, experience with Adobe Suite (Illustrator, Photoshop), Photopea, FontForge. Opportunities - Great place to learn and grow. - Opportunity for innovation, share your knowledge and skills to contribute to the success of the organization. Job Details - A Freelance Service Agreement is offered. - Ideally you would be available to work in the weekends. Availability in the evening / night hours is a plus. - You need to send your application and CV in English. - All shifts include a 30-minute unpaid meal break. Benefits - Competitive Compensation: We believe that hard work, skills and ambition should be fairly compensated.

Role Description We are looking for a Regional Marketing & Communications Analyst to be a key player in scaling our presence across the Central American market (Guatemala, Honduras, El Salvador, and Nicaragua). This isn't a traditional corporate role; you will be the guardian of our "tropicalization" strategy, ensuring our brand speaks the local language of each country with precision and authenticity. You will work directly with our Growth team to bridge the gap between high-level strategy and tactical execution. Your mission is to ensure that every script, every influencer, and every offline experiment resonates deeply with the local culture, while maintaining a rigorous focus on reporting and performance metrics. If you have an analytical mindset, a creative/critical eye for content, and the discipline to manage multiple moving parts without letting anything slip through the cracks, this is for you. Responsibilities - Content Localization & Influencer Management - Tropicalization Excellence: Review scripts, briefs, and creative assets to ensure the tone, slang, and cultural nuances are 100% accurate for each specific country in Central America. - Quality Control: Audit content and deliverables to ensure creative pieces, influencers, and creators strictly follow approved briefs and brand guidelines. - Campaign Management: Maintain a rigorous follow-up on publication dates, ensuring all content goes live on schedule. - Sourcing & Curating: Constantly search for and vet new influencer/creators profiles and content ideas that align with Félix’s mission and brand voice. - Channel Oversight: Oversee the scheduling of social media calendars and support email marketing campaign execution. - Performance Monitoring & Reporting: Continuously track campaigns performance, maintaining up-to-date reports on key metrics to evaluate effectiveness. - Acquisition Experiments - Tactical Execution: Support the execution of new customer acquisition campaigns across various digital and physical touchpoints. - Offline Support: Assist with the logistics of offline marketing experiments, including events and guerrilla marketing tactics in the region. - Data-Driven Insights: Own the collection, reporting, and documentation of performance metrics for growth experiments. Qualifications - 3+ years of experience in Marketing, Communications, Advertising, or related roles (including relevant internships, volunteering, or prior jobs that demonstrate ownership). - Native-level Spanish and Professional English proficiency are essential for this role. - Deep Cultural Fluency: Ability to understand and apply slang, idioms, and local contexts across different Central American countries (Guatemala, Honduras, El Salvador, Nicaragua). - Organizational Mastery: A proven track record of meeting tight deadlines and managing multiple projects simultaneously with extreme attention to detail. - Tech Savvy: Proficiency in Google Suite and a deep understanding of Social Media platforms and creator ecosystems. - Analytical Mindset: Comfortable working with data and performance metrics to report on campaign success. Requirements - These are the applicable requisites/qualities we are looking for, although equivalent competencies in any of the above will also be considered. Benefits - Competitive salary - Initial stock options grant - Annual performance bonus - Health, dental, and vision plans - Remote work environment, although we have offices in Miami and México City and would love to work in a hybrid model if you are up to it. - Continuous learning opportunities - Unlimited PTO - Paid parental leave - Empowering opportunities for growth in a dynamic entrepreneurial environment Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.