Guideway Care

• Serve as the primary strategic contact for top-tier accounts, ensuring alignment with business objectives and contract commitments • Own the quarterly business review (QBR) process, delivering value scorecards, impact reports, and strategic recommendations • Drive proactive engagement with enterprise customers, ensuring a white-glove experience for the most strategic clients • Partner with the Business Unit Leaders to ensure operational success, including monthly check-ins and issue resolution • Monitor customer health metrics and lead renewal and expansion strategies • Partner with Business Unit Leaders to triage escalations and ensure service delivery meets expectations • Collaborate with Technical and Implementation teams to support adoption of new features or service enhancements • Work with Finance and Contracts teams to track ARR growth, renewals, and contract compliance • Identify upsell and cross-sell opportunities within existing accounts • Track and report on key success metrics (NPS, retention rates, upsell revenue)

• Answer telephone promptly and in a polite and professional manner • Obtain and enter accurate demographic information into electronic medical record • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization • Seeks and supports changes in call flow processes and communication services • Suggests improvements and participates in organized efforts to improve service levels • Meets and exceeds call volume standards • Adheres to all HIPAA policies • Adheres to all Sequence Health policies • Direct calls to other departments as needed • Use sound judgment in handling calls, especially with upset patients • Understanding of when to escalate calls to physicians/practice manager/triage nurse • Make reminder calls as requested • Make calls to reschedule appointments when necessary • Provide assistance with call backs and other projects as call volume permits • Any other duties necessary to drive our values, fulfill our mission, and abide by our company values

• Develop and execute a scalable sales strategy aligned with company growth goals and healthcare market opportunities • Effectively manage multiple concurrent sales cycles from prospecting to close, including contract negotiation in complex, consultative selling environments • Qualify opportunities with precision and maintain timely , accurate pipeline and forecast data—including deal staging and probability scoring • Take a hands-on role in closing key strategic accounts, removing obstacles to close, and customizing proposals for enterprise clients • Collaborate cross-functionally with Marketing and Operations to ensure alignment of messaging, lead generation, and service delivery • Analyze market trends, competitor positioning, and customer pain points to proactively adapt positioning and sales messaging • Establish and nurture long-term client and partner relationships that lead to renewals, upsells, and referrals • Represent the company at healthcare industry events, conferences, and client presentations • Drive prospecting effectiveness by leveraging modern CRM tools, sales databases, and outreach platforms

Sequence Health is a mission-driven organization committed to improving patient care and providing superior patient activation solutions to healthcare organizations. We pride ourselves on building an inclusive culture and hiring team members who are motivated by purpose, impact, growth, and innovation. Want to be part of a team making a difference in patient care while also growing your career? If YES! Keep reading! Job Summary: We are seeking an experienced and compassionate Registered Nurse to join our elite team of remote triage professionals. This RN will serve as the front line of clinical support for patients, delivering high-quality assessment, guidance, and care coordination services via telephone and digital communication platforms. This role requires a confident, autonomous nurse with a strong clinical foundation, excellent judgment, and a deep commitment to patient-centered care. You will work remotely in a structured and supportive environment, contributing to improved outcomes and experiences for patients across a variety of primary care and specialty settings. Shifts available: - Monday - Friday: 7:00 AM - 4:00 PM CST, Some weekend availablity is required on an as-needed basis. Essential functions: - Conduct thorough clinical assessments and triage patients based on established evidence-based protocols and clinical guidelines. - Respond to patient inquiries via inbound and outbound calls, as well as secure patient messaging portals. - Provide appropriate recommendations for care or escalate concerns to the appropriate provider or care team member. - Document assessments, communications, and care coordination activities in electronic medical records (EMRs) with accuracy and clarity. - Support administrative functions related to patient care including FMLA, ADA, STD/LTD documentation, and coordination. - Collaborate with healthcare providers, clinical teams, and practice administrators to ensure continuity and quality of care. - Uphold Sequence Health’s commitment to clinical excellence, integrity, and service in every interaction. - Any other duties necessary to drive our values, fulfill our mission, and abide by out company values. - This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position. Required Skills/Abilities: - Active, unencumbered Registered Nurse license in a compact licensure state; - Minimum of 5 years’ experience in working in a variety of direct patient care settings including Emergency Department, Labor and Delivery, Critical Care. Oncology experience Strongly preferred. - Prior remote RN triage experience or experience with telephone-based care delivery strongly preferred. - Demonstrated clinical proficiency with strong critical thinking, problem-solving, and decision-making skills. - Excellent verbal and written communication skills, with the ability to convey empathy and clinical clarity via phone and written messages. - Proficiency in using EMRs (e.g., Epic, Cerner, Greenway) and standard office software (Microsoft Office, Adobe, fax, etc.). - Ability to work independently within scope, while maintaining alignment with clinical protocols and best practices. Supervisory Responsibilities: None Travel Requirements: 0% Work Authorization: - Sequence Health does not offer Immigration or work visa sponsorship Total Rewards: The pay rate is $30 per hour. In addition, team members enjoy … Benefits package including: - Medical Insurance - Vision Insurance - Dental Insurance - Flexible Spending Account (FSA), - Company paid short- and long-term disability, - Employee Assistance Program, - Life Insurance, - Accident insurance, - and other voluntary benefit programs for employees and their eligible dependents. - 401(k) retirement plan with a company match Essential Duties and Responsibilities - Able to work remotely at home in a private HIPAA compliant workspace - Able to house company equipment needed to perform job - Broadband Internet Access - Internet download speed must be at least 24 mbps and upload speed at least 4 mbps - Immigration or work visa sponsorship will not be provided - Physical Demands: - Ability to hear in normal range and wear a headset / earpiece - Good visual acuity to read computer screens, scripts, forms etc. - May sit 100% of the time when taking calls - Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes. We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive. Location Birmingham, Alabama (Remote) Department 111 - Nurses COGS Employment Type Full-Time Minimum Experience Entry-level Compensation $30 Hourly