Freelance Customer Support Agent

Customer SupportCustomer SupportContractRemoteMid LevelTeam 51-200

Location

Worldwide

Posted

42 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Freelance Customer Support Agent

Creative Fabrica - Operations

Role Description We're growing fast. You will help us grow even faster! In Community, we are responsible for supporting our crafting community. Our community means the world to us, there would be no Creative Fabrica without them! Our users are extremely engaged and are at the core of everything that we do. Our goal at Community Support is to connect with our customers and designers on a deeper level, turning them into brand ambassadors, while making sure we handle their questions and are super consistent, efficient and effective as possible. - Handle tickets from our subscribers and designers regarding any and all questions that they have related to the platform and our products and services. - Contribute to the team OKR’s and individual KPI’s. - Be the voice of the company, first line of contact for any company contact, filter and pass on messages that are not relevant to Community to other departments as needed. - Work on other projects relating to the service of our community as relevant. Qualifications - You have 1+ years of experience in customer support agent roles. - You have excellent verbal and written English skills. - You are service minded, and you care about making sure that our community has a great experience with our platform. - You are self motivated. You are able to work independently, take ownership of your targets and come up with innovative solutions. - You are a team player. You have a proven track record of working in collaboration with others, you are friendly, positive and open. - You are flexible, as we are always evolving you can handle change. - You are open to feedback and have a growth mindset. Requirements - Experience with ticketing and project management software (nice to have). - You are creative. - You have graphic designer background, experience with Adobe Suite (Illustrator, Photoshop), Photopea, FontForge. Opportunities - Great place to learn and grow. - Opportunity for innovation, share your knowledge and skills to contribute to the success of the organization. Job Details - A Freelance Service Agreement is offered. - Ideally you would be available to work in the weekends. Availability in the evening / night hours is a plus. - You need to send your application and CV in English. - All shifts include a 30-minute unpaid meal break. Benefits - Competitive Compensation: We believe that hard work, skills and ambition should be fairly compensated.

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Customer Support42 days ago
Full TimeRemoteTeam 51-200

Role Description We are looking for a Regional Marketing & Communications Analyst to be a key player in scaling our presence across the Central American market (Guatemala, Honduras, El Salvador, and Nicaragua). This isn't a traditional corporate role; you will be the guardian of our "tropicalization" strategy, ensuring our brand speaks the local language of each country with precision and authenticity. You will work directly with our Growth team to bridge the gap between high-level strategy and tactical execution. Your mission is to ensure that every script, every influencer, and every offline experiment resonates deeply with the local culture, while maintaining a rigorous focus on reporting and performance metrics. If you have an analytical mindset, a creative/critical eye for content, and the discipline to manage multiple moving parts without letting anything slip through the cracks, this is for you. Responsibilities - Content Localization & Influencer Management - Tropicalization Excellence: Review scripts, briefs, and creative assets to ensure the tone, slang, and cultural nuances are 100% accurate for each specific country in Central America. - Quality Control: Audit content and deliverables to ensure creative pieces, influencers, and creators strictly follow approved briefs and brand guidelines. - Campaign Management: Maintain a rigorous follow-up on publication dates, ensuring all content goes live on schedule. - Sourcing & Curating: Constantly search for and vet new influencer/creators profiles and content ideas that align with Félix’s mission and brand voice. - Channel Oversight: Oversee the scheduling of social media calendars and support email marketing campaign execution. - Performance Monitoring & Reporting: Continuously track campaigns performance, maintaining up-to-date reports on key metrics to evaluate effectiveness. - Acquisition Experiments - Tactical Execution: Support the execution of new customer acquisition campaigns across various digital and physical touchpoints. - Offline Support: Assist with the logistics of offline marketing experiments, including events and guerrilla marketing tactics in the region. - Data-Driven Insights: Own the collection, reporting, and documentation of performance metrics for growth experiments. Qualifications - 3+ years of experience in Marketing, Communications, Advertising, or related roles (including relevant internships, volunteering, or prior jobs that demonstrate ownership). - Native-level Spanish and Professional English proficiency are essential for this role. - Deep Cultural Fluency: Ability to understand and apply slang, idioms, and local contexts across different Central American countries (Guatemala, Honduras, El Salvador, Nicaragua). - Organizational Mastery: A proven track record of meeting tight deadlines and managing multiple projects simultaneously with extreme attention to detail. - Tech Savvy: Proficiency in Google Suite and a deep understanding of Social Media platforms and creator ecosystems. - Analytical Mindset: Comfortable working with data and performance metrics to report on campaign success. Requirements - These are the applicable requisites/qualities we are looking for, although equivalent competencies in any of the above will also be considered. Benefits - Competitive salary - Initial stock options grant - Annual performance bonus - Health, dental, and vision plans - Remote work environment, although we have offices in Miami and México City and would love to work in a hybrid model if you are up to it. - Continuous learning opportunities - Unlimited PTO - Paid parental leave - Empowering opportunities for growth in a dynamic entrepreneurial environment Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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Coinbase logo

Head of SOX and Internal Controls

Coinbase

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Customer Support42 days ago
InternshipRemoteTeam 4,700Since 2012

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. 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Job Closed
XYPN logo

Transition Specialist

XYPN

XYPN makes it possible for fee-for-service financial advisors to build the firm of their dreams with complete autonomy.

Customer Support42 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

About the role Description As our Transition Specialist, you will serve as the operational backbone of the Sapphire onboarding process. You are responsible for ensuring all the behind-the-scenes steps required to bring a new advisor onto the platform are completed accurately, efficiently, and consistently. From paperwork preparation to tech setup and tracking systems, you will execute the core deliverables that allow the Transition Lead to focus on project ownership and advisor relationships. This role is essential to delivering a high-quality onboarding experience. By keeping systems running smoothly and tasks on track, you reduce friction, prevent delays, and ensure the transition process scales as the Sapphire program grows. You will also play a key role in identifying inefficiencies, documenting repeatable workflows, and suggesting ways to improve how onboarding happens. 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United States
$63K - $78K / year
Full TimeRemoteTeam 5,001-10,000

Speaking dutch (netherlands) and english isn´t a big deal for you? We are currently seeking for a Customer Support (m/f/d) dutch in full remote. Take the time to apply for this job. Your Benefits - full-time or part-time freelance work from Estonia - remote work right from the start with BYOD (Bring Your Own Device) - you work with your own technology - fixed salary with performance-related bonus - uncomplicated entry into the job through professional and remunerated induction and training - dynamic, innovative working environment with flat hierarchy Your Tasks - customer service via mail and phone - identifying customer demands and introducing the product range - providing information on contractual terms, invoices and cancellation terms - ensure customer satisfaction Your Profile - fluent in speaking dutch (netherlands) - good knowledge of English in spoken and written language - good working knowledge of MS Office - Sales or Telemarketing experience preferable - confident and professional on the phone - target driven personality, friendly and communicative Interested? We are looking forward to your application! If you have any questions, please do not hestitate to contact us. We are happy to meet you. All names are directed at all genders.

Bosnia And Herzegovina + 4 moreAll locations: Bosnia And Herzegovina | Estonia | Morocco | Netherlands | Turkey